The spirit hood (correct term for this kind of hat) came right away, about a two days wait! It's more fuzzy than the one pictured, kind of to a point where it looked a little wild, and less tame but whatever. I like it a lot. It's warm, and it keeps me warm in the frequent snow storms that my state has, the mitts fit my hands well and the hood fit on my head well too. The length of the arms is very good, so don't worry about them being short. This product definitely deserves the five stars.