Have been using the Ogio Hiphop Messenger for 2 weeks now and it's evident that this is a poorly designed and/or constructed product.  The flat, oval rings in which the strap is fed constantly shift and tilt, so that the strap becomes bunched up.  I even tried to use some gaffer's tape to correct this problem, but to no avail.  Also, was VERY disappointed that this bag turned out to be MADE IN COMMUNIST CHINA, as the product description neglects this important secret. the Ogio website is equally misleading and dectietful.  Returning item to manufacturer's distributor. Will never buy another item from Ogio!