 I call them a gatekeeper. A gatekeeper. So it's somebody sitting in a dimly lit cubicle in Cleveland or wherever. It could be anywhere in the country. And all they're doing, they don't know you, they don't know your health condition, and they don't really care. They are watching the dollars, the numbers. That's it. That's it. And so we'll get the phone call, and it'll be like, oh, well, Grandma's had a stroke, and they're saying she can go home. We can't take care of her now.