The quality of these boots is just not great. You feel like you are wearing a cheap, cheap boot - which you are, especially if you bought it during the lightning deal! The inside feels like a bunch of pillow stuffing glued down. I bought the Carrie boot in two sizes and plan to return both, although I'll be out $10 for shipping when I do. Live and learn - buy boots in the store, or try them on in the store first before buying on Amazon.