This was our second time ordering the same bracelet as the first was lost in the house somewhere. When he was 5 months old First time we ordered (5 STARS) it I loved the bracelet the engraving we had done was perfect and they put exactly what we wanted on it. Also fast delivery and the bracelet looked great months and months later. But the second bracelet dulled really quickly..i plan to use silver cleaner when he lets me take it off..lol! and what i requested to be on the back was not there. But shipping was fast again. But all in all its a nice bracelet and our son likes it he never tries to take it off or bites it. So as long as he is happy with it  im happy!