I ordered this for my husband and it arrived with little chips in the glass. The metal casing also had some scratches. It almost looked like the watch was used, except the band was in pristine condition and looked positively new. I really like this watch, but the chips in the glass disappointed me and made me reconsider if it was really worth it even at such an inexpensive price. I ended up returning it because of the defects and purchased a more expensive silicone watch that has no defects thus far. The watch I received was well packaged, so I do not think it happened during shipping. I really like the overall design and feel of this watch, though. Maybe I'll give it another try down the road! PS - It does tick pretty loud, louder than other watches I've had. I had it all packaged up in the box to go back and I could still hear it ticking from across the (quiet) room.