MECHANISMS FOR IMPROVING THE QUALITY OF FINISHING WORKS OF APARTMENT RESIDENTIAL BUILDINGS
The issue of the current state of the construction market of the Russian Federation is considered from the point of view of its provision with labor resources in the present and in the future. The reasons for the emergence and intensification of the phenomena of «consumer extremism» in the sphere of mass housing over the past few years have been analyzed. The ineffectiveness of the existing approach to changing the regulatory and technical base in construction is shown. Arguments and counterarguments of the supporters of the «hard» and «flexible» approach to its transformation are presented. On the example of the phenomena of consumer extremism manifested in the construction of apartment buildings, the authors consider the shortcomings of the current approach to its transformation. The application of an integrated approach to this issue lying in the areas of: transformation of the regulatory and technical base in construction in various directions; development and improvement of expert methods for conducting standard construction and technical examinations with their subsequent approval at the local and/or federal levels; the introduction of requirements for the qualifications of experts (for example: the presence of an expert specialty, the availability of certification, positive work experience); introduction of responsibility of experts for the results of their professional activities. On the example of consumer extremism, which arises at the stage of acceptance by apartment owners from a developer, as one of the possible and currently optimal options for resolving the above-described situation, it is proposed to develop organizational standards (STO) for the quality of finishing work. Conceptually, an algorithm for the development of such a standard is considered, taking into account the specifics of finishing work in a particular construction organization, the specifics of the technology for performing finishing work, the practice of working with claims from owners and judicial construction and technical examinations in civil cases.