Monitoring of the education quality: problems and possible solutions
This article clarifies the concept of «quality education» and «monitoring the quality of education», the relevance of such a system as a tool for effective management decisions in the field of quality assurance, substantiates the place of monitoring the quality management system of the university. It is shown that the effective organization of monitoring is advisable to use a process approach, as one of the fundamental principles of quality management. The proposals for selection criteria and indicators characterizing objects monitoring are formulated and the examples of indicators that can be used to assess the processes and their results are presented