I ordered the Gothic Mini Top Hat with Roses because I have a Steampunk Wedding to attend. I was very happy to order this gothic hat to match my outfit I was planning, however, I was disappointed to find that when my package arrived it was not a hat but instead the orange short hair maids wig from the show American Horror Story. I tried to contact the company to get a return shipping label to be able to send it back at their cost so that I could get a refund, but no one has replied back to me. I waited to post a review in hopes that this company would take care of this matter, but they didn't. Its a very reasonable priced hat, and the shipment arrived in a timely manner but everything else went wrong. I am so unhappy with this purchase. I don't have a hat to wear to the wedding and Im stuck with some ugly orange wig. When you "contact the company" trying to resolve the matter, it says they will be in touch with you in 48 hours. This is the third day and no one has responded back to me. Im out the time and effort to get a product I desired and Im stuck having to pay for something I didn't order, and the company didn't attempt to rectify the matter. I would not order from this company ever again. It doesn't matter if its a ten dollar product or thousand- its the principle. Horrible customer service and I feel a little ripped off. Why should I have to pay for something I didn't order? - Very unhappy.  P.S. If they do contact me in the next 3-5 business days, send me a return shipping pre-paid label, refund my money once the incorrect wig was returned, I would change my mind and think more positively about this company and their products.