 But in fact, this is about listening to what people are saying, whether it's what you're saying, Andy, or what callers say when they call in. It really is about being an active listener and listening with the ears on your heart. If we're so busy talking at somebody, I've got to give them the four spiritual laws. I've got that three-minute, as you said before. Then you're not going to be taking the time to listen, to hear what the question is.