 Auto repair shops, the better ones, the ones that are going to survive going forward and continue to thrive so that they can be there for you, are the ones that are going to have procedures and processes and reasonable ideals of how to run a shop in order to be successful with everybody that walks through the door, not just you. Just food for thought. 855-560-9900. By the way, the Lincoln MKZ should be done probably Wednesday, Friday.