 That's 57-year-old Ken Jeffries in Jacksonville, Florida, sharing a heartfelt message to the woman who saved his life, Claire Serby, a former atrium nurse here in Charlotte. Very glad that I was there that day to help you out. The fateful encounter between Jeffries and Serby happened at Charlotte Douglas International Airport Friday, June 7th. Waiting near the gate for an early morning flight, Serby says that's when she noticed Jeffries seemed to be having a medical emergency.