1st: of all i must say that after five years of ordering from amazon, i have never had a BAD experience with them and truthfully i must say that Amazon really can't be faulted for this Horrible event...besides being associated with a shoe company like zooshoo. I could proably overlook the fact that the material is very very very filmsy, but i can't overlook the fact that I ORDERED a size 8.5 because the 8's were sold out, what I got was a size 6 and OMG you have to jump thru hoops too return. "NOT COOL at all"