I got the wig right on time, but as soon as I picked up the box and felt how light it was, I got worried. Sure enough, when I opened the box, the wig I received was 50-60 cm long, not 100 cm long, which is the length I need for the cosplay I am doing. The fringe had already been cut too, which again, was not what I needed. However, I asked for a refund and the costumer service was very helpful, and even sent me a gift as compensation for the inconvenience. very kind and helpful even though I still returned the wig.