IMPLEMENTATION OF THE ITSM CONCEPT, IN PRACTICE
Relevance. At each stage of its development, the management of virtually every enterprise faces the global task of tracking efficiency and its growth. There are many different ways to implement it, but one of the most effective and controlled by the heads of departments is the orientation to the business processes implemented in the company. In turn, widespread digitalization pushes management to implement the principles of ITSM. Unfortunately, this realization does not come immediately and is forced to "break through" through the inertia of the management staff who are used to working in the "old" paradigms. Objective: to trace the progressive process of implementing the ITSM concept in real enterprises. Tasks: - to present the progressive process of implementing ITSM in the activities of EvrazHolding; - describe the practice of applying the ITSM concept at enterprises of various industries. Methods - the paper uses the method of comparative analysis of the implementation of the ITSM concept, in practice. Results - the implementation of the ITSM concept and its widespread application in companies of various industries indicates its relevance, on the one hand, and versatility, on the other. ITSM is able to take into account a huge range of factors and adjust to the specific activities of a real enterprise, examples of which are devoted to the material of the article. Prospects - the introduction of the ITSM (Information Technology Service Management) concept into the company's activities, allows us to hope that the "designed" processes will give the maximum effect, with a plus sign. This follows from the understanding that IT technologies act as a new effective tool capable of a lot, but at the same time they are neatly and consistently woven into key management areas. Not only tomorrow, but already today, this process is moving from the category of innovations to the category of everyday life, rebuilding the methodology of doing business and harmoniously fitting into its culture.