Something is really off here.  First of all, judging from the packaging. these shoes had already been returned to Amazon at least once (paper torn, tags removed, straps unbuckled.) These shoes were NOTHING like the same ones I bought less than a year ago.  The "soft bed sole" is way too soft -- not the usual Birkenstock firm flexibility of the soft bed.  The leather straps are very soft and prone to stretching.  I ordered a narrow as I always do, and the straps would need to have additional holes punched to fit. In addition, the right shoe straps were not the same fit as the left -- would need to be much tighter than the left.  Almost seemed as if each shoe was from two different pairs. Overall, this was not the quality I expect from Birkenstock (or Amazon).  These could be "knockoffs" -- I don't know. I am returning them -- and ordering the right shoe from Zappos for $30.00 more.  It is worth it.