The jeans are great, but purchasing them from Amazon was not worth the time and money spent.  Yes, Amazon customer service was excellent when I purchased this pair.  Unfortunately, the first pair received had to be returned.  The size was incorrect.  The size on the jeans was incorrect, but the sticker on the clear plastic bag was the size I ordered.

The return was better than expected.  Amazon.com customer service sent the correct size shortly after I notified them of the pending return.

I decided to try purchasing from Amazon, after having a bad experience with 5 pair I purchased from an Amazon.com affiliate (Elite Hero.)  I am not likely to purchase any other clothing at Amazon.com.

The 4 stars are for the jeans, not the experience.