Although they arrived promptly and in great condition, someone goofed in putting this shoe together. I had no idea there would be this hugely thick insole insert. If taken out, something has to be put in to replace it. If left in, my feet would practically slide right out of the shoes. Very bad shoe design. A shame, because I loved the style. Couldn't keep them they way they were, so had to return them. Won't order this brand of shoe again, too weird.