I ordered a red briefcase relying on the great experience I had with amazon prime previously. When I received the item, I wasn't happy with it: leather was hard, the size was way too big for using it without wheels. It was also pretty heavy too. I decided to return it. I contacted Amazon and was unpleasantly surprised by their response: no return label this time. I paid for fedex and when the credit arrived it was over $46 short. Apparently, I was charged a restocking fee that was not disclosed during our correspondence. I thought that $46 +$20 shipping was a steep and unfair charge for just opening a box and sending it back. I expressed it to Amazon and the merchant, to which I didn't receive any sympathy. Aggravated, I complained to my credit card.