Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@verizon Its a shame when a customer of ten years isn't taken care of. I just need to keep a working phone, because… https://t.co/gJmKPvI56k

" STOCK: Verizon DATE: 24/10/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is -1 and the TextBlob polarity score is 0.0.