I loved this bag as soon as I got it. It's the perfect size, has more than enough pockets for all my stuff and has both a shoulder and cross-body strap; everything I was looking for. Then suddenly after three months the metal clip for the cross-body strap just snapped in half; totally unfixable. The worst part is that the return policy says that I can only get a partial refund if I return it. I can still use the purse with the shoulder strap but it now lacks the versatility that I need in a purse. Based on the other reviews telling basically the same story, I recommend not getting this one unless you don't care about the cross-body strap.