I tend to like large bags for work, but when I'm out and about I want something smaller to hold just the essentials: keys, ATM card, lip gloss and my iPhone. But none of the pockets are large enough for my keys or my phone, so they're bouncing around together in the main compartment. I have a cover on my phone, but it's likely to get scratched up.

And I thought that I had spilled something on it, but it turns out that the coating is peeling off. I've only had the bag for a couple of weeks, so it hasn't been subjected to a lot of use. So I can't imagine what damaged it. I'm very disappointed.