Estimation of willingness and ability of conductors for ethical interaction with passengers
A comparative analysis of key documents describing and regulating activity of conductors of passenger wagons in PLC "RZhD" and responsibilities, qualifications, and training programs of conductors of foreign railways (UK, France, Canada, Australia, USA) has showed that interaction with passengers as one of main duties of a conductor and his area of responsibility is not fixed nowhere clearly in OAO "RZD" in contradistinction to foreign railways. So nothing says that an interaction with passengers is a duty and responsibility of a conductor. Conductors of passenger wagons are not considered as attendants in world practice. They are a face of the company; they interact with passengers in all matters arising in execution of obligations for provision of transport services by the company [1].