Improvement of the organization's personnel training system
Modern hotel enterprises are forced to operate in very difficult conditions, formed under the influence of the negative impact of the COVID-19 pandemic, which is currently the main factor determining the competitive environment of the hotel services market in the world in general and in Russia in particular. The current situation in the tourism and hospitality market makes it necessary to provide the tourism industry with such personnel who would be able to implement new technologies for serving guests and managing a hotel enterprise. Modern conditions for the functioning of hotel enterprises are characterized by uncertainty caused, first of all, by the pandemic and the digital transformation of the economy. Traditionally, the uncertainty of the environment is understood as limiting the ability of an economic entity to receive and process information in full, which increases the unpredictability of the results of managerial decisions. The current enterprise requires a high degree of professionalism and competence of its employees. In order to have employees who successfully achieve their goals, it is necessary to constantly improve their skills. The authors conclude that a successful team is a team that achieves its goals, and it is common to all within a single system of values.