I've had my Baggallini Urban Backpack for a few months now, and overall it's a stylish, practical bag, as mentioned by many reviewers.  I have had a repeated issue, however:  the lining in the zippered compartment in the back (there's one that faces front (as you can see in the photo), as well as one that faces back) has loosened, and it gets caught in the zipper.  It's really a pain to try to get the lining unstuck, and I can't move the zipper up or down until I do so.  I try to be really careful to make sure the lining is taut before I zip it, but about once a week it still gets stuck.  Super-annoying.