 Now, the interesting thing is the customer starts talking down the other person, the customer service person. The customer service person is like, okay, heads are going to roll. I'm taking care of this. No matter what, you're getting it. Okay, well, that's okay. It's okay. People make mistakes. No, here they are the opposite of upset. They're calming the customer service rep down. They said, I'm sure to work out. I really appreciate it. Thank you. Yeah. And then they would fix it. That changed everything.