 For example, it seems many businesses today do whatever is possible to keep you from talking to a live person. At our firm, we do the exact opposite. It's a priority to assure you speak to a real person who actually knows what they're talking about. For starters, our receptionist was an insurance company claims adjuster for years, and all our staff are experienced and knowledgeable. If you call after hours or on the weekends, we have a live answering service who we've worked with for years and know exactly how to immediately get in touch with us.