text: Max Martini as Mel Waters. Although they were best friends in the real world, Waters and Hobbes are at odds in Harsh Realm.  Hobbes finds that Waters married Sophie's virtual character, to his horror; things become even more complicated when Waters accidentally shoots and kills her at the end of the pilot. Waters holds the rank of major in the Republican Guard (Waters' real world military rank was sergeant) and often reports directly to Santiago.  His gun is a Taurus PT99.
  Sarah-Jane Redmond as Inga Fossa. She works with the military in Fort Dix, New Jersey. She can come and go as she pleases between Harsh Realm and the real world, where she approached Sophie Green with information. She has a past connection to Pinocchio. Her motives in Harsh Realm are unclear, having also worked with Santiago, Waters, and aiding Tom Hobbes. "Inga Fossa" translates to "in the trench" in Latin. Redmond appeared in the 2008 film The X-Files: I Want to Believe as a character referred to on-screen as "Agent Fossa", possibly a reprisal of the character.
  Samantha Mathis as Sophie Green. Sophie is Hobbes' pregnant fiancée, whom he was forced to leave behind in the real world. She has two sisters and a brother named Sam. The "virtual character" version of Sophie within Harsh Realm briefly becomes Hobbs' ally until she is gunned down by Waters, who happens to be her husband in the realm.  This angers Santiago, who realizes that her death, even if it is not real, will act as a drive for Hobbes to take Santiago down.
  Episodes