A short story about their customer service. My daily wear boot is the Blundstone 500. I wore them everyday in every situation for 4 years! When the leather finally cracked, I started reading reviews and there were a few negative comments. I sent them an email asking about the issues the reviews brought up. One of the North American head guys emailed me back personally and explained they had a bad batch of boots come out and that the problem was solved. He offered me a friends and family discount on my next pair. So, I got a new pair for $50! These guy have their act together... a great product with great customer care. Solid.