First jacket had a broken zipper, I returned it and received a second one promptly and my shipping $$$ refunded.  Quality of jacket I would rate a 10 (excellent). It was a gift for my grandson who is in college and walks 20 minutes to classes.  He loves it, not only is it waterproof it serves as a great windbreaker. It's the second one that I bought.  I bought one for my son about eight years ago and he still wears it.