I loved this dress and was happy with the customer service. The dress is very fitted in the waist and I wear a size 12 normally, but after reading the reviews, I ordered an XL. I'm so glad I did. It was tight, but not uncomfortable. I received many compliments on it. I am 5'5", so needed to hem it, but was happy to have the extra length to be able to do so. I also had to secure some beads and the hooks on the shoulders while I was sewing, but overall, I was very pleased.