 It just says an observation. You call them deb-servations. And she gets an observation. She shares them with people. And before you know it, they've stopped. They started talking to her. And they're having a full-on conversation. And by the end of it, they feel like they've known her for their whole lives as well. She does that. You do that. I've never seen anybody... I like to smile at people. And I like to have small talk with people. And I do like to compliment people, too. But I've never seen anyone that knows the art of...