 Before we go on, I want to note that we have gotten in touch with the U.S. Postal Service to see if they want to respond to anything said about their practices and procedures in this discussion. If they do, we will certainly share that with you, and you'll be able to find their statement on this segment's page on KMPR.org. Now, Alan, turning back to your podcast, what are some examples of things that carriers forget, and how do they end up affecting the efficiency of the postal system?