Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@HP  @HPSupport Ordered a laptop, and money has been taken from my account, but my order isn't showing up on my account???

" STOCK: HP DATE: 10/09/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is 0.0.