 they become more curious about outsiders. They communicate with outsiders in a more open-minded way. It turns out that if you want somebody to listen to you, one of the best things you can do is listen to them first. Second, there's tons of research that finds that we imagine the average outsider to be much more aggressive and much more violent than they really are, because who do we see? We see folks who are really loud on social media or out in the streets or people in leadership, and those folks