 something that you and I would look at or anybody else would look at that have been in the business world and say, that's unacceptable. You can't do that. And because now the customer has access to information that you've given them, they know where you've fallen short, and they're questioning why. And the employees, what I wrote, because this is the best part of it, because when I put it out, and I wrote this on Twitter, always an adventure here.