 And the person behind the desk could tell that people were coming and just stressed. And she was so amazing. She had lemonade out, cookies out. And when you went to check in, she said, why don't you just sit over there for a few minutes, have a free cookie and drink on us, and just relax a little bit. We know it's been a tough go getting here. And we'll check in. Is there anything else we can do to help you make your stay? And her attitude out of the gate just kind of took that stress down 30%. It doesn't cost anymore, right? But it's attitude. When you walk in the door and someone says –