I have ordered this shoe twice (once through the company website, once through amazon) and both times they came to me with damage to the strap and scuff marks. Who ever is packaging this shoe gives no regard to them. Then I had a thought...if these shoes can't make it through shipping and packaging without significant wear and tear, then how are they going to make it in real life? Fortunately, this company had an excellent return policy, but it was REALLY DISAPPOINTING to see these nice shoes with all that damage. Twice. Shame.