I bought this hat for a photo shoot my husband and I were going to be in, and when I received it (late, mind you, about 7 days later than the promised time) it had a HUGE  crease on the side of it, rendering it basically worthless for my shoot.  I had emailed the company twice, once to find out if they were sending it out when it was late, and once to notify them of the damage and ask for another hat to be sent out, and I didn't get a reply to either email.  Luckily, it was around Halloween, and I was able to buy a top hat at the Halloween store for less than I paid for this hat, without the shipping charges.
If you're looking for something that will, most likely, come late and damaged, then buy this hat, if not, then I'd recommend purchasing from someone else.