my main disappointment was with the number of pockets. the pack is decent sized but offers little in the way of organization compared to other laptop packs.

the straps are stiff and uncomfortable despite being touted to have some high-tech materials ("airlift" technology).

while the laptop pouch itself has adequate padding, the material of the pack is quite thin. not that it would be in danger of tearing, but if you are looking to protect what's inside the bag, forget it.

despite being listed as accepting up to 14.1" laptops, my 15" fit fine, and it would probably take bigger as well although i don't guarantee that.