I ordered these shoes in the black and loved them.  However, there was a large smudge on the side of one shoe.  I tried to reorder but my size was not available.  I returned the shoes and received a refund for the shoes but not a refund for the the postage and handling for returning them. Since they were defective, I thought I should be compensated for the postage also.  I emailed the company and they said the shoes were sent to a warehouse and they could not refund the postage.  I was not happy with this response; actually, it made no sense to me, so they will just ship them out again to another customer. They just lost me as a future customer and received a negative review over $7.00.