 Well, Dr. Janice Abrams Spring calls this the two-second apology. And she talks about many other types of bad apologies, what she calls cheap apologies. But even better, she talks about what a good apology consists of. So later in the hour, you'll hear about the sanitized apology, the grudging apology, and here's a good one, the guilt-inducing apology. And we'll contrast those with a good apology.