I absolutely loved these shoes from the start. They are beautiful and so unique. I got numerous compliments about them. Unfortunately (just as someone else stated), they must have a design flaw in the heel, since one heel cracked lengthwise down the entire heel and fell right into the sole of the shoe. This was only after wearing them about 10-15 days. In fact, that right heel already felt unsupported from the start. Since another person had this happen to both heels, I really think it is a problem with design. I was sad to have to return these! As with most of Spring Steps shoes, these were very comfortable. I am glad that I now read to see if anyone else had the same problem. I was going to re-order, since I thought it was a fluke. Definitely not re-ordering now...