The influence of the competitive environment on the satisfaction of citizens with the quality of goods and services
This article analyzes the results obtained in the course of studying the state of the competitive environment in the urban district «City of Belgorod», which is one of the fundamental factors affecting the degree of consumer satisfaction with the quality of purchased goods and services. The study used sociological toolsfor measuring quantitative indicators of the state of the competitive environment and the urban market for goods and services, the opinion of both representatives of the Belgorod business community and residents of the city was studied. The results obtained may be of interest to the authorities for managing the economic development of municipalities interested in creating a favorable competitive environment and increasing demand for goods and services.