I live in a very small town and do most of my shopping online. Because of several reviews stating the shoe ran narrow I ordered a 7 EW instead of my usual 7 W. They were much too big, both too long and too wide so I decided to try a 6 1/2 W. Those were too narrow. I then ordered a 7 W thinking maybe that would work.  Unfortunately the first two sizes were sold through Amazon.com LLC for around $40. The 7 W was sold by ShoeMall and cost $80. They were too long and, again not wide enough. I decided to try a 6 1/2 EW (hopefully my last try) and found when I checked the price that it also was $80 from ShoeMall and they only had one pair left.  I was afraid they would be gone by the time they received the other pair back for exchange so I ordered them. When I tried to return the 7 W to ShoeMall I found that even though they advertised free shipping that didn't include the cost of returning the shoes if they didn't fit. When I complained to Amazon I was issued a "one time only" return label and told if the 6 1/2 EW didn't fit I would have to pay the return shipping myself.  They also were too long and too wide, it cost me $8.90 to return them. I should have given up much sooner than I did but really liked the shoe and didn't think it would be that difficult to find a pair that I could wear. I'm still not sure what size that would be, a 6 EW maybe? I'll never know because I finally gave up and ordered a completely different pair NOT from ShoeMall.