Like some of the other reviewers, I was more impressed when I actually opened the box and had this hat in-hand and on my head! I agree, the brim is a bit stiff, but I prefer it. It pays to stick with the measurements. I am in-between a Large and XL and opted to choose the larger XL and enjoy the fit. This is a quality hat, which looks and feel phenominal, and the price is right. As per shipping, I am so happy the seller uses an excellent inner packing method as my delivery handler provided a box that was dented on the side and looked as though it may have been tossed (or punted) around a lot in shipping -no fault of the seller. As it is the holiday season, there are more packages being sent, and packages may not get the TLC during this time of year. I expected the worst looking at the outer box but was so releaved the hat was perfectly preseved from top to brim on the inside. Excellent! Shipping was super quick -only 3 business days! You won't regret getting this hat!