 competency issue not a money or a manning issue when you look at the the the level of fear and befuddlement in the agents it's like they hadn't drilled that before it should be autonomic if x then y then y then z it's machine-like and they were anything but a machine the word autonomic is operative because it should be as if you are breathing as if you're digesting food you don't think about it it's built into your being your autonomic nervous system trained into being