Well it looks cheap and it is but it worked great. I only received 3 pins with the unit but that's OK because it worked just fine. I removed links from my wife's Bulova and from my Citizen...no problem. I would definitely recommed this to a friend. I can't believe I got it so cheap and free shipping. I don't know how you do it but I sure like it. Had the unit almost a week sooner than promised I will buy from Hobby Tool Supply without hesitation if I need any of their producs. Thanks.