Overall I have been pleased with my order. I wear a size 13 tennis shoe and typically wear a size smaller boot. I bought the boots after reading reviews on how comfortable they are. They work well for work and leisure. The only complaint I have is that one boot arrived with a noticeably rougher suede finish than the other. I thought the rougher finish would smooth some with wear but it did not. In hindsight, I would have returned the boots for a different pair that matched better. Otherwise, no complaints. They have been very durable thus far.