 Adelina did not process her cancellation, and they kept her money. And they kept her for a long time. She kept calling and writing and doing everything she could. And finally, she said, I've had enough of this. I want to know if I have a case or no case. I want my cancellation. I want my ticket price back, the whole thing. So, Fred, let's start with you. Do you think someone has a case with you? That sounds like a daily situation. You would think it would, wouldn't it? About everybody, right? Yeah, yeah.