 makes or breaks that home sale, that home purchase, based on how well they execute all the things they have to have in A to Z. And so what most people don't realize when you're selling a house, there's 118 different variables from A to Z. If each one's handled correctly, what that does is it puts money in your pocket proper to get it sold. Anything's handled incorrectly, a.k.a. they drop the ball at any point. That could be anything from, does your agent actually answer the telephone when a buyer calls off a forced sale sign, or...