i too bought these and thought oooo these will b so comfy and warm well they were warm but comfy not likely. I too like another customer found that the foot bed wore out and now I just walk on a hard plastic footbed.. It looks gross and is truly not what I paid for... I am just not sure how you can charge over 100 dollars for this product and this is what happens. I highly doubt they are counterfeit as I purchased them from nordstrom.. I also have some very wonderful looking Ugg boots but as luck would have it they kill my feel after a short period of time which leads me to think that there is not arch support which amazes me that a shoe that you pay 300 dollars for would not go the extra yard like say dansko and birkenstock to also want your foot to be happy anyways thought that you should know. thanks