I was very dissapointed with this pair of shoes. There was a weird bump in the leather (looks like it bubbled up) on one of the shoes. It sat right on the top of the toe area making it very noticeable. I feel like Nine West shoes are a hit or miss these days. The quality is not what it used to be. I used to be able to order a Nine West shoe and without a doubt, I knew I would love it.  Not so much these days; I have to question the quality, the fit, and the overall performance of the shoe. I also found this shoe ran a 1/2 size big and it was wide. NOT GOOD NINE WEST!  I never have any issues with Amazon's returns process or customer service so this definately is not a reflection of them.