After just 3 months, the laces on my Geomorph Blaze Mid Waterproof boots broke. I was disappointed, but thought Merrell was a solid brand that would immediately offer me expected after-sales support. But no,no,no. I was told: "Currently we do not have replacement laces for this style (boot). Please visit laces.comm and pick out a similar pair (of laces), and we'll reimburse you."  What in the world?

And Merrell's world class after-sales support solution is for me to contact Fast Freddies Lace Express.com, pick out a "similar" pair,  and save my receipt??? For boots that are just 3 months old, I want a replacement pair of OEM Merrell boot laces. How can Merrell not have replacement boot laces for their Geomorph Blaze Mid Waterproof boots?  This shows a total lack of dedication on Merrell's part to providing acceptable levels of after-sales support to its valued customers. Boot laces are a wear item. Merrell should inherently offer shoes laces for all of its boots from the moment the boots are market launched.

Given that Merrell is currently producing these boots, and their bill of materials includes boot laces, that inherently means that Merrell DOES have the original boot laces available to meet its customer's replacement needs. Asking a customer to search out replacement boot laces at a non-Merrell entity (like Shoe Laces Express) is a hardly a professional way for Merrell to conduct business.

UPDATE: Merrell initially didn't handle the lace problem well. Laces should last longer than a few months, and manufacturers should offer replacement laces when boots are sold with non-standard type laces. But in the end, I was able to connect with a terrific individual in customer service.

For a warm, waterproof and comfortable winter boot at a reasonable price, you won't find anything better at this price point.