This was to replace another backpack/purse and I love it.  It's super soft, and so nice looking.  The zipper pulls are sturdy and very easy to use, and the zipper is well sewn so it doesn't appear that it will come apart.  The shoulder straps are nice and adjustable, although I left them at the longer, factory settings (I am 6' tall).

The purse is lined and there is an external zipper pocket, a size zipper pocket (my phone fist in it just fine) and an internal zipper pocket.  The main area of the bag is a little smaller than I had hoped for, but it will work out nicely. I like the way the purse stands up straight when I am going through the contents and looking for my lotion, my glasses (two pairs) or my billfold.  It's really going to be a nice purse to use.