ANALYSIS OF CUSTOMER DISLOYALTY IN REGARD TO CARGO TRANSPORTATION
Possible reasons for «Russian Railways» loss of customers in regard to cargo transportation are considered. The analysis of RF Statute on Railway Transportation has shown that this law contains articles with ambiguous interpretation of the grounds of liability. These grounds can be interpreted in different ways and can be the cause for judicial examination (claims and actions) between the carrier and the client. The comparative analysis of the Federal Law («RF Statute on Railway Transportation») and the international agreement («Agreement on International Goods Transport by Rail») on granting and conditions for «readdressing» service is given. Number of inaccuracies in the current legislation is revealed. It requires revision of editions of regulatory legal acts to eliminate ambiguous interpretation.