I have foot problems of various kinds, always wear full length orthotics, can only wear relatively soft lace up shoes.... there are really rather few shoes I can wear. The NB 811 has been my staple, but that leaves me with little choice but that athletic look. I had debated trying these and finally nabbed a pair when I realized they are no longer being made. Glad I did. They are the same last as the 811 (SL-2) and have a nice roomy toebox which I need. As wide as the 811 and higher.  The sole is very stable and firm (does not flex much though as it wears out I suspect it will more). It has a soft padded heel counter. I can't comment on the arch support as I always wear orthotics.  The wide opening on top accomodeates my high arch nicely.  Though the construction is good and firm, the leather is also nice and soft. Nice shoes, in fact I am going to get another pair or two. I suppose this is an adequately decent looking casual shoe for many; you can judge that by the pictures. It is a much better sonstructed shoe than most casual shoes in the price range. For me it is heavenly to be able to wear a shoe that is not so athletic looking and actually comes in another color besides the typical choices of stone, black and white. Another reviewer commented on the embroidery; I do not find it a big detriment, but then since I have to wear clunky shoes like this with everything, skirts, whatever, that seems like a rather minor thing to me, hardly what I would call embarrassing. In fact I don't find it all that noticeable.  I guess I'm saying I can't afford to be that picky, if you want a really well made casual shoe you might not care much either.