 flights get cancelled and I've had trips where the flight gets cancelled and it's 2 in the morning and I don't know anything about it so I would wake up I should by all rights have to wake up in the morning at the crack of dawn 10am and discover that I've got to fight with the airlines and stay on hold for an hour but no, Mary Pace travel agent to the stars and also to radio personalities has already seen it happen has already transferred me