I got everything you see in the picture and as it was described. I used it to resize a watch and things went smoothly. Used the other tools to replace batteries in two watches and they too, went smoothly. Are they quality built tools? No, especially the plastic parts but do they get the job done? most definitely. These are not craftsman quality tools; they are "do it yourself" tools. I gave it 4 stars because the wrench to open the back of watches doesn't adjust big enough to open a watch that is bigger than ~46mm or so. I read the reviews before I purchased this and saw people complaining about "bending" with first usage. I did not have that issue and in most cases, it sounded like user error anyway. So in summary, this is an inexpensive way to resize your watches, replace batteries and bands. Mine has already payed for itself with one session. I would recommend it for a do it yourself kind of person; You simply cannot beat the price. Why pay the mall guy $15 to mistreat your expensive watches?