I just ordered my 3d of these belts in tan, I have a brown and black.  They are really well made, quite thick and most durable.  I've spent 3-4 times as much on grossly inferior belts.  I don't know how they do it, but I'm appreciative.  As to customer service, I have found Belts.com to be really great.  All in all, one can't go wrong on this.