I bought this luggage based on good reviews for a 3-week trip to Europe. Unfortunately, on the second day the zipper pull broke and made this pretty impossible to open. I then had to spend the next 3 weeks struggling to open the suitcase.

I contacted Amazon and was told the return period was over, however they were willing to send a return label and refund my money. This is actually what I would expect so I am happy to report it as my experience. My one complaint, though, is that I don't have a box large enough for the return and Amazon wasn't able to help with this. Moral is not to order luggage or large items off Amazon, or have a large enough space to hang on to boxes (which I don't in my Chicago apt).