I ordered these boots for my daughter as they were exactly the boots she has been looking for, fully lined, low heel, and comfortable.  In the reviews several people recommended ordering a half-size larger as the boots were snug fitting.  So I ordered her a sz 8 instead of her normal size 7 1/2.  She tried them on as soon as they arrived and was disappointed that they were too large so we returned them for her regular sz 7 1/2.  What a disappointment when that size also proved much too large (she could pull her foot out of the boot without unzipping.)  I had to return those boots, also, but no longer had the option of replacing them with free shipping.  It's still up-in-the-air whether we will now order a sz 7.