I have no issue with retailer of this product.  The boot got here on time and was well packaged.  However, I've been wearing the boot for almost a month now and they still haven't broken in.  The collar or part of the shoe going around the ankle is still so stiff that it rubs blisters above my heal.  The boot fits a little loose so the leather and lacing loops still makes noises when I walk. Aside from this they apear to be very durable, they are light in weight and look really nice.  I won't say they are a Bad Boot but I will not buy them again.