These shoes were almost a week in transit before being delivered.  They are exactly as pictured.  Unfortunately, they are not a good fit.  I actually ordered 1/2 size larger than I usually wear and they were still uncomfortably short in length.  It was disappointing to read the return instructions.  Had I known that, in order to return the purchase, I would first have to "write" to the company for the okay to return or they would refuse the return.  Upon getting their instructions, the cost of the return would be solely my responsibility.  I sent them an e-mail immediately after finding the shoes did not fit comfortably, giving them all the information requested.  That was 3 days ago and I still have not heard from them.  There is no phone number included in the packaging.  I have knee surgery approaching in the near future and wanted to have these shoes before then.  The way things are progressing that does not seem possible.  Their customer service leaves much to be desired.  I have never before had this type of problem in my many years of orders with Amazon.