 Guillermo from Los Angeles writes in, regarding the caller about spectrum Wi-Fi, I had a similar problem. I was getting slow internet speed. I called spectrum. They ran the test from their end saying I was getting the proper speed, but I set up an appointment for a tech to come out anyway. The tech came out and found one of my cables to the modem was loose. Why didn't I think of that? No problems now, and I was not charged for the visit. Also, spectrum will supply you with Wi-Fi extenders for $3 a month. Thanks.