 make a lot of money, do it from their home effectively, and have a very low chance of getting caught. How do people protect themselves? If anybody reaches out to you unsolicited, whether it's a phone call or an email, etc., don't engage back. What you want to do is if they really say they're from Microsoft tech support, hang up the phone, go look up Microsoft tech support yourself online and call them directly to make sure that it actually is them. If you're not the one that initiated the call, you shouldn't answer the call. Exactly.