I bought these boots for my husband as a gift. They were too wide so I returned them for a different width.(my fault,ordered too wide)They were ordered from [...]. It has been OVER a month since they received them. We still haven't received his boots. I am getting VERY frustrated. I have sent several e-mails!!! They have responded... only say the order has been processed...so where are the boots?????? I wish I had just gotten a refund, it would have been much easier! They are a good quality boot, if only he could wear them!