 Hope won't get you anywhere with these insurance companies. They're there to try to beat you and defeat you. And as we said at the top of the show, if you use a general description, for example, I hurt my back this morning in a car accident and it hurts, pay me. That's not going to work. You need to have a legal game plan on how you approach the insurance company, how you present your claim, and that's what we do and that's what we teach.