I've had this backpack for about a year and I love it. the straps are thick and padded so it supports all the books and my laptop I put inside of it. Its extremely roomy on the inside, I can fit my laptop, a binder, and about 3 textbooks on the inside before it starts to feel like i'm running out of room. The backpack has two side pockets which are plenty big, a pocket on the top of the backpack for quick access, as well as two front pockets. The very front pocket is insulated so you can stick anything that you want to keep cold inside of it. Overall its a very sturdy packpack, can withstand quite a bit of weight on the inside, the only negative is that it will get soaking wet if you get caught in a rainstorm.

Oh and Dakine will replace any item it makes if something breaks, just take it back to the store you purchased it at. They should replace it with the same item or a like item.