You must break these boots in! I was having issues with them rubbing the back of my heel, but after some leather conditioner and lots of walks in them they started to break in. The arch is pretty high, but after wear it gets more comfortable and I actually like the extra support. I love the detailing at the top and I can fit my boot cut jeans inside them. They look great with skirts and the pointed toe box gives a more feminine touch and longates my legs. Besides the whole breaking them in issues, they are really great boots!