I've worn New Balance shoes for about ten years now and like their products so much. I own three pair.
When the shoes arrived I was very impressed with the quality look and exterior touches. It had multi layers of leather with nice sued accents and a breathable top. Unfortunately, the shoes were mislabeled and felt allot more like size 9 1/2 or 10 than the 11's I had ordered. To add insult to injury, the merchant (Shop New Balance of Delaware) refused to re-inburse me for my return shipping costs. Why should I have to pay to and from shipping on defective merchandize?  I'm out $18 through no fault of my own. Merchants... please take responsibility for your products!