I ordered these pants for my husband, forgetting that Carhartts run a little long.  As he lives in his Carhartts during our winters here in Michigan, when they arrived (quickly) we needed to return them.  I've never experienced such great service from a vendor!  We received the first pair on a Tuesday, UPS picked them up for return on Wednesday, the second pair was received on Thursday (our debit account credited for 1st pair) - and notified on Friday that the first pair had been returned!

With the economy the way it is - and disappointments abounding all around - what a treat it is to have this experience!