I bought this bag online without seeing what it really was all about.  I ended up giving it a shot and after a couple of weeks this is what I've found:

Pros:
-Stylish
-Lightweight
-Functional
-Heavy Hardware
-Removable Cross-body Strap
-Outside Pockets - Great for cell, keys, badge, quick access items, one pocket allows to be used over luggage handles and is great for mail/paper
-Inside hooks for keys or whatever
-Comes with a wristlet
-Inside Organizer pockets for pen/chapstick, cards, etc.
-Padded iPad/eReader pocket

Cons:
-Hard to get in and out of from top.  Seems to taper in a bit so reaching "down in" and looking for things is a little frustrating.  I've learned over the years to put most of my 'things' in zippered pouches so this helps.
-Shoulder straps feel a little short for a bag of this size. If the drop were just a little longer I think it would help when wearing a big jacket.  The straps do fall off of your shoulder unless you do that shoulder hunch thing.  Maybe if they were leather or rubbery?

I use this bag daily as I take public transportation to and from work.  I have even put my laptop in this, lenghtwise, but would not recommend this bag solely for that purpose as you will be competing for space with your other items but it will fit if you need it to.  I like the little padded pocket for my Kindle, although with my case, I'm not sure I even really needed the padding.  I never did before, but it's there if you want that extra piece of mind.

Just really wish it were a little easier to get in and out of.  So mostly what I do is put all the crap I don't access daily (umbrella, zippered pouches that carry feminine products, makeup, etc) on the bottom and my wallet on top.  I use the outside pocket for my phone, keys, earbud and badge for work.

:)

Hope this review helped.

UPDATE AFTER 3 FULL MONTHS OF USE

I like this bag when nothing is in it. When I have things in it. Not so much.  I thought I could deal with the reaching in but I just can't.  The zipper is rough and scratches my arms when reaching in beacuse the top opening part is narrow.  Not good for an every day bag.  I need a tote.

This is totally my opinion of course.

Style/look is cute... functionality questionable.

And because it's so narrow, the little ipad/ereader pocket gets in the way too when I reach in.

OH well. Live and learn.

:)