My shoes arrived in a timely manner and packed well...+. But the quality of the product was poor in my opinion. Am returning...-. Like more and more merchandise we bought this holiday season from expensive name brands, they are made of poor quality foreign materials and the soles are uneven - so you walk funny on one side. I have 10 pairs of their sandals and love them, but these suede clogs are poor quality. I would say they are seconds and certainly not worth $60+. Sorry.