Gave this as a Christmas gift to college son, who's preparing for a semester abroad. In the coming weeks I'll update this review, so you can read about how well this luggage works. So far it exceeds expectations. Appears to be the best possible choice for a versatile affordable backpack/carry-on bag that will hopefully last beyond this study-abroad adventure. Easily converts from backpack (with comfortable, efficient straps) to conventional and expandable carry-on. The bag itself is well constructed and light weight. ' Good quality fabric (inside and out), stitching, zippers, etc. Compartments seem functional.
In contrast, competitors' bags look and are cheap, e.g. tacky logos, sticking zippers, uncomfortable straps and frames. Competitors' luggage usually has a ridiculous number of little exterior compartments and zippers, making you vulnerable to: Forgetting what's stowed in each little pocket (e.g., having to stow toothbrush in one and toothpaste in another pocket), pickpockets, and malfunctioning zippers that snag on everything. Further, other bags are often in camo or light fabric that shows dirt. Not an issue with this bag.
Now if I could only persuade Mr. Steves to carry an affordable travel wristwatch with a compass, pedometer, and thermometer that actually works! Wouldn't that be great; tell him if you think so!