I bought this in JFK airport 4 weeks ago.
I love the design. It looks nice, and its very practical. Mobile phone so accessible. I have the beautiful red color: not always easy to get this nice shade (I was tempted with green too..); the inside is a lovely contrasting orange. Love the many compartments, even plenty for credit cards. Have had no problem with the zipper.

There is one big problem. I started noticing after a couple of days only, when it would collect little pieces of my jumper at the edges of the shoulder strap.
The problem is, the edges of the strap are rather sharp. First I thought - fine, no soft jumpers. Then I wore it once over my favourite autumn coat, and it destroyed the beautiful threds on the left pocket! Then it made one rather new top look like a year old ..
This is really a problem only if I wear it across the shoulder. But if I don't, it destroys the purpose of having this type of bag..
I still love how it looks but I am afraid to use it. I have never in my life encountered such problem. Not sure what to do now.