I bought this watch for my mother as a Mother's Day gift, but it arrived too late so I kept it for her birthday in August.  She loved it when she unwrapped it, and was excited to wear it.  Although the second hand revolved, the watch did not keep time.  It was too late to send back to Amazon, so I called Customer Service and was advised to send the watch back to them for repair or replacement.  I sent them the watch, but there hasn't been a confirmation of receipt.  It seems that they could have sent me a letter or made a phone call to assure me of the status of the watch.  I am still waiting, and will report back when I know something.

Follow-up:  The watch was returned within 2 weeks, and now works perfectly.  It was a perfect Mother's day gift, except that it is a bit thicker on my mother's wrist than I realized it would be.  She is fairly fine boned, and should probably have something more delicate.  Also, she doesn't wear a watch every day, so the self-wind takes a while to start up when she puts it on.