The product itself is very nice and comfortable. The problem is the Company Timberland. I received a pair of GladStone ESD shoes. The right sole insert was torn about 3 inches from the top, I called Timberland and could not believe the lack of customer support. They 1st wanted me to send the shoes BACK to Timberland at my cost which i certainly refused. I said brand new shoes right out of the box defective is your responsibility on cost not mine. I said why not send me a call tag for the torn insert and sent me a replacement. We can;t do that was the response. What a lie..... The the girl tells me to go to Timberland.com and order a pair at MY expense. I then asked for a supervisor and was told their are none available and the leave my phone number which i refused telling them it is  Saturday and i am NOT sitting around all day waiting for a call that may or may not come.  If you want customer support by buying Timberland shoes, it does NOT exist. I bough my ONLY timberland shoes, and WILL NEVER buy another pair from this company again.
  AMAZON.com is a true blue company and wanted to help e in anyway they can, they go out of their way to make things right. Timberland could take a lesson from Amazon..This is why I buy from Amazon, they are here for the people and their support is 2nd to none.  GOODBYE for life Timberland. I will never recommend your shoes to anyone.