My first order was supposed to be an 11W.  To my surprise, the boots were mismatched. 11M & 11W.  Amazon sent my replacement pair which was an 11W BUT my big toe was clearly buldging on the side and had to return those as well. While waiting for my replacement pair the boots went down $12.  I called for an adjustment because I hadn't received my replacement pair and was given a full refund!  So I had to call and speak to a very nice rep that straighten everything out.  This time I ordered a 12W.  The 12W fits a little better but still snug.  I'm convinced they're just cut small.  Oh, they were reduced again by another $11. I love the pointy style of this boot. It makes it look more dressy. The round toes look more matronly and casual.  I also had to add a small arch insert. The arch support is minimal.