I try not to complain unless it is waranted. However, this shoe is well made and looks great, but I have to say that the heel cushion has alot to be desired. I am on my feet alot and I have to have some heel support to make it through my day. I have another pair of Dockers shoes in a different style and they are great. This one...makes my heels ache when I go home. Maybe I just received a bad/defective pair, but I would hesitate to buy another pair to see if I am right. Hope this helps!