I have Purchased 5 pairs of Bearpaw boots in the past few years, as I live in them during the winter. This is the First pair I have purchased online. Usually the lining is plush and they mold to your feet, the exterior is pristine new & sueded....Not so with pair, this new pair the was not up to par. The interior was matted and now I waer THICK socks and an insert, and the exterior was also matted, dingy like they were stored in a cold wet warehouse. No time to return..... I needed them for the Christmas holiday. In future I will purchase in Store...not online...the $10 saving wasn't worth it!