My family has worn Crocs for years and loves them! My husband has worn out his old pair, so we ordered a new pair in exactly the same size. But the ones that came in were a full one inch shorter than his old ones even though they are labelled exactly the same size. Obviously they've changed their outsourcing and a mens 10 in Mexico differs from a men's 10 in China and a men's 10 in Canada or USA.