Very cute shoe.  It just doesn't feel true to a Clarks shoe.  A very stiff shoe with no support especially in the arch.  The foot bed is extremely narrow.  It fits very true to size yet the back slips off a bit when walking.  I can feel the pressure of the heel in my foot too.  I've only tried them walking around the house.  Jury is out for judging on a long walk.  I've decided to keep them even if I only get to use them for a dressier summer occasion.  But if that turns out to be the only times I get to wear them then the shoe is not worth the price.