 And so what I want to be able to do with our plan is to take someone who's at a heightened emotional level and say, remember, here's what we talked about. Here's what we agreed to. And majority of the time, you're able to kind of bring them back down, let them process it and understand and say, okay, yeah, that makes sense. And then if it doesn't, then a lot of times I'm saying, help me understand from your perspective.