 It's the Armed American Radio Show, Sunday evenings from 6 till 9, on Southern Utah's Patriot Radio, 93.1 FM and 1450 AM, KSGO. I'm Ed Harlow with your Kindness Moment. If you want to take a look at what some of the finest companies in customer service have in common, I'll tell you. Take a look at the Nordstroms, the FedExes, the Ritz-Carlton's, the L.L. Beans. Peel back the layers and here's what you'll find.