My review probably sounds like a few others.

The bag does not retain a very attractive form unless totally packed in all pockets.

The side zippers open almost all the way to the bottom of the pocket, so many things can fall out unless you are careful.

The picture on Amazon shows a charcoal-grey bag, though like the listing states.. it is black. Solid black.

The shoulder straps are very thin.

I like it well enough, not the best design but its holding up.