I returned this bag because I don't like the new Bon Voyage Bagg style nearly as much as the old and also because I thought the quality of the hardware on the bag was a much lower quality.  I probably would've kept the bag if the hardware was as nice as my previous bag.  Instead I returned this and bought the old style on Ebay.  I love those bags and use them everyday.  Previously I carried a large, heavy, leather bag.  Three years ago we moved to a big city where we need to do a lot of walking.  So I tried one of these bags.  That was three years ago and I've never looked back.  My shoulders and back don't hurt anymore.  This bag is very easy to get on and off, find things inside, get to my keys, a pen, etc.  No more fumbling at the cash register to find my cards either.  Love em!  (Hope they also start making the old style or put nicer hardware on the bags again.)