This bag was a gift for my 12yr old stepdaughter.  She loved the bag.  Bought it right after Christmas and the bag seemed perfect, but today I notice the bag has rips at the shoulder straps at the top and bottom.  Nothing like buying a booking and having it fall apart in 2 months.  Next purchase will be a Jansport as they have much better quality control.  No wonder they only have a 10 day return window.