I loved the idea of the two wrist bands that can be swapped out. It should result in two cute but completely different looks. In reality, it has cost me money and lots of extra time and hassle because one side of the watch doesn't fit the tool provided to switch the wrist bands. One side, the mechanism released perfectly and it was easy to switch the band, the other side truly is dysfunctional. I contacted the Kenneth Cole help site and the technician said he would get back to me...and never did, of course. I'd already paid to have links removed and just took it back to a jeweler to have them fix the band. So now I have a watch with just one type of wristband, and it's cost much more than I'd planned.