I ordered a pair of tall out bound work boots and instead received some hiking boots... was told at least 2 weeks before I could hope to see either a return of my $$$ or an exchange of shoes... customer service (footsmart) was not pleasant all 3 times I called! I didn't send them the wrong shoe! I was treated like I was an inconvenience! I have returned the hiking boots I didn't order and will buy from someone else! 2nd time in years I have had a problem with amazon or any online order. I expect to get what I ordered or receive a call or an email if there is an issue with what I ordered. I don't buy my husband work boots when I may need them I buy them when he needs them. He has torn up his last pair and needs them now not 2-3 weeks from now ridiculous!