I ordered both this and the ilite supreme 21" because I couldn't decide between the 2. This seemed well-built and well-priced. Loved the orange color  (true to photos) and the other colors, too. I could tell that the product was not brand-new because the box had clearly been re-taped and there was a tiny scratch on the handle--no big deal to me. Wheels seemed to roll nicely on wood floors and berber carpet. Quality-wise this seemed just as good as the more $$$ ilite. I ended up returning it only because the ilite was an inch taller and I thought I needed a slightly bigger case. My daughter was so dissappointed because she loved the orange color :). When we go on vacation everyone has their own suitcase in a bright color so it is easy for everyone to find their suitcase at the airport and in the hotel room. Maybe not very elegant looking with a rainbow of suitcases, but it works!