 They'll tell you they have probably the protocols set forth and they have manuals that they have to learn from. They have instruction they learn from. And the protocols are there to tell them how to handle your injury and how to handle your crash, what they need to do. They've got checkoff lists that tell them how they're supposed to be doing their job and to make sure they've done each one of their jobs. And they have to explain to their supervisors and people to whom they report why they did or didn't.