 hit you um they know how to do it i mean it's like it's like breaking into somebody's home somebody knows how to break into a home they know how to break into your psychology they know how to break into your psyche and um i think you you're at your own peril if you think this can't happen to you and her account um you know in the cut which is a part of new york magazine really indicated that you know it started with one of these amazon customer service but then escalated