This shoe is excellent quality in every way. Beautiful and very comfortable.
I usually wear more orthotic shoes (I have bunions and other joint issues in knee and back)but these shoes are very comfortable.

Because of the other reviews, I went down in size, but for me, this was incorrect. I had to re-order another size a 1/2 size up. (I range in different sandals between 8 and 9, but most often 8. In this one, I needed 8 1/2, maybe partially because of bunion, but length was almost too short)

I am so grateful to the customer service because they refunded my money promptly (on the sandal that was too small)on this return. I don't even think they took shipping out.

Caution: be careful when trying these on in house and stay away from any possible moisture, even a drink, a pet or slightest drop, near sinks, etc..
The soles are beautifully crafted leather and will show any contact with water as a spot. Not bothersome at all if you're keeping, but a concern if you need to return. (Although with this customer service I don't think you should have any major concerns at all, you can feel very confident) The colored leather on top does not get water marks, just the sole.

I will purchase Gentle Souls again.