I read, researched, and very carefully chose this suitcase, and I'm SO GLAD I did!!  I had an expensive set of Samsonite luggage that drove me crazy with little issues.  Used it for 10 years and FINALLY bought the new Eagle Creek suitcase this year because I had big trips planned.  And I LOVE this suitcase (and it's matching 28inch suitcase).  It's the perfect size for a carry-on and I've used it many times now without the airlines saying anything about it's size.  During all of my comparison shopping, this was one of the biggest "carry-ons" I saw.  I love the two outer pockets...very convenient to stash snacks, boarding passes, etc for easy access on the go.  I love the retractable ID tag...no worries about it getting lost or ripped off in transit.  I like the two inner pockets to stash little things like hair bands, Q-tips, etc.  I would agree with another reviewer who said that the inner pocket zipper would be more convenient if it went down the side instead of across the top, but it's not enough of an issue to subtract a star from the rating.  The handle goes up and down easily and smoothly.  It seems very sturdy when standing upright and the only time it tipped over was in 45+mph wind gusts, so that's understandable!  And lastly, this is a little detail, but I like the blue piping detail that goes down the back of the suitcase...makes it easy to identify on the luggage carousel from all the other black suitcases.  Wonderful suitcase, would highly recommend!!