THE PHENOMENA OF OPERATOR OVER-TRUST AND OVER-MISTRUST TO THE INTERFACE "HUMAN - ARTIFICIAL INTELLIGENCE"
The article is devoted to the consideration of the phenomena of operator trust / distrust in the interface "human - artificial intelligence". The substantiation of the model of the influence of the phenomena of over-trust and over -distrust of information received from the interface "human-artificial intelligence" on the reliability and efficiency of the operator of unmanned aerial vehicles is given. These phenomena express the operator's subjective confidence (without objective grounds) in the reliability and / or applicability of the information received in his activities, or its unreliability and / or inapplicability. Negative manifestations of over-trust - uncritical use of information from the "H - I" interface (including false ones) by the operator, and over-distrust - uncritical denial of reliable information from the interface are considered. The research data are presented, indicating the possibility of purposeful management of the severity of trust / distrust of information from the "H - I" interface in order to exclude the negative influence of their extreme values. It is shown that the influence of operator's trust / distrust in equipment, including in automated control systems and automation, on the reliability and efficiency of operator activities, must be considered in combination with the operator's trust / distrust in himself as a professional. The article proposes recommendations for optimizing the operator's trust / distrust levels in information received from the "H - I" interface. They are aimed at forming adequate estimates of the operator's reliability and mastery (understanding) of the artificial intelligence methods used to create this information.