 It's like magic. I've used them twice. Send in the legacy box. You just fill it. Throw your VHS tapes in there. Well, don't throw them, but drop them in there. Camcorder tapes your pictures. Their team professionally digitizes everything by hand right here in the USA. You get it back on a thumb drive or the cloud along with your originals. I've used them many times. Absolutely love them. Service is amazing. They do it right here in the USA.