A product is only as good as the reputation of the company. I bought a pair of these slippers for my husband for Christmas. They were a bit pricey but the reviews were great. The slippers themselves are fine. A few weeks after, my daughter's not so well behaved dog peed on one of them. My husband e-mailed Old Friend's customer service for ideas how to clean. He heard nothing back. A few weeks later I, as well, e-mailed them,(we are using their website) and again not one word back. I can probably google ideas on ways to clean, but thought the company might have some tips as well. I am very disappointed. If not for such poor customer service I probably would of rated these slippers much higher, but if a company cannot even try to service a customer it bodes badly if you ever have a question or concern. For this reason I do not recommend this product or company.