The bag came just as described, new with tags. It's spacious and attractive. I ended up getting a new bag from Walmart the same week, so haven't used it except briefly. A keyboard, books, and jacket fit in comfortably. My only suggestion would be more internal pockets for small item storage, but the bag is great, and perfect if you're the type of person (like me) who wants somewhat of a blank canvas to personalize. Otherwise, it looks professional and nice as is.