 Several times. We had several different new batteries. We changed them. Okay, so fresh batteries you put in the remote. Okay, so once you get to that step that you have the fresh batteries in the remote, I would do the reset system that you did for the remote. Now, for some reason, Amazon makes it really tricky to unpair and repair these remotes. I don't understand why. Maybe it's to protect the consumer from random unpairings. I don't know.