These boots arrived looking just like the picture, so I was really pleased. The grey is a nice medium - just as described. The quality is fine for the cost. Those requiring a really sturdy boot should invest more money and get another brand. They fit well - but ideally I'd like a little more room in the toe. They are perfect for casual wear.

To make up for lack of arch support, I use either Super Feet insoles (I got them at REI and they are fabulous; just the right amount of support without taking too much room in the shoe) - or I use Dr. Scholl's inserts that you can get at CVS or another drug store. This is the type that is custom designed using the machine in the store. Not all store carry them, so check first. For the money, these boots are really great.