I just ordered these shoes a couple of days ago so I don't have them yet but they are on the way. I just want to say that I got a confirmation the same day that my order was processed and the next day that it was shipped. I live in Panama and I had my shoes shipped to my mail forwarding company in FL and I need a tracking number so they can notify me when the package arrives in FL and then forward it to me in Panama.

I replied to the shipping email asking for a tracking number since it was not included, just how it was shipped (Fed-Ex). And within ONE HOUR I had a reply with a tracking number. What GREAT customer service and I told them so.

I was so impressed I went back to Amazon and found a pair of Croc Flip-Flops for my wife and ordered them from Shoe Mall also. I guess you could say "I voted with my wallet".

I'm sure that these shoes will be every bit as great as the other pair of Crocs I have and I just hope my wife likes her Croc Flip-Flops too.

David
Boquete, Panama

Shoes arrived today:

These shoes are very light and the treads are much better (deeper) than my regular crocs. I have very wide feet so most of the time I have a difficult time getting shoes that fit. And to make it worse my right foot is about 1/2 size larger it seems.

These shoes seem a little more narrow than my last pair of Crocs for some reason. The left one seems to fit but the right one seems a little short and tight. Hopefully it will loosen up over a week of wearing. In regular shoes I ware a size 9 and that is what I ordered in these Crocs. The last pair I had were a size 10 because the shoe store did not have a 9, only an 8 and 10. They had the Velcro adjustable strap so I just adjusted it as tight as it would go and they fit just fine. This pair does not have adjustable heel straps, but it does have laces that can be adjusted. I loosened the laces up as much as they will go on the right shoe and it is still a little tight and short. The left one is perfect without any adjustments.

I will update this review in a week or so and see if the shoes break in after wearing them a few days.

Update: Two hours later......... Wow, like I mentioned above the right shoe was a little "snug". I just realized why. The right shoe is SHORTER than the left shoe by about 1/2 in to an inch. Sounds strange but I had them on and kicked my foot up in a chair looking at the shoes and that's when I saw it. I've never had this happen before. They are the same size shoe one is just shorter..

I'm going to email ShoeMall right now and see what I can do. Like I said I had the shoes shipped to me all the way down to Panama and it's going to cost me as much to send them back as they cost. Hopefully ShoeMall will have a solution. They were certainly on top of it when I ask for tracking information on my order. I'm sure that customer service will be just as good. I'll let you know how it works out.

Emailed ShoeMall and explained the problem. No questions ask and I got a 100% refund. This is the BEST company on Amazon I've ever done business with. And you can bet I'll be buying more shoes from them in the near future.