Lets start off with what I like.  Great size, perfect for about one weeks worth of clothing unless you need heavy winter clothing.  I love the Sinful red color.  It is about a red wine color.  It has zippers and compartments to spare.  The backing is stiff and it has tie down straps to squeeze the bag without putting too much pressure on the zippers.  The material sheds light rains and it is very light for as big as it is.  It comes with multiple handles for lifting the bag.  It has a strap to add a smaller bag on to it.  It rolls nice.  It comes with a great warranty from Ebags.  It is almost everything I would want in carryon luggage.  Based on that I would easily have given 5 stars.

BUT the reason for such a low rating is the quality control.  The bag comes with two TLS rods that you are supposed to put in yourself inside the front cover panel.  Ebags has a video on how to install it.  The side next to the hinge goes in perfectly with a slight bed that I am sure will straighten out as the material stretches.  The rod goes in about 2 inches into the bottom rod holder.  The side next to the zipper is the problem.  The rod goes into the holder less than one inch.  Taking a toothpick I can see that the holder is the same depth as the other side.  Apparently the holder is made of two parts and they are not joined correctly which leaves a lip inside the holder preventing the rod from going all the way in. I, my wife and my daughter all tried.  Ebags could have prevented this problem by just inserting the rods themselves, then they would have been able to detect the problem and correct it.

Ebags has sent us out a replacement bag but it has the same problem proving it was not a fluke.  The reps are very nice but do not have much knowledge about the product and we couldn't be transferred to someone who actually knows something about the bag.  They are sending us out another one but I do not have much hope.  I know I can always take a drill and correct the hole but for $150 you would think that would not be necessary.  We leave for our cruise in one week, I hope the other bag works or Ebags can  come up with something.

Just to let you know we did not buy this on Amazon.  I was going to, but I got a better price directly from Ebags.  Sometimes they are higher and sometimes lower.

update **********

I received a call from Ebags today offering to do whatever they could to make it right.  They are checking to see if other bags in their shipment have the same problem.  This is impressive for a company.  I did end up drilling out the rod holder, very easy to do.  As I said everything else about the bag is very nice and having a company that cares about customers gets extra points.