APPEALS OF CITIZENS AS A MECHANISM FOR IDENTIFICATION DIFFICULTY OF RECEIVING PUBLIC SERVICES (AT AN EXAMPLE OF RECIPIENTS OF MEASURES OF SOCIAL SUPPORT FOR PAYMENT OF RESIDENTIAL PREMISES AND UTILITIES IN IRKUTSK REGION)
The results of a study of citizens' appeals to executive authorities on the issue of providing social support measures to pay for housing and utilities in the Irkutsk region are presented. The research method is quantitative and qualitative content analysis of documents. A classifier of citizens' appeals has been developed, and a quantitative assessment has been given of appeals based on the selected categories and subcategories. The difficulties in obtaining compensation and the problems of organizing the provision of social support measures for citizens are analyzed.