In my initial comments upon receiving the Arm warmers from Private Island, I noted that they did come in a timely fashion but one of them, the seam was open. Basically it was defective. Rather than go through the hassle of repackaging, getting approval for the return, going to the Post Office,etc, I decided to keep them and repair the item myself. About a week later they called me and apologized for the damaged item and acknowledged that they should been more prudent checking the items before shipping. It didn't stop there, they admit that it was a hassle to return the item!
In this day and age of fast transactions and lack of face to face communications, it's nice to know that they cared enough to call me and apologize. They
have offered to repay me for the item purchased and let me keep the arm warmers.

Thank you Private Island for retaining the most important aspect of business: Excellent customer service.