This piece of jewelry is well made. Mine is perfect. I figured out that  you must use the GIFT option to give them the name you want. After that, it was a piece of cake. I was surprised that it came so quickly. Shiny name, thin square link chain that can be ordered in 4+ different lengths. And I'm ordering another as the perfect gift for someone who can buy anything, but probably doesn't have one of these. I'm also thinking that I'll get one in a shorter chain and maybe different lettering.