 Listen to the Kate Daly Show. She doesn't take this political stuff seriously all the time. Weekdays from 1 till 3 p.m. here on Southern Utah's Patriot Radio, KSGO. I'm Ed Harlow with your kindness moment. If you want to take a look at what some of the finest companies in customer service have in common, I'll tell you. Take a look at the Nordstroms, the FedExes, the Ritz-Carlton's, the L.L. Beans. Peel back the layers and here's what you'll find.