This machine takes some getting used to, however there are many, many videos on setting it up, loading it, and knitting with it.  It can truly knit a sweater in an afternoon if you take your time and use the machine as you are instructed.  If you get in a hurry it isn't going to work for you.  Slow down, view the DVD that comes with it, and try again.  It is well worth the extra time and effort.  The machine, if used correctly, works just fine.