Cute shoe, inside is fuzzy and comfortable, but sizing is a bit off. I wear a 10m and ordered an 11. It fit fine in length but the heel did not provide any support and is rather flimsy. I usually wear Fivefingers or Vivobarefoot, so the built up heel really threw off my natural gait and I did not like the feel of this compared to my zero drop shoes. The laces are functional and can be tightened, but again seemed a bit flimsy. Amazon processed my return immediately and continues to be number one in customer service for me!