 was like so off-putting like you don't relate to my situation so they couldn't change fixing it any better than they fixed it because they always fixed it so they taught them one thing they said well yeah you get everything out and if there's a mistake you fix the mistake how about this when the customer is upset get upset alongside them and they started doing it they were like i can't believe it my product isn't here and they go are you kidding me it's not there they're like no it's not they're like