Overall this is a goos product and the customer service was fantastic when I had an issue with the first item received.  The appearance of the box is great.  The plexiglass window slightly takes away from the look but when comparing the price to other boxes the plexiglass is fine.  One of the winders on the first box received only spun in one direction and made a horrid noise.  However, the customer service department sent me a return label via e-mail the same day I contacted them.  The second box received was perfect.