this is a super cute shoe and I was really excited to get them. So imagine my disappointment when I tried them on and they were too big. I don't know if there were seconds  meant for the outlets but I own other Keen shoes and the size I ordered is the size I normally wear. So I had to return them and wait for my money back. 2nd bad experience shopping on Amazon in the past month. Problem with returns when you pay cash is no matter how long you've been shopping here... you have to wait. Which is a real pisser considering everyone wants their money, including me. Another trust issue for me to work on. Last month I waited 24 days for a refund. but that's an amazon review and has nothing to do with this shoe. It felt like it would be a comfortable shoe. I wanted a pair of everyday, go to shoes, these would have been them, if they were true to size. But, this did not work out that way for me. love the shoe, hate returns!