This shoe is very comfortable out of the box.  It is great for walking and not many sandals are.  It accomodates my high arch by the velcro straps.  The reason I only gave 4 stars is the top strap is awfully stiff and rubbed against my foot.  I don't know that it will soften with wear or not but I cushioned it by using adhesive mole skin on the underside of the strap.  Now it is a perfect sandal.  Wish they made it in a denim blue to wear with jeans.