USE OF INNOVATIVE EDUCATION TECHNOLOGIES FOR IMPROVING QUALITY OF INTERACTION BETWEEN MEDICAL STAFF AND PATIENTS
The article represents the experience of the department of public health and health care of the professional education institute of Samara State Medical University in introduction of the andragogic technology and interactive forms or training in the system of complementary professional education of medical staff aimed at raising the level of professionally significant qualities and positive and constructive communication with patients. Among the reasons of low level of satisfaction with medical care quality the authors name insufficient communicative and emotional competence of medical staff and low level of skills of interaction with patients. In the opinion of the staff of the department, this problem can be solved by introduction of problem-oriented educational programmes aimed at raising social and psychological competence of medical staff.