I bought a pair of these Old Friend slippers about 3 years ago. I did not wear them often. They were warm, but the soles just cracked and deteriorated badly. I emailed them to see if they could repair or replace them. No response after 2 months. So, I mailed the slippers back to them and never received any acknowledgement of receipt, but USPS confirmed they were delivered. I would look for slippers with better made soles. I will never buy another pair.