True story: A few weeks ago I ordered the Converse Chuck Taylor All Star Hi Tops from shoes on the way in unbleached white. I paid for the order and unfortunately there was a mistake and they did not have that item in stock. To make up for the mistake they offered to refund my money completely AND they gave me a free pair of Hi-tops in a different color 100% free!!! Now that's customer service.
New shoes arrived promptly and look just as great as the other Converse I own