I bought this bag to carry on vacation so my hands would be free to deal with luggage. It fuffilled that and I was satisfied with the purchase. It seems sturdy and was a good value. However, I have two suggestions that could improve the bag. First, the cell phone pouch: it is a joke. Have they ever heard of an Iphone or Blackberry? Forget it, if you have anything but a small flip phone, it will not fit. Second, the strap is a very sturdy webbing. However, it is scratchy (the side edge of the strap) to my neck and could use a cushioned shoulder pad. I ended up buying a potholder in a store and using a sewing kit to improvise a shoulder pad.