QUALITY MANAGEMENT OF MOBILE COMMUNICATION NETWORKS BASED ON INTEGRATED ESTIMATES OF SERVICES QUALITY BY SUBSCRIBERS
A model for managing the quality of mobile communication networks has been developed which solves the problem of functional barriers between departments within the telecoms operator, taking into account the influence of known external factors on which the communication operator can not directly influence, as well as taking into account factors that are not yet known, but which already influence the operation of the operator. The model of the tool for the integrated assessment of the quality of mobile operators' services based on virtual structures from subscribers is offered which has a controlling effect on telecom operators.