You can read the other reviews - I disagree with the lower ratings - why throw something under the bus because you didn't get your size or something?  I did have a problem with my order.  The first pair they shipped were worn before and the insoles were missing.  Amazon quickly replaced them but now I have the hassle of sending them back, and fear they will just ship them back out again to someone else.  The shoes are great and comfortable, and I have owned Hi-Tec's before and expect these to last a decent amount of time (for the price).