 And I think if I didn't have what I have, especially the hope that I have and the tools that I have in JW.org and prayer, they would probably become the same way. To find more resources on how to remain calm in an angry world, visit JW.org. I'm Ed Harlow with your Kindness Moment. If you want to take a look at what some of the finest companies in customer service have in common, I'll tell you.