 About 10 million people have reached out in the last two years. Wazlawski is chief advocacy officer with the National Alliance for Mental Illness, or NAMI. Answer rates are high. People's wait times to talk to somebody on the phone are down. You know, there's a lot of good news coming out of 988, but we've always known that this was a work in progress. Take, for example, one of the findings of a new poll by NAMI.