 it's going to tell that router hey we're trying to set up a device here can you just broadcast that 2.4 gigahertz network so you don't confuse the device that's trying to get set up with that 5 gigahertz network so again this is just from the spectrum support website clearly a lot of people have this issue so i would not give up on this i think you'll be able to connect it again sign into your spectrum account on your services page select internet navigate to the setup smart device