Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@ATT I need help with an issue with my account, but the only department that can help me is closed.
" STOCK: AT&T DATE: 31/08/2017
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is -0.05.