 This is On Point. I'm Meghna Chakrabarty. By July of 2020, about 4.4 million Californians were receiving unemployment benefits. But hundreds of thousands of others who needed help were not. Erica was trying to help them. She says the application's length wasn't the problem. It only took about 30 to 60 minutes to fill out. The real issue? It was hard to fill out correctly.