I purchased this purse and absolutely loved the look and size of it when I first got it. I then had problems almost immediately. I used this purse for two days before the first zipper broke, then on the third day a second zipper broke. About a month and half after, the short strap completely pulled out of the metal holder and shredded beyond repair and all I did was pick it up off of my desk. I tried to return it but they want to charge me shipping fees and only return a portion of my funds because it was over 30 days. I think that is crap! It is very obviously a defect in the product but the maker does not want to refund the monies you paid for it. I will not use this designer again regardless of how cute their bags are. If it doesn't hold up it doesn't do me or any of you any good. Lost money = lost customer.