 The rules always apply. You call in, and if you have an insanely stupid question, you go to the top of the list. If you are unintelligible, you speak some language other than English, particularly a language that no one recognizes, not even your native tongue, you go to the top of the list. If you have a case that is particularly stupid, you go to the top of the list. And any combination of those, you really go to the top of the list. Sharon. Hi, Sharon. Welcome.