 We called David and told him what the technician had said, and he said once again, please fix it. So we went to AutoZonePro.com, copied and pasted the VIN, typed in window motor, and boom, a picture of the DuraLast window motor popped up, and it was in stock. We ordered the motor. It arrived. We installed the part smoothly this time because it fit, put the panel back on, ran it up and down a few times, and called David to come pick up his truck.