I first received size 8 which was way too small because I will be wearing those boots with old good wool socks. I contacted the seller without any problem, I ship the boots and purchased size 9. Very comfortable, perfect for skinny jeans or a dress with leggings. I really love my boots. I am still waiting for my refund but they told me it could take up to 25 days. So I'm confident it'll be back in my bank account very soon.