PRODUCT DEFECTS: CAUSES, POSSIBILITIES, CONSEQUENCES
This article proposed a classification the causes of product defects depending on the effectiveness of their elimination. It’s shown that the minimum depth of the investigation should be up to the reasons of the second level, that is, the elimination of defects in the working context of the employee. The conclusion is made that the need to develop criteria for completing studies. The key link in the chain of events that led to the defect is the employee, which positive motivation is the best opportunity to improve product quality.