 I remember this expert we had on the morning news when I worked at Channel 2 was talking about you tell them once and if they don't do the garbage in the dishes, then when they come into your room to take them to Elitch's or to Waterworld, the next day you're lounging with coffee and you're like, oh no, I can't take you because you didn't do their job and that teaches them right away. I've never been so good at that per se. They do get their things done and we pretty much use the phone as the negotiating tool.