This shoe arrived, and looked fine, but unfortunately it runs large, even compared to other Anne Klein shoes I have purchased in the past.  I am normally between a 9 and 9.5, but these were just too big in a 9.5--I can't even walk in them because my heel comes out of the shoe with every step.  I have ordered from other online shoe retailers in the past, like endless (before it was part of Amazon) and Zappos which had 365 day return policies, and I find the 30 day returns through Amazon to be insufficient for things like shoes which are hard to size right and buy online in general. I actually ordered these shoes through Endless.com in early September 2012, and did not have any reason to know that they had changed their previously good return policy, but when I called Endless' customer service they said they would not do anything to waive the punitive restocking fee for these brand new shoes in original, unworn condition. I am a loyal Amazon customer, but I am very disappointed in this experience, and from now on I will limit my online shoe purchases to other retailers like Zappos which still have a good return policy to ensure customer satisfaction with shoe purchases.