 One day in 1934, a pivotal confrontation occurred. Heinz found himself face to face with a Hitler bully. A beating appeared inevitable. This time, however, he walked away unhurt. Not because of what he did, but because of what he said. He didn't fight back, he spoke up. He convinced the troublemakers a fight was not necessary. His words kept battle at bay. And Heinz saw firsthand how the tongue can create peace.