Received my shoes and once i took out the right pair to try on, the heel cushion insole (that has the J&M brand on it) almost fell out of the shoe. On closer examination, the heel insole was already torn off from the main insole! it looks like someone had ripped it off slowly.. As such, it exposes the dried up glue and torn cushion padding.. i could not believe what i have seen.. seriously such is a product of J & M?? Or did amazon shipped me a pair of defective shoes?? To dd to my misery, the exterior has so much scuff marks on them. They look worse than customer returns.. i live outside US and its expensive to process returns.. amazon only pays up to 20 usd for return shipping. my return shippibg is easily double.. These pair deserves to be in a bin! Amazon, if you are reading this, feel free to contact me. i can show you pictures for proof..