I received my order for this set on 9/28/11. The problem was that there was only one large suitcase instead of the set. The case is not hard, but it isn't soft. I guess the best way to say is that it is firm. That is actually okay with me but if someone is looking for something that is indeed a true hard case, they might not like that. I also like the pink color which is not as vibrant as the picture but still a very nice color and actually closer to the pink blush color than the picture indicates.

My only concern currently is that the company would not take responsibility for only sending me one suitcase instead of the full set so I opted to send it back. So it has been 3 days now with me waiting on them to send me a return label so I can send it back and get my refund. I am guessing they simply goofed because I see the price is now up about $35 more than what I paid. They could have admitted the mistake but instead they blamed it on Amazon even though it is their ad and they shipped it (shoebuy).

So I just hope if you order it, you actually get your entire set  and if they finally decide to offer good customer service and send me a full set of luggage, I will update and raise my rating. But hey I order a set of 3 and get 1, I would have given no stars but that was not possible.