I bought these clogs for my daughter in a size 11 women's, although she wears a 9.5, because reviews here said they ran very large. Well, they were WAY to big for her--so beware those recommendations. I didn't know the Crocs came to me from Footsmart, not Amazon, when I ordered. I requested an exchange for a size 9 be sent to her home in the return package and instead received a refund notice from Amazon in my email account for less than I paid for the Crocs. When I contacted Footsmart through Amazon, they responded that the shipping was charged to my account, so beware that, too. These Crocs come from Footsmart through Amazon. Footsmart may screw up your return order and will definitely charge you a steep shipping fee. Footsmart won't get my business in the future.