These shoes arrived with some scratches on it but the seller was very understanding and offered a discount if I wanted to keep it (as they didn't have another one of the same size to offer an exchange).  Really good seller, very customer-oriented.  The colour is beautiful and the shoe design is beautiful.  The only other drawback is that the zipper head gets a little stuck in a twisted position, so you have to be very gentle with it and coax it a little.  But it works well.  You just have to be gentle with it.  Otherwise, great purchase from a great seller.