I ordered this watch at the same time I ordered the blue LED one. It arrived well packaged and unfortunately did not work when I opened it. I called Amazon customer service (they really are great!) and they immediately sent me another one and return postage for the return. Unfortunately the second one didn't work all that well, but did light up, although some LEDs were missting so it was hard to tell the numbers. Called customer service again, they responded with apologies, and sent me a third one. Well third time is a charm, it works fine and am very pleased. The red LED is easier to see in sunlight, although both watches work better in shade rather then direct sunlight. Would by from this seller again and am VERY IMPRESSED with Amazon's customer service policy and response! RKV