REGULATION AND SELF- REGULATION OF AGENT ACTIVITIES IN TOURISM
Tour operating and tour agent activities are becoming a topical issue due to the aftereffects of the economic crisis. On the one hand, tour agencies are leaving the market more often, sometimes being indebted to their customers and partners. On the other hand, the case of "Capital-Tour", one of the biggest local companies, has again highlighted problems of financial sustainability in tour operator market segment. How can tourist rights be protected in this situation, by the government regulation or by agent activities self-regulation? These are the issues discussed in the article.