Oh, My goodness...after ordering and ordering...returning---I have finally found the perfect fit: In length; in width; in heel height; in soft, real leather and in looks!!! I have a lot of problems with my right foot...bunion surgery, etc.  Clarks Sugar Charm Pump is truly a charm. I couldn't ask for a better shoe. Congratulations to Clarks...and please keep up the excellent work toward creating the "perfect fit."