This bag is not what I expected.  The leather is soft and feels nice, but it's smaller than I expected.  Within a week, the zipper in one of the inner compartments went bad, so I called them.  The customer service rep said I'd have a new one in a few days.  It's been a few weeks and I'm still waiting for it.  Now, the velcro on the cell phone compartment is going bad!  My phone has fallen out a few times - this is the main reason I bought the bag.  I think I'm going to call back and say I just simply want my money back.  Of course that may take awhile too!