I love UGGs and have always been impressed by there comfort and quality but this pair let me down.  Bought these as a Christmas gift for my daughter.  She was thrilled to have her own pair and I was happy not having to share my own boots.  The reason Im giving these 2 stars out of 5 is that my daughter has worn these 6 times and the stitching across the arch and on the side of the right boot has come undone. Would have loved to have made an exchange, however since this was an order fulfilled by Amazon I am not able to do so.  Ill wait for the refund and purchase another pair.  Hoping to give the new pair a 5 star rating.