First to set this watch it's required that you set it to your time zone then fine tune the time, date etc. 'cause it won't let you do anything until you set the time zone. Be mindful of this before you send it back as defective. Also, DON'T LOSE THE OWNERS MANUAL!!!! This is the most complex watch i've ever owned bar none!!! It's more mini computer than digital watch so your thinking on how to use it, or adjust it, must "think computer" not digital watch.

 Overall it's a wonderful time piece with flair and bling to satisfy the most jaded watch owner aplenty!!