 figuring out how's the day going to look, what cars showed up, what cars didn't show up, what cars showed up that didn't have appointments. And we're just trying to sort out the schedule. And that's just business. That's the way it works. And it wouldn't matter if we were a 50-bay shop or a three-bay shop or somewhere in between. You always seem to have more work than what you need, than what you're really able to deal with and take care of on a regular basis. So this individual came in.