Outside box and inside box in tact and in excellent condition.  However, the tissue that the shoes were wrapped in, looks like its been handled many, many times. Maybe a return?  It was crinkled, torn, and even some holes in it. I could never give this as a gift without putting crisp tissue around the shoes.  Other than that, the contents were nice.  No care instructions included, which usually come with UGGs.  Again, a previously purchased item?