i did a lot of research before buying (OK, registering for! it was a birthday gift!) a reusable shopping tote, and i am really happy with the envirosax. they're commodious and fold down into itty-bitty nothings and can be carried by the handle OR slung over your shoulder -- the handle is the right size to do both. and the patterns are cute. but mine arrived in a lightly padded envelope in which some doofus had placed a "free gift" of a glass shower timer. (which is already moronic. a shower timer? part of reduce reuse recycle is do not make stupid unnecessary products. there is a thing called a watch. or a clock radio. or an iphone. who wants a skinny glass 5-min hourglass in the bathroom? recipe for disaster.) ANYWAY you can see where this goes. i rip open the envelope and am immediately showered with broken glass. i'm barefoot, and it's all over my dress and around my feet. (and yup, stepped on a shard while while trying to get out the circle o' death. bled all over my sustainable hardwood floor.) who puts glass in an envelope??

and i emailed envirosax and did not hear back. so much for customer service.

the upshot: nice bags. request yours without free bonus broken glass shards.