I purchased a pair of these boots for my girlfriend and, when she tried them on, the left boot wouldn't zip up but about half-way. The problem, as it turned out, is that the left boot was made much narrower than the right one! (Her legs match up, so it has to be the boot!) One would expect the boots to MATCH each other...but, they don't! I returned them for a refund with no problem. I'm pondering whether I want to order another pair in the hopes that BOTH boots will be made the same. She loves the color and styling, but can't wear them if they're of two different sizes!