 Gerstenfeld says they're seeing positive results for both programs. But in paid leave, we've reduced the number of claims that are older than six weeks by 46 percent. In unemployment insurance, we've made progress resolving claim issues that are holding up one or more weeks of potential payments for people. In two weeks, the number of unemployment claims older than six weeks was reduced by 300. Training continues for new employees who start mid-August, which should provide more relief. But Gerstenfeld says they have more work to reach their goals.