I buy Rockport shoes almost exclusively because they are comfortable and durable.  This shoe looked good and was well priced but I had to return it because the size seemed wrong. It was narrower than their usual wide shoe and it was tight across the instep.  Also, the rise at the heel seemed low.  It just didn't seem to cradle my feet like Rockports usually do.  The shipping was very quick and the packaging was good. No problems with fulfillment and return. I continue to be a loyal customer.