 We waited at Hertz first because that was a crazy mess, people trying to get out of there. So it's been a fun morning. Microsoft is making our day great with all their servers down. More from the AP's Sean Chen. The problem has been attributed to a faulty software update by CrowdStrike, a global cybersecurity firm that caters to Fortune 500 companies, the healthcare industry, and manufacturers, and any company that really wants to protect their systems against data breaches and or hackers.