 So one of the benefits of meeting somebody in person is that you can build a trusting rapport with them much easier, right? You can also see what's going on in their surroundings, like that can give you a lot of clues and ideas of what's going on. They're going to sit down, meet you where you're at and have a longer discussion with you and then come up with a comprehensive plan to help you. It's 10pm and Matthew and I are joining one of the specialist teams for the night shift.