 Seeing how this all works at the call centre is one thing, but I wanted to find out what happens next. Outside a grey, concrete office block on the edge of town, I meet Councillor Matthew Moody, who's been heavily involved in this service for years. So one of the benefits of meeting somebody in person is that you can build a trusting rapport with them much easier, right? You can also see what's going on in their surroundings. Like, that can give you a lot of clues and ideas of what's going on. They're going to sit down,