Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@Ryanair @IteTools Hi, please respond to my complaint. It’s been quiet for 2 weeks now. Refunds are not responding… https://t.co/eGw3R77A7B

" STOCK: Ryanair DATE: 30/10/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is -0.3.