I bought this shoe less than a year ago and I think the only day it met my expectations was the day I took it out of the box.  It is a good looking and comfortable shoe, but not at all durable.  It never did shine up well and parts of the shoe were "peeling" away after a few weeks of wear.  I guess that was tolerable and I just had to shine the shoes way more frequently than any other shoe I've ever owned in my life.  But then the heel actually fell off....  I simply was using these shoes for work (in an office) and not for anything that would cause such wear & tear.  This was the first pair of Cole Haan I ever bought (on endless) and very likely the last.  I'm going to try to return via Amazon customer service (since endless no longer exists), but I'd advise anybody else to avoid this shoe like the plague.