HUMAN FACTOR INFLUENCE ON GOODS RAIL DELIVERY TIME IN CONDITIONS OF JSC RUSSIAN RAILWAYS INNOVATIVE DEVELOPMENT (ON THE EXAMPLE OF THE VOLGA RAILWAY)
The article considers the problem of cargo delivery on time by rail in the conditions of innovative development of the holding company Russian Railways JSC (Russian Railways OJSC). The study focuses on the impact of the human factor on JSC “Russian Railways” transportation procedures related to paying penalties to freight owners for late freight delivery and on developing the procedures to decrease the impact of the human factor. The research made use of the opportunities provided by the EASPR SD Unified Automated System for Freight and Empty Car Late Delivery Risk Monitoring and Management and assessed the situation throughout the Privolzhskaya (Volga Region) Railway network in 2019. The research investigated the delivery life cycle and analyzed the dynamics of and reasons for the filed claims. The necessity of developing a technique to minimize the influence of the human factor on the delivery time of goods under conditions of innovative development is noted.