I have been purchasing these slippers by UGG through Zappo's for years and never had the problem I am having with these same slippers thru Shoe Buy and Amazon...These are supposed to be a christmas gift for a friend and when it arrived I opened the box and found that the paper was all wrinkled, the card that identifies them as "authentic" Uggs was down in the bottom of the box and the slippers had the insert stays removed and not put back in properly.  It was so obvious it was a return I immediately contacted the company, only to receive an instant reply that said I would be contacted within 72 hours...four days later I sent another e-mail and was sent the same message.  By now it is too late to return these slippers but not too late for them to send another pair in time for Christmas.  I will never recommend this company to anyone.  I finally got a reply today that said my return had been "approved", whatever that means!  What it means to me is I am going to be giving a gift that has already been opened, tried on and returned.  I am very upset!