Yes, the fact that we NEVER know what YT is up to is off-putting. When they don't respond, or take weeks to do so, we just don't know if an issue has even been seen to by a real person. Or they go introducing a new commenting system that no one wanted in the first place, which SUCKS! They *still* haven't fixed the issue of comments which are less than a page - the comments are chronological, so you can't tell who's talking to whom. Uck!