Telecommunications in the system of public service: boon or hindrance?
Technical means, telecommunications seriously damage the situation of direct communication, or interaction, so crucial for the development of social relations, cognition and social problems solving. Not only are all these a technical consequence of the imperfection of the telecommunications means, but also they symbolize the unwillingness of the interlocutor to become fully involved in the act of communication. In public service and administration technical means of communication often turn a real human actor into an anonymous one, providing for psychological comfort, saving efforts and time, allowing to escape unwelcome emotions, stress and the necessity of making decisions.