Well, these weren't everything I'd hoped they would be. I've been searching for the perfect black flats for work. I've tried several brands lately. I have other nine west shoes so I figured I'd give these a shot. Things I like: very comfortable inner & outer sole. Much more cushion than any of the other shoes I've purchased recently. They also look very nice quality, like they'll last. What I don't like: at first I thought, wow, these are comfy, no break in period like most shoes...I was WRONG! by the end of the day I was in PAIN & had little cuts on the back of my heels that took a week or so to heal. Since then I've basically broke them in although they still hurt a little on my heels at the end of the day. Other than that however, the shoe is comfy. These shoes seem pretty narrow, luckily I have very narrow feet, but those with wider feet may want to pass on these. Im glad I purchased these shoes even though they aren't the "perfect" pair. Hopefully in time they will be.