Return Policy- Negative
Quality of costume- Neutral
Second time with customer service- Positive!

The outfit is very cute, the quality is what you would expect for the price. It is like something you would buy at wall-mart. I ordered 12-24 months and got 18-24 months and was informed that 12-24 months didn't exist. Second  go around with customer service resolved my problem and gave me a full refund.