This was just what I expected! Saw this in the stores for double the price I got it for here. Arrived as promised and obviously brand new. My daughter absolutely loves it. Makes going to school a little more bearable. The shoulder straps can be stored in the back pocket area thanks to the release clips. The telescopic handle is just perfect. It has enough room for a LOT of books and a padded laptop pocket. The front pocket has a lot of compartments for calculators, pens, etc. I definitely recommend!