I ordered both the black and the red. They are more lovely than the picture and arrived quickly. The only thing was the clasp on the red one was loose, but I thought maybe I can tighten it up myself. Didn't work. I just thought well, it's not that bad and that was that. Then I got an email to leave feedback and told the same story. To my amazement within 2 minutes I got an email from Chicastic, they are sending me a new one with a sticker to return the one i received! Bar none, the best customer service I have ever seen!
I was so impressed I still can't believe it! Excellent job Chicastic!