 Well, if you are willing to, you've got to be a little callous, and I know nobody wants to be callous. You want to be compassionate and help, but at some point there has to be a turn. You have to reach a time in which you go, all right, look, these services are available. We're here to help you, but we're not going to tolerate this behavior. And right now the behavior is being tolerated. All right. Dave Wilson from...