Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "@TMtracee @BMW Tracee, we apologize that your experience with us wasn't the best. Thank you for this feedback; we a… https://t.co/hsHpbicOZX

" STOCK: BMW DATE: 30/10/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is 1.0.