I own a number of Baggallini Bags, and I like the Santiago. But it doesn't merit 5 stars for a few reasons.

The Good:
- Roomy. The bag is a nice size to use either as a large purse or a tote. I love the zippered back pocket, which can either be used for storage or (unzipped) put over the handle of a roller bag (luggage). Nice.
- iPad Pocket. The bag has an interior pocket just for your iPad. Do NOT listen to those who say that it's 'too small' for an iPad. In fact, I have an iPad with a ZAGG Folio case, which is a hard shell folding case with a Bluetooth keyboard. This adds quite a bit of heft to my iPad, but it all fits in the pocket. NICE!
- Standard Compartments. If you have a Baggallini bag, you know about the standard pockets and compartments. It has a large interior zippered pocket, a space for your business cards (or small cell phone), organizers for credit cards/business cards.
- Zippered pouch and leashes. This bag comes with a zippered pouch. The bag also has a couple of leash hooks to hook on the pouch and your keys. Prior versions of the zippered pouch had a clear window pocket on one side. The pouch is now (cheaper) plain. But still nice.

The Okay:
- Handle. I wish they would use leather. Some of the newer bags do. This one does not. Additionally, I would like a longer drop for this bag on the handles. Then, you would not need the shoulder strap. However, the drop for this bag STILL does allow you to carry it as a shoulder bag/tote, but it's a little tight when you have a winter coat on.
- Limited color choices. I wish Baggallini would make more bags in the patterned fabrics. I LOVED the giraffe and zebra prints. Subtle but still interesting. Espresso is nice, but...bring those back!
- Outer pocket. I love putting my cell phone in the outer pocket. It is both zippered and has a latch. I would rather have seen an easier access pocket. BUT it does have a roomy pocket and a smaller cell phone pocket for easier access (all in one).

All in all, this is a very nice, roomy bag. I can tell that it will be one of my favorites Baggallini bags.