Consumers' Influence on Public Services
The article is devoted to the comparative analysis of three alternatives of consumers' influence on public services: participation in political institutions; individual effects on government official by illegal means (corrupt transactions); participation in the civil society institutions. Analysis has shown that countries with transformation economy are faced with limited choice of institutional alternatives because of the specific institutional environment, thus gaining importance of the third alternative, the use of which allows to increase the negotiating power of non-state actors, to reduce the transaction costs of opportunistic behavior, the costs of monitoring and the enforcement of rules.