I ordered a number of boots over the past few week trying to "retire" my Uggs. There were a number of issues between not fitting and arriving filthy. I did some background on Sketcher's and ordered. Because of my recent past ordering history I ordered a size up (I take a 9, ordered 9.5). Nicely priced, came in two days, very soft, fit perfect. They are, however, slightly dirty, but this may be from people handling (I am  PRINCESS).