My husband only wore these twice and there is already a hole in the suede on the side and he did nothing to cause it. Since he did not wear them immediately and we found this one day after the return allowance and I did not keep the packaging( very small apartment) we are out of luck. These were not cheap shoes and should have not have torn, period.
I had a hard time contacting Amazon and kept going in circles trying to email them. I finally did an online search for a phone number and the customer service rep I talked to was very helpful and allowed me to return the shoes for a refund. Thank you Amazon.