 Yes. So one of them is active listening. And you touched on this briefly, but the active listening is so important because active listening is this idea that we're not listening just so we can come back and create a point and be right and prove that someone else is wrong, but rather we're active listening so that we can ask questions to better understand the person and why they've come to the conclusions that they've come to and the perspectives that they hold so deeply, especially if they're defensive or angry or so on.