 we we have a whole process in place where you know people hold on for a while and we have that you know a call screener that is uh... you know prepping and prodding and letting them know here you're gonna be up in the next segment and make sure you get straight to your point and you know maybe avoid any lengthy pleasantries and whatnot and and he just seemed very very unprepared and he also was making some underhanded comments that were were not supported by any type of fact not even his own opinion and he was just saying stuff