text: Rachel Hayward as Florence. Florence is a mute VC ("virtual character") with the ability to heal injuries that occur within the game (although pre-existing conditions coded into the game are beyond her capabilities). She was a member of a group known as the Sisters, all of whom were mute healers, but she left the religious group and took up arms.  She now works as a mercenary of sorts, though she shows some loyalty to Mike Pinocchio. Her gun is a CAR-15 Commando (specifically, the Model 649 GAU-5A/A variant, as indicated by the 11.5 inch barrel, A1-type rear sight, and lack of forward assist and case deflector).
  Terry O'Quinn as Omar Santiago. In the real world, Santiago is a sergeant major in the U.S. Army and the most-decorated combat veteran to serve in Southeast Asia. He then retired, but apparently that retirement took him to Harsh Realm, where he holds the rank of General in the Republican Guard and is working from his Santiago City headquarters to take over the United States, renaming it the United States of Santiago. Pinocchio claims that Santiago is able to go in and out of the game at will, though how is unclear. The US government in the real world wants him dead, which prompts their sending Hobbes into the realm to stop him. His plans are said to involve destroying the real world so that Harsh Realm, where his rule is total, becomes the new reality.