I received the item as stated, but when I received it, the item was damaged.  It was cosmetically flawed.  I contacted Amazon, which in turn contacted the seller.  Shortly thereafter, I received cofirmation emails from Amazon and an email from the seller.  I had to take a picture of the damaged item and submit it to the seller.  The seller provided me with several options. The seller's customer service department was great!!  All correspondence was handled via email and they were prompt and efficient in handling my concerns.  Amazon was also great in getting my issue initiated.  By the way, the "Watch Box" is an excellent item.  I would highy recommend purchasing this item for yourself or for a gift to a watch enthusiast.  Thanks again to everyone for their assistance!!