 Depending on your phone, I would clear out that little earpiece area. It sounds like it got a little jammed up. That happens from time to time, especially when your phone is getting softer and softer. You're like, what's happening here? Is my hearing going or is my phone just clogged up? The fact that you're telling me that you can't hear audio either, like it's not in stereo anymore, tells me that it's just firing out of the speaker on the bottom of the phone and not the speaker on the top of the phone. Andrew, thanks for the call in Huntington Beach today.