Analyze the sentiment expressed in the tweet. Is it positive, negative, or neutral? Explain the sentiment in relation to the stock mentioned.
TWEET: "Hi @bookingcom ! I have a special promotion from @elle_es but there is a problem: link doesn´t work. Can you help me, please? Thank you

" STOCK: bookingcom DATE: 29/10/2018
Sentiment: (Provide sentiment here)
Explanation: The tweet sentiment is related to the stock mentioned, and it's important to interpret the context. The LSTM polarity score is 1 and the TextBlob polarity score is 0.0.