The delivery process was fabulous, the shoe itself is darling and a quality shoe; however, the size was too small. Yes, I read the feedback here & yes, I looked up the size chart, the actual size chart to this shoe, and I still got it wrong. I decided that ordering online for this product type is disappointing and going local was the way to go. All shoes run different sizes & this particular shoe is really hard. Hard in the opening and at the toe, so it was difficult to feel where my daughter's toes were. I ended up having a local professional look at them. Turns out she needed a size and half bigger. Granted I bought a different brand and all sizes are different. ***The shoes we went with are flexible and I can feel her toes***

Overall I don't discourage the product; however, if you don't understand the size chart and you're unsure go to a local store instead. Save yourself some shipping money & being disappointed :)