This is the third pair of Cole Haan shoes that I have returned for replacement! The other shoes (different styles) both had quality control problems in terms of product defects slipping through the quality control check station at the factory, if indeed there actually exists a Quality Control checkpoint at the factory that makes these shoes for Cole Haan. I love the style of these shoes, but I cannot abide defects in products, especially given the high cost of merchandise these days. Cole Haan is a pricey name brand so they should be a lot more vigilant about products shipped in their name! So what was the problem this time? The inner top aspect of the left shoe was cut too high so that the inner top edge of the shoe rubs the inner aspect of my left ankle so badly that I cannot wear them! I hope the replacements do not have this problem. I'll update this review after I receive and have worn the replacements.

5/14/13 UPDATE:  I received the replacement shoes a few days ago and wore them today. WTH? Although there is no rubbing my ankle as with the previous pair, my feet are swimming in these, and they are supposedly the same size as the previous pair! Back they go!!