I like this watch.  I am an older guy, so I was looking for a big, easy to read at a glance watch, and that's what this one does.  I gave it 4 stars instead of 5 because the keepers on the strap have an annoying tendency to move and release the end of the strap.  Perhaps that will go away after the strap has been in use for a while.

UPDATE: After living with the terrible strap on this thing for over a year, I finally found it on my wrist with the buckle missing, and then it fell off.

I contacted Citizen Support.  They said:

1) The band is not covered by the five year warranty
2) They don't sell the replacement buckle
3) They do sell the original terrible band, but it's $45, and guess what?  They don't have any.
4) They recommended I buy another band they offer, for $160 plus tax and shipping and handling

I've dropped my rating to 1.  I will never ever buy another Citizen product again.  Their products are OK, but their support is abysmal.  Buyer beware!