I just received these lovely shoes from Amazon & immediately tried them on. Normally I wear a 8 1/2 shoe either in a B width or a wide width, just depending on the shoe. I read how these shoes ran narrow and that you should go up at least a half a size--so I ordered a 9 W. These shoes were too short even though they were larger shoes than I normally wear--they cramped my toes up against the end of the shoe. And talk about narrow, I thought I had made a mistake and ordered the wrong width--but nope, the shoe box that the shoes came in stated that they were 9 W. Thankfully Amazon has the best customer service in the world because they agreed to take the shoes back (free shipping back) and refund me my money. The reason I did not just exchange them is because when I went back and looked to see if they had a bigger size that might fit me, there is now no listing for a Wide--just B(M) and C/D. If a C/D is what they consider wide now, then I am afraid that just getting a bigger size will only take care of the length problem but not the width problem.

I am so disappointed because the shoe really looked nice and I had planned on wearing them Christmas day. So I am returning them. Hope this helps someone, especially people who need a wide width. I gave these shoes 3 stars because of how nice they looked and because Amazon has such good customer service.

Update: 12/26/2012
I made a mistake in the above review when I said that the returns were free--they were not! Just got my notice from Amazon and showed where they charged me $6 to return them. I went back and re-read the product description and then noticed at the top where it said something about returns. When I clicked on that it described what was free returns. It stated that only on products that has in its product description that there is free returns--if not listed as being free returns, then they will charge you to ship back. The only exception I have found for this rule is that if you receive a product that is defective or damaged when you first received it. I have had no problem with returning something defective or damaged--I have always gotten my full refund, including free shipping when this happens.