 Andrew and his team get to work. They strike a deal with the guy who had been working on the phone. He becomes, in law enforcement speak, a confidential human source. They put him on the payroll, in part because he already has the right reputation in the criminal underworld. They called the phone company Anom, maybe a play off the word anonymous. And then they run into a challenge that has doomed many early stage tech companies. We needed a quality product that worked.