I bought a pair of these type of shoes brand new in the box on an auction website.  My daughter wore them for less than 2 months and I am having to repair them where the Velcro is attached to the shoe-it is almost completely ripped off the shoes with normal use.  Also, the loop portion of the Velco is extremely frayed.  I contacted the company a week and a half ago and have gotten nothing besides the canned "you have contacted customer service, someone will respond shortly."  Unacceptable in my opinion because these shoes are expensive, especially if purchased in the store.  I do think they are cute otherwise and the rest of the shoes seem to be holding up, but I'm irked that I am having to repair them to make them functional after so little use.