I have no complains yet of this backpack, but I've only been using it for one semester, It's extremely tall and good for stacking stuff on top of each other so I can pack everything I need for the entire week (pretty much), and then leave my room knowing that I'm ready for anything. I love the deep pockets on the side. Only 4 stars because the shoulder straps loosen sometimes and it can get annoying when it pulls heavily on one shoulder (I ride my bike everywhere so adjusting it on the go is annoying and dealing with it is uncomfortable).