These are great boots, however, we erred on the side of caution and ordered a size 10 just to be sure they fit. When they arrived, we realized that the sizing, which sometimes can vary widely, was correct and the boots were too big. A note to Amazon requesting to exchange for the correct 9.5 size was answered with a computer generated answer that said our only option was to return the boots for a credit and repurchase. We were not offered the opportunity to get the new boots for the promotional 1/2 off that we paid for the originals, so we returned them but still remain unhappy. Personally, we would think getting paid something for the sale would be better than no sale at all. It would have been nice to plead our case with a real person rather than an inorganic object made of silicon and glass. Too bad, my wife would have loved to have had these boots for winter.