I bought the size 10 first and loved the shoe but it was too big. I returned it (very easy process) and got a 9.5 size which I thought would be perfect. They were too wide but I didn't realize till I wore them to work one day, so I bought some inserts to tighten the shoe but that didn't work either, so now they are in my closet with no hope to wear again. Very disappointed, it needed a 9.5 and a narrow width. Sad face for me.