Formation of a Strategy for Achieving a Competitive Advantage in the Hotel Industry
The article discusses the economic and managerial nature of the hotel industry and the principal means of forming a strategy to achieve a competitive advantage in it. In so doing, it covers the main factors behind the formation of a competitive advantage. The document subsequently presents a three-tier model for achieving a competitive advantage in hotel operations, covering micro-, mezzo- and macro-economic systems. For each of these, the document presents specific forms of regulations and management controls, which it claims are likely to be encountered in the hotel business.