PUBLIC AND MUNICIPAL SERVICES: CHARACTERISTICS AND QUALITY
The article is based on the results of sociological monitoring of the quality of public and municipal services, conducted in 2011, 2012 and 2013 by the Russian Presidential Academy of National Economy and Public Administration for the Ministry of Economic Development of Russia. Authors of the research study the main results of the monitoring, including the demand for public and municipal services by the population, citizens` evaluation of the quality of provision, respondents' attitudes towards the use of Multifunctional center of public and municipal services and opportunities of Unified portal of public and municipal services, the key issues in the provision of public and municipal services and the availability of reserves for increasing satisfaction of applicants.