 respect and understanding one of the things that i tell my employees we never know what's going on in someone's life we don't know if they're just having their worst day our job is as a restaurant owner is to serve you and to be there and and be a small part of your day but what we don't know is what's going on in someone else's life across that line you know you could have gotten fired from your job and you walked out grabbed your stuff and walked out of your job and it was the best job you ever had and