There is no other way to describe this transaction but a mess and a financial loss from the get-go.  First the product must be faulty because there is no way this is close to proper sizing.  Were they seconds?  My sister once worked in a hosiery mill that made socks and this would never pass muster.  We ordered a large for my husband, who wears a size 9 shoe.  I tried these socks on and I wear a size 6 shoe, and they fit me.  They do NOT fit my husband.  So I tried to return (we bought 4 packages). The auto-return wouldn't work and it told me to call Customer Service.  I spoke to someone in, it appears, the Philippines. I was on the phone a total of 41 minutes!  They said they'd issue a label, and that I have to take to UPS and then should get a refund in 2 - 3 weeks.  Really?  That long?

They refused to issue a pickup without charging me.  Now, it appears that in addition to wasting way over an hour of my billable hours (by the time I print, label, package) I have to waste another hour of my billable time to take to the UPS location that is a long ways from us.

I cannot recommend the product, nor the vendor if this is the way they handle the return of a product that is clearly faulty.