Received the shoe in a box reading "black" but inside was in fact the white version of the shoe. Comfortable, but not fashionable for wearing an all black outfit. Contacted FootSmart via email and relayed the information. Four hours later I received an email stating that FootSmart would MAIL me a return label to use and send the shoes back. That delays my refund. Inconvenient, which is why I would rate this review as a 2.5 not a 3, but there was no option. The original order came with a return shipping label that, if I used, would lead to my refund being deducted $6.99 for using the label.