Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@nextofficial I've DM'd you, any update? Can you please refund the second payment, your website was giving error  m… https://t.co/xSX3CPFRNX

" STOCK: Next DATE: 02/09/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is 0.0.