I've read about this shoe for several months during my search for a comfortable work/dress shoe with a heel. The price put me off but I finally broke down.  It's a really good looking shoe and well made and even though the insole is not padded, it's well constructed (though a little stiff overall) with moderate arch support. The heel isn't high, but I felt quite a bit of pressure in the ball of the foot area.  I added various pads/inserts (plenty of room since the 10W was a little too wide) but none helped. So I returned them/back to my search for a comfy shoe.