Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@AmazonHelp @amazon @amazonIN @JeffBezos Stop being apologetic and refund my money, please tell me the ETA for this… https://t.co/syr3zgMR3Z

" STOCK: Amazon DATE: 19/10/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is 0.0.