i am a loyal customer of amazon, their return policies are awesome.  i bought these very expensive leather shoes for work.  after 4 short months, the left heel completely blew out.  i have never witnessed such a thing.  it was like the internal walls of the heel just blew out and the heel was gone and the shoe was dragging on the ground.  i tried to return, but had to go through the hassle of a "lab review" to see if they were truly defective.  sad.  i will never buy eastlands again or go through this vendor.