I bought these shoes locally and like them well enough to be on line looking for what other colors are available.  I use store-bought insoles or arch supports in most of my shoes, and even though these shoes do not have a removable insole, they have room for the insert.  The insert solves two problems mentioned by others in these reviews:  (1) gives more cushioning and support; (2) fills in the space so that the lip at the back of the heel is not pushed down.  This is the dressiest-looking shoe I have found that still has the comfort I require.