it has to be returned....my heel is just to wide to make the turn into the boot. I ordered my regular 8.5 and just thought they ran small, got a 9 and no good. I cant struggle with shoes to get them on, I just want to slip in and go not happening with these. I am a big fan of TSUBO and have other shoes, boots from them. These are a very rich looking bootie and totally worth the money!!! This is a sad day in shoe heaven! Oh and if you have a narrow heel buy these beauties up, throw em on with some skinny jeans and rock on with your bad self....lol!