I've never written a review on Amazon before but was compelled to after a my recent experience with Invicta. First, the watch is great. I've had it for over 3 years, and it's held up great with tons of underwater use. I get compliments galore, and I get a real kick in revealing its price. (Sold my Rolex Mariner on eBay years ago...could have bought a half dozen or so Invictas with what I paid for in servicing alone) OK, here's my gripe. Invicta customer service is a J-O-K-E!!!! My watch has been out of commission for a silly spring pin and cotter pin that broke on me. These items seem very specific to the watch, and I can't get the right ones locally. So, I've been calling Invicta for the last 4 weeks, perhaps 2 to 3 times a week. Sometimes I get fumed, other times the absurdity drives me to laughter. I leave messages with the parts department; no one calls back. I get put on hold for 30 to 60 minutes, leaving the phone on speaker while I do other things. I get routed to wrong departments. There's some kind of voice system that they have that doesn't work. Today was the kicker. I finally got through to parts and explained exactly what I needed! The parts customer rep said "OK, please hold." 60 minutes later, I had to hang up and go to work. ... I have a watch I love but I can't wear it because of $2 in parts I can't get. I was thinking about purchasing another Invicta but the principle of the matter stops me. So now I use my cell phone as my watch. Next step: written letter. Will update. Good luck to all.