I give this a 3 because they look like the picture..they're really pretty shoes.  My review was going to be lower, but because their customer service was so prompt and dealt with my problem very quickly, I choose to give 3 stars.  I will say, if you don't mind your feet having no support of the bottoms shredding down to the thin layer of foam for the sole the first time you wear them, then get them.  But these are NOT for people who have to walk long distances in the cold and snow.