Ordered size 12W and box agreed with that; however, shoe in box was size 9N. This was crazy and the person who answered my chat had to be "convinced" that the wrong shoe was in the box.  Good thing the manufacturers put size identifying labels or stamps on or inside shoes or I would have been in trouble. I tried to get them to check the 9N box to see if a 12W was in there but I guess it was too much trouble to do. One thing is certain, if you wear a 12W, you cannot force your feet to fit into a 9N, no matter how hard you try.