 If you thought last year's summer travel season was crazy, this year's is expected to be as busy or even busier. Summer air travel is expected to soar. This is both good and bad news for the airlines. Good because of the increase in revenue. Bad because they'll need to handle the influx with limited employees and high customer expectations. Insight from Carl Gould, business analyst and president of Seven Stage Advisors in New Jersey. Carl, what's the current status?