 meet you where you're at and have a longer discussion with you and then come up with a comprehensive plan to help you. It's 10pm and Matthew and I are joining one of the specialist teams for the night shift. Tonight the shift is until 6am. That's Rosalind, one of the crisis support workers on shift tonight. She's casually dressed in jeans and a dark blue t-shirt. In that time, how many calls do you think we might get?