0_Wizard
i am working as Bank teller 
A bank teller (often abbreviated to simply teller) is an employee of a bank who deals directly with customers.
chosen_Bank_teller_0
Bank teller
chosen_topic_0_Bank_teller
Conjunction fallacy
The conjunction fallacy (also known as the Linda problem) is a formal fallacy that occurs when it is assumed that specific conditions are more probable than a single general one. The most often-cited example of this fallacy originated with Amos Tversky and Daniel Kahneman. Although the description and person depicted are fictitious, Amos Tversky's secretary at Stanford was named Linda Covington, and he named the famous character in the puzzle after her. "Linda is 31 years old, single, outspoken, and very bright. She majored in philosophy. As a student, she was deeply concerned with issues of discrimination and social justice, and also participated in anti-nuclear demonstrations."
Thinking, Fast and Slow
Thinking, Fast and Slow is a best-selling book published in 2011 by Nobel Memorial Prize in Economics laureate Daniel Kahneman. It was the 2012 winner of the National Academies Communication Award for best creative work that helps the public understanding of topics in behavioral science, engineering and medicine. The book summarizes research that Kahneman conducted over decades, often in collaboration with Amos Tversky. It covers all three phases of his career: his early days working on cognitive biases, his work on prospect theory, and his later work on happiness. The central thesis is a dichotomy between two modes of thought: "System 1" is fast, instinctive and emotional; "System 2" is slower, more deliberative, and more logical.
Representativeness heuristic
The representativeness heuristic is used when making judgments about the probability of an event under uncertainty. It is one of a group of heuristics (simple rules governing judgment or decision-making) proposed by psychologists Amos Tversky and Daniel Kahneman in the early 1970s. Heuristics are described as "judgmental shortcuts that generally get us where we need to go – and quickly – but at the cost of occasionally sending us off course." Heuristics are useful because they use effort-reduction and simplification in decision-making. Tversky and Kahneman defined representativeness as "the degree to which [an event] (i) is similar in essential characteristics to its parent population, and (ii) reflects the salient features of the process by which it is generated".
Heuristics in judgment and decision-making
In psychology, heuristics are simple, efficient rules which people often use to form judgments and make decisions. They are mental shortcuts that usually involve focusing on one aspect of a complex problem and ignoring others. These rules work well under most circumstances, but they can lead to systematic deviations from logic, probability or rational choice theory. The resulting errors are called "cognitive biases" and many different types have been documented. These have been shown to affect people's choices in situations like valuing a house, deciding the outcome of a legal case, or making an investment decision.
Edward Teller
Edward Teller (; January 15, 1908 – September 9, 2003) was a Hungarian-American theoretical physicist who was born in Hungary, and is known colloquially as, "the father of the hydrogen bomb", although he claimed he did not care for the title. He made numerous contributions to nuclear and molecular physics, spectroscopy (in particular the Jahn–Teller and Renner–Teller effects), and surface physics. His extension of Enrico Fermi's theory of beta decay, in the form of Gamow–Teller transitions, provided an important stepping stone in its application, while the Jahn–Teller effect and the Brunauer–Emmett–Teller (BET) theory have retained their original formulation and are still mainstays in physics and chemistry.
Information security
Information security, sometimes shortened to InfoSec, is the practice of preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording or destruction of information. It is a general term that can be used regardless of the form the data may take (e.g., electronic, physical). Information security's primary focus is the balanced protection of the confidentiality, integrity and availability of data (also known as the CIA triad) while maintaining a focus on efficient policy implementation, all without hampering organization productivity. This is largely achieved through a multi-step risk management process that identifies assets, threat sources, vulnerabilities, potential impacts, and possible controls, followed by assessment of the effectiveness of the risk management plan.
Bank teller
A bank teller (often abbreviated to simply teller) is an employee of a bank who deals directly with customers. In some places, this employee is known as a cashier or customer representative. Most teller jobs require experience with handling cash and a high school diploma. Most banks provide on-the-job training. Tellers are considered a "front line" in the banking business because they are the first people who a customer sees at the bank. Being front line staff they are most likely to detect and stop fraudulent transactions in order to prevent losses at a bank (counterfeit currency and checks, identity theft, confidence tricks, etc.).
1_Apprentice
Wow I bet that job is super stressful!
0_Wizard
actually i directly deal with customer 
A bank teller (often abbreviated to simply teller) is an employee of a bank who deals directly with customers.
chosen_Bank_teller_0
Bank teller
chosen_topic_0_Bank_teller
Touchpoint
A touchpoint can be defined as any way a consumer can interact with a business, whether it be person-to-person, through a website, an app or any form of communication (“Touchpoint Glossary”, n.d.). When consumers come in contact with these touchpoints it gives them the opportunity to compare their prior perceptions of the business and form an opinion (Stein, & Ramaseshan, 2016). Touchpoints in marketing communications are the varying ways that a brand interacts and displays information to prospective customers and current customers. Touchpoints allow customers to have experiences every time they “touch’ any part of the product, service, brand or organization, across multiple channels and various points in time (Pantano and Milena, 2015 and Zomerdijk and Voss, 2010).
Criticism of advertising
Advertising is a form of communication intended to persuade an audience to purchase products, ideals or services. While advertising can be seen as necessary for economic growth, it is not without social costs. Unsolicited commercial email and other forms of spam have become so prevalent that they are a major nuisance to internet users, as well as being a financial burden on internet service providers. Advertising increasingly invades public spaces, such as schools, which some critics argue is a form of child exploitation. Advertising frequently uses psychological pressure (for example, appealing to feelings of inadequacy) on the intended consumer, which may be harmful.
Customer experience
In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations. Gartner asserts the importance of managing the customer's experience. Customer experience implies customer involvement at different levels – such as rational, emotional, sensorial, physical, and spiritual.
Front office
The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has, and put them in contact with a relevant person at the company. Broadly speaking, the front office includes roles that affect the revenues of the business. The term "front office" is in contrast to the term "back office" which refers to a company's operations, personnel, accounting, payroll and financial departments which do not interact directly with customers. The front office receives information about the customers and will then pass this on to the relevant department within the company.
Operations management for services
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product. These decisions concern the process, people, information and the system that produces and delivers the service. It differs from operations management in general, since the processes of service organizations differ from those of manufacturing organizations. In a post-industrial economy, service firms provide most of the GDP and employment.
Comcast
Comcast Corporation (formerly registered as Comcast Holdings) is an American global telecommunications conglomerate that is the largest broadcasting and cable television company in the world by revenue. It is the second-largest pay-TV company after AT&T, largest cable TV company and largest home Internet service provider in the United States, and the nation's third-largest home telephone service provider. Comcast services U.S. residential and commercial customers in 40 states and in the District of Columbia. The company's headquarters are located in Philadelphia, Pennsylvania. As the owner of the international media company NBCUniversal since 2011, Comcast is a producer of feature films and television programs intended for theatrical exhibition and over-the-air and cable television broadcast.
War Dogs (2016 film)
War Dogs is a 2016 American biographical dark comedy-crime film directed by Todd Phillips and written by Phillips, Jason Smilovic and Stephen Chin, based on a "Rolling Stone" article by Guy Lawson. Lawson then wrote a book titled "Arms and the Dudes" detailing the story. The film follows two arms dealers, Efraim Diveroli and David Packouz, who receive a US Army contract to supply munitions for the Afghan National Army worth approximately $300 million. The film is heavily fictionalized and dramatized, and some of its events, such as the duo driving through Iraq, were either invented or based on other events, such as screenwriter Stephen Chin's own experiences.
1_Apprentice
So you are hands on with customers everyday thats intersting what is that like?
0_Wizard
A good customer experience means  individual's expectations
A good customer experience means that the individual's experience during all points of contact matches the individual's expectations.
self_Customer_experience_2
Customer experience
self_2_Customer_experience
Customer experience
In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. A good customer experience means that the individual's experience during all points of contact matches the individual's expectations. Gartner asserts the importance of managing the customer's experience. Customer experience implies customer involvement at different levels – such as rational, emotional, sensorial, physical, and spiritual.
Touchpoint
A touchpoint can be defined as any way a consumer can interact with a business, whether it be person-to-person, through a website, an app or any form of communication (“Touchpoint Glossary”, n.d.). When consumers come in contact with these touchpoints it gives them the opportunity to compare their prior perceptions of the business and form an opinion (Stein, & Ramaseshan, 2016). Touchpoints in marketing communications are the varying ways that a brand interacts and displays information to prospective customers and current customers. Touchpoints allow customers to have experiences every time they “touch’ any part of the product, service, brand or organization, across multiple channels and various points in time (Pantano and Milena, 2015 and Zomerdijk and Voss, 2010).
Operations management for services
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product. These decisions concern the process, people, information and the system that produces and delivers the service. It differs from operations management in general, since the processes of service organizations differ from those of manufacturing organizations. In a post-industrial economy, service firms provide most of the GDP and employment.
Services marketing
Services marketing is a specialised branch of marketing. Services marketing emerged as a separate field of study in the early 1980s, following the recognition that the unique characteristics of services required different strategies compared with the marketing of physical goods. Services marketing typically refers to both business to consumer (B2C) and business-to-business (B2B) services, and includes marketing of services such as telecommunications services, financial services, all types of hospitality, tourism leisure and entertainment services, car rental services, health care services and professional services and trade services.
Retail
Retail markets and shops have a very ancient history, dating back to antiquity. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of the modern era. Retailing involves the process of selling consumer goods or Services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. Some of the earliest retailers were itinerant peddlers. The term "retailer" is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele.
Customer experience systems
Customer experience systems are business and operational support systems (BSS/OSS) intended to help service providers to improve customer experience. In the past, communications service providers (wireline, wireless, broadband cable, satellite) and other companies competed through product differentiation and price points. By 2005 products were increasingly commoditized and price differences negligible, leaving quality of customer service as the differentiator. (Peppers & Rogers 2005)   Customer experience systems are part of service providers' strategies to address this change, as products and prices become increasingly similar.
Bernd Schmitt
Bernd Herbert Schmitt is a professor of international business in the marketing department at Columbia Business School, Columbia University in New York. He is known for his research, books, speaking and consulting on customer experience, customer happiness, branding and innovation and for his work in Asia on Asian markets and consumers. He wrote several influential books in these areas like "Experiential Marketing", "Customer Experience Management", "Big Think Strategy" and "Happy Customers Everywhere". He holds a PhD in Psychology from Cornell University and joined Columbia in 1988. In 2011, he also became the Executive Director of the Institute on Asian Consumer Insight (ACI) in Singapore, funded by the Singapore Economic Development Board (EDB) and Nanyang Technological University (NTU).
1_Apprentice
Yeah I have always heard the customer is always right! So what is it like day by day?
0_Wizard
actually i got an job training most of the bank does
Most banks provide on-the-job training.
chosen_Bank_teller_0
Job Training Partnership Act of 1982
The Job Training Partnership Act of 1982 (, , et seq.) was a United States federal law passed October 13, 1982, by the United States Department of Labor during the Ronald Reagan administration. The law was the successor to the previous federal job training legislation, the Comprehensive Employment and Training Act (CETA). It was repealed by the Workforce Investment Act of 1998 during the administration of President Bill Clinton. The law was enacted to establish federal assistance programs to prepare youth and unskilled adults for entry into the labor force and to provide job training to economically disadvantaged and other individuals facing serious barriers to employment.
Michael S. Bernick
Michael S. Bernick (born October 1, 1952) is an American lawyer. He served as Director of California’s labor department, the Employment Development Department (EDD) from 1999 to 2004. He is a practitioner and theorist of job training and employment strategies. In a series of articles and books written during the 1980s and 1990s, drawing on his experience in community job training, he argues against the then-expanding social welfare system. He sets out alternative strategies of inner city entrepreneurship and market-based training and job ladders. In the 2000s, his practice and writing turned to worker retraining and reemployment strategies, including a series of local job training projects targeting displaced workers in California.
Education in China
Education in China is a state-run system of public education run by the Ministry of Education. All citizens must attend school for at least nine years, known as the nine-year compulsory education, which the government funds. It includes six years of primary education, starting at age six or seven, and three years of junior secondary education (junior middle school) for ages 12 to 15. Some provinces may have five years of primary school but four years for junior middle school. After junior middle school, there are three years of senior middle school, which then completes the secondary education.
Workforce Innovation and Opportunity Act
The Workforce Innovation and Opportunity Act (WIOA) is a United States public law that replaced the previous Workforce Investment Act of 1998 (WIA) as the primary federal workforce development legislation to bring about increased coordination among federal workforce development and related programs. WIOA includes five titles:   Title I of WIOA authorizes programs to provide job search, education, and training activities for individuals seeking to gain or improve their employment prospects, and which establishes the One-Stop delivery system. In addition, Title I of WIOA establishes the governing structure and the performance accountability for all programs authorized under WIOA.
Political positions of Hillary Clinton
Hillary Clinton, the nominee of the Democratic Party for president of the United States in 2016, has taken positions on political issues while serving as First Lady of Arkansas (1979–81; 1983–92), First Lady of the United States (1993–2001); as U.S. Senator from New York (2001–2009); and serving as the United States Secretary of State (2009–2013). In accordance with longstanding custom, during her time as Secretary of State she largely avoided taking stances on most domestic political issues. In 2015, she announced her candidacy for the presidency. Clinton won the Democratic primaries and formally became the party's nominee at the 2016 Democratic National Convention.
Workforce Innovation in Regional Economic Development
Workforce Innovation in Regional Economic Development (WIRED) was a project of the United States Department of Labor. It provided a new approach to workforce and economic development. Through the WIRED model, regions integrated economic and workforce development activities to demonstrate that talent development can drive economic transformation in regional economies across the United States. The WIRED Initiative was conceived from lessons learned since the birth of the public workforce system in the 1930s. The workforce system was designed for the economy of the day - an economy characterized by interchangeable labor, cyclical layoffs and a workforce that required no more than a high school diploma.
Apprenticeship
An apprenticeship is a system of training a new generation of practitioners of a trade or profession with on-the-job training and often some accompanying study (classroom work and reading). Apprenticeship also enables practitioners to gain a license to practice in a regulated profession. Most of their training is done while working for an employer who helps the apprentices learn their trade or profession, in exchange for their continued labor for an agreed period after they have achieved measurable competencies. Apprenticeships typically last 3 to 7 years. People who successfully complete an apprenticeship reach the "journeyman" or professional certification level of competence.
1_Apprentice
I wonder how much money changes hands inside of the average bank each day?