I did not receive a 3 inch gold extender when I ordered this.... I received a 2.5 inch cheap looking silver extender that did not have a ball on the end.  The item number on the box and the item number on the packing slip matched the item number on the Amazon.com webpage for the gold extender.... I  e-mailed Palm Beach and when I had not received a responce by the next afternoon I called them ( I needed the extender for an event in 4 days). The customer service representative told me they were out of the gold extenders, said they were on backorder. I have a 3 inch silver extender with the ball on the end from Palm Beach and like it, if I had received another silver extender like that I would have not complained, I received a piece of junk from Palm Beach.
Update...I emailed Palm Beach about the wrong item and they said they were sending me a gold necklace extender. Today I received yet ANOTHER silver necklace extender with the item number 44139 on the box and with the packing slip saying it was item 44139 the gold necklace extender. The wrong item I received today is the silver necklace extender with the ball on the end (the same style as the the gold I ordered)....I like this silver extender and have ordered a gold extender from another company on Amazon.