I ordered this mask as a work project with a deadline.  I don't want to go into the details of my job but this company cost me half of my income for the month and about $600 out of each of my team member's pocket.  I ordered the mask and the package got to me with one day left in my project, however when I opened the box, my mask wasn't in there, instead there was a crappy looking Iron Man mask that I could have gotten at Walmart for 10 bucks.  I emailed the company exactly what I was requesting which was a full refund prior to shipping the mask back as I have been burned by companies like this before.  My initial (extremely cordial and professional) email was met immediately with hostilty and rude attitude from about 3 different people. The company would only provide me with the shipping label which I printed and sent them a copy of the receipt from the post office showing it was shipped and to what address, along with a diplomatic email apoligizing for any hostilities from both sides and politely asking for my refund since proof of shipping had been supplied, and never heard back from the company.  These people cost me and my team over $4,000 due to their shipping error and had no remorse or any willingness to be polite or cordial about any of our interactions so I filed a complaint with Amazon and their local Better Business Bureau.  I had to file another complaint with Amazon just to get my refund as the company (as shaddy as they had been) refused to reply to several emails regarding my refund.  Crap service buyer beware.