 You typically sat on hold for five, six, seven, eight, nine minutes sometimes before they were actually able to come on the phone and answer the phone, which is a long time if something's going on that's not supposed to be going on. They're a suspicious person, whatever the case may be. We're very fortunate. You know, 22,257 calls in May answered in 10 seconds or less. If that's not a marker for excellence, I don't know what is.