After my reaction to the email I received about shipping methods and ownership, I promptly received a telephone call explaining that the wording of the email was misleading, they would help with finding the product and delivering a new product if that is what I wanted. They delivered on their customer commitment. In summary, they stayed on top (emails, phone calls) until the USPS delivered the product.

Three things I learned: 1) always, always check your delivery method options and make sure they will meet your standards; 2) what I received is worth the dollar value I paid, and it looks great on my son; and 3) gold is very expensive so don't expect something for nothing when it comes to gold these days.

I'm pleased with the product and the service. After this experience, I would use them again.