I ordered these boots for my daughter for Christmas.  She had tried them on at a local retailer and they fit perfectly.  I decided to order from Amazon since they were about $30 cheaper.  However when she opened them and tried to put her foot in them, her heel would not even go down into the boot.  Apparently this particular pair was not made properly so we had to return them.  Not sure what was wrong with this pair but they sure did not fit like the ones in the store.  Amazon took them back no problem though.  Must have just gotten a bad pair because we ordered another pair and they fit perfectly!