I have purchased three of these from Amazon over several years.  The first two lasted about two years each until the surface showed wear and the straps started coming unstitched.  I thought this was acceptable considering the low price and the similar value from like items purchased at flea markets for similar prices.  However, THIS ONE DID NOT LAST PAST ONE MONTH! I started using this on December 8th.  On January 8th, I discoverd that the zipper pull on the large top opening had disappeared. The only way I could open the pocket was to pull the zipper apart from the bottom at the spot where the pull should have been.  I had to do this because our airline boarding passes were in that pocket!  Upon further investigation, I found that The stitching above the cell phone pocket (which I had never used) had come undone.  This stitching held the zipper closed and prevented the zipper pull from sliding too far down.  So the zipper pull came all the way off the zipper making it inoperable.  Obviously this manufacturer has some quality issues now that they did not have two years ago. I note that 29 other reviewers had this same issue.  Has the manufacturer addressed it?  I will contact the manufacturer and see what they tell me.  As some other reviewers stated, considering the cost to have it repaired or to send it back, it will probably just be thrown away.  Guess I will start shopping again.