The development of e-services and methods of "e-governance": projects performance evaluation issues /
In order to effectively achieve the goals of «e-Government» and «e-governance» there is a need for regular studies not only society's readiness to adopt new technologies, but also the resulting effects of implemented projects aimed at optimizing processes of public service delivery to citizens and organizations. This article presents the results of the expert survey carried out by the «e-Government» Center of ITMO University with a view to identifying the main problems of e-governance development in the Russian Federation.