 I was expecting a little bit of chaos, but not this much. So it's pretty astounding. CrowdStrike, an American cybersecurity technology firm, said the outage was not due to a cyber attack, but rather was caused by a software issue. ABC's Emwin reporting. You're listening to ABC News. This is the story of the one. As a maintenance engineer, he hears things differently. To the untrained ear, everything on his shop floor might sound fine.