I was given a cartouche last year and I loved it.  My niece is always complimenting me on it, so I decided to get her one for Christmas.  Unfortunately something screwed up when I ordered it and there was no place to put her name.  When I received a notice that my item had shipped I contacted the seller and Pam the woman who helped me could not have been nicer!  She told me that used my name, but would immediately send me out another one in my niece's name and that I should keep the other as a gift from them.  The one with my name arrived today and it is just beautiful and exactly what I expected.  I will definitely order again!