Maybe it differs from shoe to shoe, because I have no idea what the negative reviewers are talking about. The ones I ordered came in perfect condition (exactly as pictured), no odd fitting issues either. I usually wear a 7.5 or 8 and they fit perfectly in a 7.5. They are fairly comfortable too. Madden shoes just fit my feet really well, I think. I don't normally walk well in platform heels and walk just fine in these. I have no complaints about these booties. I love them, obviously I love the way they look since I ordered them, but the fit and feel of them is great (for me) too.