I ordered the watch. It came on time. It was packaged beautifully. The watch is very cute. However, the band is way to big and I have an average size wrist. I need to remove two links. There are no directions how to remove the links. I wrote to the company and have not received an answer. Then a month later it stopped keeping time. I played with it and it started working again. Then the next month it stopped and did not stop again. So, my 28 dollar watch became almost a 50 dollar watch with 11 dollars to shorten the strap and then another 12 to get a new batter on a two month old watch. Are these watches so old the batteries are dying when we get them? You really should put new batteries in or include another battery. Really bummed!