First of all, I was disappointed that they didn't have my size in the color I wanted. I wear a pre-pregnancy size 20W and was looking to order size 3 in Black. Since they didn't have the black I ordered the midnight. It took 2 weeks to get to me (officially 2 days longer than Amazon's "delivery estimate"-very disappointing). Then when I received it, it was way too tight for me. Even though size 3 shows it goes up to pre-pregnancy size 22W, I felt like I was going to throw up wearing it. I emailed the Doula Shop and requested an exchange. Their website said they usually respond within 24 hours - it took 5 days (3 business days). I was told it takes 3 days to process the return. I mailed back the band with delivery confirmation. They received it a week ago and I still haven't heard anything. I emailed them tonight with my delivery confirmation information - I hope to hear something soon!!! I really hope I receive my exchange sooner! I have been incredibly frustrated with both my pre-pregnancy jeans (using the rubber band trick now at 18 weeks) and maternity jeans than won't stay up :(