I own several pairs of their summer sandals so wanted to buy these to help with my plantar faciitis. Ordered and delivered the first pair as expected, but they sent me the WRONG size so I contacted them (thru Amazon) for replacement.  They told me that I could pay for a new pair or wait until they received the orginals back before shipping the second one.  I totally would have expected this if IT WASN'T THEIR ERROR. I said no,I'd wait.  It took over 3 weeks for the replacement pair to arrive.  Horrible service. Also, the shoes run very large and they don't point that out in the description.  I should return them, but I wore them today so that's out now.