I received this watch last year as a Christmas gift. It is not even a year old yet and 2 of the crystals have fallen out. The crystals at the 10 and 25 mark. Unfortunately Amazon won't do anything about it and are referring us to Michael Kors. The Michael Kors website says the "crystals" are not warrantied. What a bummer! I love this watch, but am not happy that at not even a year old, and $200+ it's already broken. Make sure you read what's covered under warranty!