This is my fourth pair of Toms. I love them for work, simple and comfy. I ordered a size 8 (I normally wear a womens 8.5-9). The sizing was all wrong. I called my local shoe store who informed me that Tom's changed the sizing of their shoes. There is no information regarding this on the website or amazon. When I contact Amazon to explain the situation, I was informed that there was nothing they could do. My only option was so send the shoes back and then place a new order. These were a christmas gift for my friend who now will have nothing to open :( Bad customer service!!!