 This update's brought to you by the Lending Lady of the Klamath Basin. Hi, this is Dana Orr, the Lending Lady of the Klamath Basin, your specialist in purchase, refinance, and reverse mortgages. If you need help with your home loan, give me a call. 541-331-8460. Two car dealers returned from the same customer satisfaction seminar, determined to delight their customers. They both decided to offer free car washes after every service. I'm Scott Allen with this week's sound advice for your business.