DEspite the fact that I was given the incorrect size, I am giving this produt and the ordering process a 4 star review because Luis in customer service was extremely helpful.  I spoke to him and not only is he mailing me the correct size next day, but I am also being sent a return lable so tha I can mail the incorrect size back.  The whole process was so simple and he was very helpful and kind! So mostly 5 stars for Amazon's customer service.

As for the shoe:
They look fantastic! I can't wait for my daughter to use them on our upcoming vacation.  Keen shoes have excellent reviews!  I can't wait to write one of my own once she uses hers!