I work retail and have 50 pairs of shoes. These are by far the best shoe i have ever had. They kinda look like a Dansko shoe you would get from another company.
I had purchased those last yr and took them back because they are supposed to help the arch..but killed my feet. I guess too much support in that area. I saw these
at another shoe store and tried them on. They felt incredible. But they didn't have my size.

These shoes are not supposed to grab the heal. They are a Clog with a back attached. When you try them on at a Dansko type store, they are supposed to fit a different way.
They really are a clog and are supposed to be loose in the back. I can tell you this is the best shoe I have found. SO cushie and comfy. I usually wear a 6 1/2 or 7
But I ordered a 6 (thats how they fit..a little different) and they fit great. They are leather. You will not be sorry!!!