I purchase a pair of these Ryka fitness shoes a couple of years ago and had worn them out.  I found the exact shoes at Amazon.com and ordered 3 pairs in my size.  Two pair showed up very quickly and they were exactly what I wanted, but third pair was missing.  I e-mailed the company and they started running a trace on why I didn't receive all three pairs together.  Apparently they only had two pair in their store and were unable to send me a third pair. They offered a full reimbursement or I could choose another item from their store. I opted for reimbursement  and the company took care of it promptly.  I will order from this company in the future!