RE: fit, my feet require an extra-wide width in the toe box and a regular width in the heel. Sadly, this Naturalizer "Driven" Mary Jane pump failed to be wide enough in the toe box and the heel was too wide, so that it slipped off with each step.

RE: style, I wasn't wild about the patent leather accents; however, the shoe was attractive and office-wear worthy.

RE: ease of return, this shoe was sold by NOVUS (http://www.amazon.com/gp/aag/details/ref=aag_m_ss?ie=UTF8&asin=&isAmazonFulfilled=&isCBA=&marketplaceID=ATVPDKIKX0DER&seller=A3PZ1JN1K5V52H#aag_legalInfo), who, upon my and Amazon's request for return has instituted an out-of-office auto-reply message. Thus far NOVUS does not meet the level of ease of return expected from Amazon purchases; however, I will update should NOVUS complete the return in an easy and timely fashion.