Ordered this bag new from Amazon, my second TravelPro from them (the other is a 22" Crew 7).  The bag itself is not quite as nice as the Crew bag I have - but for ~$100 less than the 20" equivalent of that model, well worth it.  The wheels are to last 58 miles per the brochure included with the bag - quite a lot of miles for the infrequent traveller.  As stated by other reviewers, the water bottle holder is kind of useless as its intended purpose - but worked great to put my phone and wallet in during the XRay scan.

Would like to comment on Amazon's shipment of this - they sent me a returned one (RMA label still on the box) with all of the accessories missing and "miles" on the wheels.  They need to do a better job checing returned items to see if they're missing things or used before they resell it again as NEW.