My daughter ordered these shoes for work and wanted the style that was pictured which was navy/white.  What came was navy/red.  She checked Sperry's website and found that they didn't have the shoe that she wanted even on their website so she called them. The rep seemed to know exactly what style she wanted and seemed willing to replace the shoe; however, my daughter was afraid she would spend money on shipping only to receive the very same shoe and she didn't want to wait as she needed them for work.  She was very disappointed with the purchase and will hesitate to order online next time.