I ordered these boots for my daughter for Xmas and actually lucked out because they fit her perfectly and she liked them.  In the future I will not order shoes or boots for anyone over the net because I found out after I ordered them there would have been a restocking fee plus shipping to the company which happened to be in Hawaii.  I also read after I ordered that you should order these in a smaller size, so I felt sure they weren't going to fit.  (I ordered her normal size, and they fit perfectly.)  I e-mailed the company to ask what to do if they didn't work out, but they never responded.  I went to their web site and read about the restocking fee and shipping.  Save yourself much anxiety and buy shoes after you try them on.