These boots are just plain cute. I really like them, and I'm glad I got them. I deeply appreciate other reviewers recommendation to get a larger size. I wear a 39 in Trippen and Birkenstock, and 39.5 in Keen (which runs about 1/2 size small) and I bought a size 40, as suggested, and they fit. Had I gotten my usual size, I would have had to exchange them. They are soft and in that way are comfy - however, there is no arch support at all. If I didn't have other insoles, with support built in, to use, I would not be able to wear them. Once I switched out the insole, they were fine. I don't know if Northern European feet are just flatter than U.S. feet - but I have had to replace the insoles on all the German shoes I've gotten - and Born are so flat that there is no way to even get my feet inside them. However, I am now secure and happy in my cute new boots.