 We ship it right to you, and we'll give you instructions. There's a YouTube video, everything. If you want to do the bed bugs yourself without spraying, it's an amazing device. Yep, calls with any questions. Kills bed bugs in seven seconds, and their eggs. It's unbelievable. You just plug it in. It's so cool to watch. You plug it in, you hold it, and you just go along your mattress, your box,