I love Birkenstock sandals, but Amazon keeps sending me the soft footbed instead of the original footbed sandal.  There is a big difference between the two and I don't get the support I need with the soft footbed.  This has happened three times. It says that it is a soft footbed on the box and on the sandal but it is written in German on the box and I think the shipping clerks can't read the German, and don't realize that they are shipping me the soft footbed.  Very frustrating.  I had to ship back to Amazon four times.  I've given up.