Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@twisztad @SamsungCareSA @SamsungTV @SamsungSA @Samsung Hi Randall, we are very sorry to hear this. Please inbox us… https://t.co/Uy3QLbg9In
" STOCK: Samsung DATE: 31/08/2017
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is -1 and the TextBlob polarity score is -0.65.