The first pair I ordered was a great fit but had a flaw in the material. The returns process is very easy and they shipped me a new pair. My second pair had no flaws in the material but they were the tightest fitting 10 and I was unable to wear them. It seems as though there sizes are irregular otherwise great service and I wished the boot fit,
they are very nice. Sent 2nd pair back have not gotten refund yet. Hopefully this helps.