When I saw these boots on the Deal for a Day I jumped on it. I Googled the product and found the price to be lower than everyone else. I asked my wife what size and after reading the reviews decided to order one size larger. Upon quick arrival (Prime Member) she tried them on, ooops to large. Went online contacted Amazon; 1. immediate refund, 2. reordered correct size and received them in two days. Because it was an exchange I was given a Amazon credit, upon receipt of returned boots the credit was removed for the boots. Oh happy day, these fit and she is very happy. One difference, the color in the reorder was a little darker. No problem, for the price both of us are very happy. Strong recommendation, easy transaction.