Looks better in picture. I had no shipping problems, recieved them on time and packaged neatly. These boots were comfortable when I tried them on and were true to size. You can't tell by the picture but there is quite a bit of bulging (wrinkled up) in the lower front of the boots that just stuck out to much and made the boot look kind of cheap (at least to me). I was really looking for a more sleek boot that I can wear casually and one that I can dress up. For me, this boot is just for casual wear. It's a nice boot if casual is what your looking for and comfort is more important then appearance. I'm going for both and this one just didn't cut it for me and the reason why I returned it.