I was pretty happy when my package arrived but when I was changing my items over I found a hole in the side of the bag.  When going to request a replacement I found that I could only get a refund thru Amazon.  I really like the bag, it is all I wanted it to be except for the hole, small one but you know how plastic is.  Very dissappointed I couldn't get a replacement.

That being said...I received a call AND an email from the seller only days later and she expressed her appall that I was unable to get the replacement I wanted.  So, she offered to send me a replacement at no cost to me.  I am very impressed that she went out of her way to take care of this for me.  I highly recommend any seller who goes that far to make sure their customer is taken care of and happy.  I am excitedly awaiting my new undamaged bag.