The first pair of these I ordered had to be returned because they cut between my first and second toes.
I know Fitflops don't do this because I have 2 other pairs;  therefore I returned these knowing
they were defetive.  Amazon sent me a new pair overnight.  They were just fine.
  They had the same soft, buttery feeling as my other Fitflops and I love them.
Thank you Amazon for ccorrecting the problem so quickly and efficiently. for anyone reading this
Fitflops run large.  I wear a size 10 shoe and always order a size 9 in Fitflops.