These shoes were gorgeous (I ordered the Scarlet - which is a saturated orange shade) and the perfect heel height for me (I have balance issues and a bad ankle), so I was really disappointed to discover that they ran a full size too small due to that stupid elastic backing around the heel (I HATE THAT FEATURE!). I sent back the 42 and ordered a replacement in a 43, which showed as available online, but the 43 never arrived. I finally called to find out what was going on after receiving a refund instead of an exchange/replacement size, and they told me the 43 wasn't available (but they didn't communicate that to me). Was sooooo disappointed because I really wanted nubuck leather, comfortable, low-heeled, enclosed shoes in this particular color and my options are extremely limited, especially in a size 11.