 Did it surprise you? I mean, obviously, this is a huge outage and it doesn't happen every day. But did it surprise you that those contingencies, those pencil and paper or pen and paper contingencies didn't come into effect more quickly? It did surprise me, yes. You know, I did ask them straight off the bat, you know, can we not just check in manually? I think that was most people's first reaction. And they said, you know, we need to go away. We need to put this list together. So it seems that they hadn't really...