Into my second day with these boots, and I'm impressed. I tend to like high-cut styles because they seem to offer more ankle support; such is true with these shoes. They run true to size, both length and width. They are comfy, but have minimally adequate arch support. I was curious about the side zipper and I'd still like the boots without it. It's an interesting feature. I still have to tighten or loosen the laces, so I'm not sure where that will go. Maybe at the airport, take less time or something? Anyway, these are keepers. They're stylish, edgy, well made, and I like them! The insole does not lift out, but there's room to add on top. And, the sole is very well graded so it will be safe on ice. Yep! Put these in your cart, ladies!