I used to work doe AT&T Wireless/Cingular, and now back to AT&T wireless. Trust me ,I can tell from the details he is providing this guy is telling the 100% truth. The CC reps are complete idiots who are PROs at only one thing >> how to get you OFF the phone so they can meet their #s. they dont give 2 shits about the customers satisfaction. They all use that same canned verbiage scripted shit, and try to get rid of you as fast as possible, never solving the problem you called about.