The Development Components of the National System of Interlibrary Loan and Document Delivery in Support of Scientific Communications in Russia
In the modern conditions of expansion of digital environment in the process of Interlibrary Loan (ILL) and Document Delivery (DD) services, there arise a number of problems, on successful solution of which will depend the development of sharing the library-information resources, promoting scientific communications. To determine the benchmarks of progression of ILL and DD there are identified the components that can enhance the activities. These include: completeness of acquisition; updating of legislative documents; technological approaches with the use of automation and informatization; organizational and technological issues (regulatory documents, efficient execution of orders, prevention of refusals, optimization of the fee-based services and the availability of statistical indicators of work). There are considered the main ways to facilitate adaptation of ILL and DD departments to the emerging conditions of the electronic environment and the subsequent update. Attention is drawn to the need of establishing interaction between the ILL and DD departments with the National Electronic Library, compliance with the legal norms in the process of digitization of documents and the accessibility of electronic documents to the users of ILL and DD. It is proposed to develop a new State Standard on ILL and DD, to secure uniform normative periods of order processing, to control the efficiency of their performance and to develop preventive actions to eliminate delays. The efficiency of DD necessitates the creation of a unified list of the refusal formulation, the relaunching of the procedure of redirecting the refusals due to the reason: “A single copy cannot be used for ILL” from one contractor to another. Fees for refusals should be recognized unjustified, because the customer has not received the required document. The collection and availability of the statistical indicators of ILL and DD activities will allow obtaining and studying the quantitative and qualitative characteristics of the activity. The proposed actions are targeted at the optimization of ILL and DD in the Russian Federation.