TO THE QUESTION OF THE QUALITY OF GOVERNANCE (ON THE EXAMPLE OF SIS "NATIONAL CONTROL" IN THE REPUBLIC OF TATARSTAN)
The article considers the problem of improving the quality of public administration on the example of the state information system «people's control». It is noted that one of the new tools for the development of relations «state-citizen» through Internet communications became public information system (hereinafter GIS) «national control» in the Republic of Tatarstan, launched in April 2012. GIS is a service aimed at the solution of vital and socially significant problems of the population in the following areas: social services, business, communications, roads, ecology, landscaping and infrastructure, transport, housing and communal services, illegal gambling, illegal alcohol sales, errors in the names and inscriptions, etc. Shown on the example of GIS «national control» in the Republic of Tatarstan state control of quality of provided services. Based on the study identified problem areas GIS on the example of housing and communal services of Kazan, and offers recommendations for their solution. Used instruments research facility (legal framework analysis of statistical reports, Ishikawa diagrams and Pareto) identified a number of critical management problems. The use of the key piece of quality of rendering state services in the GIS system «people's control» in category liich in Kazan, based on statistics and the Ishikawa diagram, identified the dissatisfaction of citizens with the quality of the rendered state services and the main causes of discontent. The study showed that the greatest impact on reducing the quality of public services have formal responses and replies. Proposed recommendations to improve the quality of public services in the GIS system «people's control» in RT.