After years of spending $30-$40 every few months on cheap moccasins, I decided to splurge on the fantastic Ugg Moccasins. I paid $120 for these and they shipped so quickly and I immediately sprayed them with the protectant sold by UGG. After less than two months wearing them outside, they began to pull apart. I was very upset but I called Amazon about my issue and they immediately apologized for it and offered me a full refund so I could purchase them again. I love these shoes, they are warm and are exceptionally comfortable.