The results of an empirical study of cyber-social trust among residents of St. Petersburg
Trust is an important element in building an information society, however, the increasingly widespread dissemination and use of technology is now accompanied by the influence of negative factors and fears related to the insecurity of certain data transmission channels and much discussed by cyberattacks, government pressure on civilian structures, and also uncertainty about the rules and communication standards of a new type. The article presents the results of an empirical study of the attitude of St. Petersburg residents to the use of digital technologies and identifies the level of trust in the Internet and interpersonal communication. A survey of 600 respondents was conducted in May 2019 (a sample representative of the population of St. Petersburg over 18 years old, the sampling error does not exceed 4 %, the confidence level was 95 %).* The study was performed with financial support by the grant from the Russian Foundation for Basic Research (RFBR) (project no. 18-311-20001): “The Research of cybersocial Trust in the context of the use and refusal of information technology”.According to the results, the prevalence of Internet users among the respondents was revealed, as well as an increase in trust in new technologies among younger groups of the population. The article presents the detailed results of the study dedicated to user experience in the field of online learning. The analysis of social inclusion in online learning has also demonstrated the relevance of these technological solutions in the group up to 35 years old. At the same time, assessments of personal experience were divided almost equally into positive and negative between residents of St. Petersburg. Based on the factor model, 3 components were identified that make up the category of cyber-social trust: institutional trust in organizations operating on the Internet; transactional trust in interacting with other