New Trends in the Digitalization of Social Welfare and Social Services in Russia
In the article on the basis of the network approach, a scientific analysis of trends in the digitalization of social welfare and social services is proposed, the stages of this process are highlighted. The features of interaction of social work subjects with citizens in the context of digitalization in Russia are shown. Particular emphasis is placed on the inevitability of accelerating the introduction of digital technologies under the influence of the self-isolation regime due to the COVID-19 pandemic in 2020. Based on a number of empirical studies conducted in the Perm Region in 2019-2020, the problems and prospects of digitalization of the social welfare system and social services are described, new trends in this area are shown. We also is analyze the formation of informal communities in the virtual space, allowing the population to independently create additional, alternative channels of self-information about measures of social support or social services. Some recommendations are proposed for improving the process of digitalization of social welfare and social services, some expectations of society in this direction are shown