I was very surprised when I received the wrong item, but I kept it anyway because it was comfortable.  I was upset though that the item I selected looked like one thing then I received another.  I didn't verify it on line because I was in a hurry, but definitely the picture I saw first was not the item I received.  I went back to see if it was my error but it was not.  I will have to make sure the items I buy, from now on, although, I will still buy from amazon, because it is the first time something like this occurred to me.  Product received was good also, although not what I wanted.