About the jeans: we bought two pair - my husband's preferred brand, but one pair arrived with a flaw that would become a hole so we exchanged it.  About the service: These arrived earlier than anticipated, the return process was as easy and pleasant as the initial purchase, and the replacement pair arrived just as quickly.  In my opinion, the proof of a GREAT company is not how they handle the easy sell, but how they are prepared to handle the problems.  Amazon is the All-Star!