 My brother and my sister went with me because they wanted to hear it. They want to know. And to be honest, I think they're better at asking the questions than I am, right? I'm still in shock and embarrassment. The FBI agent basically confirms what Francis' family had suspected, that this was a scam. The story had all the hallmarks of what the FBI has dubbed the Phantom Hacker scam. That's where scammers impersonate financial and government officials in order to gain access to your accounts.