 Why did she want to give you a hug? We hadn't seen each other in a while. And when I first came on, she was having some issues with her job. She didn't feel like she was being heard. And we worked her through the problem. How many employees are at SEPTA? Over 9,000. So why are you going out in the field like this? Why don't you go sit in your fancy office? Why are you doing this?