I am really upset with my purchase with Brookstone via Amazon, I ordered the watch winder for my husband (valentine's day gift) and it arrived on time. Upon opening (since husband can't wait and want to have his gift right away), we got really disappointed. The box got ripped, and it is obvious a man made tear, all the other part of the box is in great condition, just the opening of it. Then we opened the box and found that the packaging are all opened and there's lots of fiber/dust in the unit and it is an obviouse used and returned unit, not a brand new one. The cushion (to hold the watch) has obvious used marks on it. If you are to sell returned/refurbishd items, list it in the item details, I do not expect to pay full price and receive an used item. My husband was really disappointed and so am I, he was really excited abt the watch winder, if it wasn't used. Now we are waiting for brookstone to reply, and it's been 2 days already and there's not a work abt return or refund. Getting very frastruated with the process, I also shop at amazon and never had a bad experience. This is just not the right way to do business. If I am paying for a refurbished item, I wouldn't have complained, but I paid for full retail, and expect to receive a brand new item, not a used item.