I recieved the product in a timely manner.  It was orginally in good condition.  However, after wearing for a week the stitching loosened at the back of the boot and resulted in a rip over the back heal.  I contacted Amazon immediately was sent the information (and shipping label) for its return.  I returned promptly, and far within the window for returns, and waited 30 days.  I however did not hear back from the distributer - Deckers Outdoor Corp - either via mail or email.

Unfortunately, I purchased the boots at Christmas for my son.  We returned them on January 13th and the season winter season is now nearly over and will miss out on warm boots for this year.  Given his 12 and growing fast,  he won't fit into them next year either.  A waste of alot of money -

John