My necklace arrived on time and when I opened the box, the presintation was wonderful. A box in a box in a jewelry storage envelope along with a hand written "Thank You" on the outer box. There was also a business card with another hand written "Thank You" on it in case I need to contact the seller. There was also a card with a promotional code offering 10% off of any order, unlimited usage for one year. Did I mention that the necklace was more beautiful in person. The picture does not do it justice. I already have my eye on two other pieces that I will be ordering very soon.