 From KERA in Dallas, this is THNK. I'm Chris Boyd. Four years ago, in response to decades of public frustration with the FAFSA process, Congress ordered the Department of Education to make a number of changes, including simplifying the application and clearing the way for more students to qualify for Pell Grants, which don't have to be paid back. But the rollout of those changes has been slower than expected and plagued with glitches.