AUTOMATION OF ACTIVITIES OF STATE BODIES AND ORGANIZATIONS IN THE FIELD OF RISK MANAGEMENT OF SOCIAL SUPPORT OF THE POPULATION (ON THE EXAMPLE OF ORENBURG REGION)
The article discusses the possibility of implementing digital technologies in public administration and the processes of public services, including in the interests of the population. The authors propose a mathematical model for management decision-making, based on one of the promising areas of artificial intelligence - production-frame representation of knowledge. The developed program system of risk assessment of social need of residents of the Orenburg region in the sphere of housing and communal services, automating the following functions of social services: collection, processing and analysis of information about citizens; management and monitoring of risks; formation of reports on risk assessment; development of a plan of measures to respond to the identified risks. To assess the risks of citizens, the following linguistic variables were used: the state of health of the citizen; the level of the average monthly income of the citizen; the presence of dependents in the citizen. Based on the information in the database and the rules of withdrawal developed software system searches for management decisions for a particular citizen and displays appropriate recommendations to minimize the identified risks. The introduction of such software systems in practice the activities of state bodies and organizations in the sphere of social support and social service of the population is able to significantly increase the effectiveness of these activities and, therefore, is a promising direction of development of state administration system of Russia.