 Comcast cares, DMs me. Hey, what do you need? Here's a phone number. Call me directly. I had an appointment the next day. I had a vague promise of we'll get to you next week. And then I complained publicly and I got an appointment the next day. More than that, it wasn't even a window of time. They asked me, I swear to God, they asked me what time I was available the next day. They showed up on time.