I purchased a very similar Orthoheel product with the similuated wood grain (it's plastic over cork). Within less than 24 hours, one shoe started to peel. I was 2 hours away from where I bought these in Cape Cod. So I looked on line for their website and contacted them.

Long story short - They immediately responded and admitted to an issue with simulated wood grain finish. They told me if I snipped the straps and mailed those and a form, they'd refund the cost. They offered to call me so I didn't have to put my credit card number on the formm. I am sure they tried to reach me, we didn't connect.

I was absolutely amazed to receive a check from them last week! They stood by their word to reimburse me and went the extra mile.

I was heartbroken to snip those straps, because aside from the peeling of the plastic, the sandals were the most comfortable I have ever worn, and I am not a huge flip-flop kinda gal. I would definitely buy another pair!

I recommend the shoe - and the company. They are a rarity today, in my opinion.