Complaint 1 star  -  The boots arrived one size larger than ordered.  There was a small amount of debris stuck on both soles and the Dr Martens label was partially erased in the insole of one boot.  I attempted for a refund but the process allowed for only exchanges.

Amazon service 5 stars  -  Fortunately after writing directly to Customer Service, a refund was initiated almost immediately

Dr Martens 5 stars  -  This would have been an excellent purchase otherwise. The leather on color Mirage apperared extremely comfortable, would have fit true to size and the style is fabulous.