 Complaints increased by almost 29%, even though the number of passengers increased by less than half that amount. The standout for complaints was Frontier, with a complaint ratio more than double the airline with the next highest. Spirit Airlines and JetBlue came in second and third. Alaska Airlines logged the lowest number of complaints. It's about eight minutes in front of the hour now. Here's Nicole Murray. And now, the three big things you need to know. Number one.