I was SO excited to receive these boots. I have been wanting a leather ankle boot with a cuff. Just opening the box I was already very excited. The silver foil box opens like a drawer and there is even included a dust bag for the boots so I was initially VERY impressed. I unwrapped the buttery soft boots from the paper and it all went downhill from there. First of all, I could not get my foot in past the cuff. The zipper doesn't unzip and is for cosmetic purpose only. I decided to go put a nylon on to make my foot slippery. I then tugged at the pull straps on each side and still it wouldn't budge past a certain point. I thought perhaps one foot was bigger than the other but once again..no luck with the other boot. Finally I tryed putting the boot on SIDEWAYS and once it got past the tight spot to turn my foot and slide it into the boot! Viola! it worked! However, now that I had them on I realized the width was too wide for my nyloned foot. It felt loose and a little sloppy in the boot. Removing them was easy and they went back in their beautiful box to be returned. I cannot order smaller or I would for certain never get my foot in. I think these are very pretty and fine quality but poorly designed.