 Kurtz apologized to those impacted in an interview on the NBC program today, early Friday. I want to start by saying we're deeply sorry for the impact we've caused to customers, to travelers, to anyone affected by this, including our company, he said. I mean, are we really so tied into technology that if you send an update, this is what they want us to believe. Those of you who are watching and listening, you go on your computer at night, it'll say Windows has to do an update, or it'll say...