 Milk powder is heavily regulated in China after a scandal in 2008. Thousands of children were made ill and several died after drinking contaminated milk. I said, I didn't send any parcel, come on. I said, I live in London, but that's not me. The customs officer says that Helen must file a police report if she thinks someone has used her identity to send the illegal parcel. Helen is sceptical about all this, but something prevents her from hanging up.