If I got this shoe in the right size, i might write a different review.  But my normal Clarks 8.5 W was way too big and gaped at the sides.  The shoes flopped off my feet.  I tried putting a dr scholl cushion insole, but it didn't take up enough slack.  For a flat, they did have a slight bit of cushioning, but not enough.  i would still have to supplement it with slip-in insole.  VERY cute though, but because of the bad fit, I had to return them.  I didn't want to take a chance and have to order another 2 pairs to try and figure out what size was going to work...8.5 M?  8 M/W. Grateful Amazon now has free returns on their shoes.  Much appreciated.