The loop was too small and the pendant was set side-ways; I therefore had to have a professional jeweler replace the loop to hook as it was (a) too small for an average size chain and (b) assembled side-ways where the charm faced side-ways.  I purchased as Christmas presents and was humiliated, but spend over $50 (and that was through a friend who is a jeweler) to have the charms corrected.  They were apparently substandard and should have either been destroyed or re-made.  This is the first time I was have been totally disappointed and felt ripped off by a product.