My fiance and I ordered matching titanium wedding bands. He's a perfect 10 and I'm a 7. When we ordered our rings they took the estimated 7 days to arrive and his was about a half size too large. We thought that would be fine, especially considering he can't wear it with his job. Mine, however was more than a full size too large. I immediately contacted "Rumors" to request a trade and was sent a generic "we'll get to it within 2 business days," message, meaning that my Thursday evening message wouldn't be returned until Monday. After 9 days however I still hadn't gotten a response. I've sent 2 emails and waited more than 2 weeks with no reply.

Something as important as my  ill fitting wedding band demands attention and certainly better customer service than this company can provide.