When I spoke with the seller I returned the ring postage paid by the seller and requested a replacement ring. One of the rings prongs was loose and that is why the gem fell out. I  found the loose gem and returned it with the ring. The replacement ring is beautiful and just what I wanted to match my earrings, pendant, and bracelet. I like my jewelry to match in design and gemstones. This ring was perfect for me. The fit is perfect to size. I would highly recomment this seller and their products. They guarentee what they sell without the buyer having to absorb the cost of postage.