I LOVE THIS BOOTS UNFORTUNATELY AFTER WEARING ABOUT 10 TIMES BOTH HEALS BEGAN TO SQUEAK, CONTACTED THE SELLER AND THEY DIRECTED ME TO CLARKS, THEY HAVE BEEN VERY HELPFUL AS THEY SENT ME A RETURN LABEL AND I AM NOW WAITING FOR A REPAIR OR REPLACEMENT, I AM NOT A HUGE PERSON SO IT WAS NOT TOO MUCH WEIGHT FOR THE POOR SHOES, I HATED TO RETURN THEM AS THEY WERE VERY COMFORTABLE. HOPE TO GET THE REPLACEMENT SOON.