Let me start by saying I have four pairs of Fitflop sandals and a pair of Fitflop clogs.  The clogs I have are the black felt.  I love wearing them.  My only complaint is that they look like house shoes.  I absolutely could not wait for the brown suede ones to arrive.  I didn't have to wait long -- they arrived in under two days.  I was crushed when I discovered they didn't fit.  What?! They were the same size as my other five pairs. They were not cut the same as the black ones.  The opening was much too small.  They came up much higher on my foot (nearly to the bend in my ankle) and rubbed against the bone.  I don't think a bigger size would have fixed the problem.  They just weren't cut right.  Of course, I sent them back.  :(