I was silly, and didn't listen to the reviews about this shoe running large.  I always wear size 11, and that's what I ordered. Of course, the shoe was too large, and for the first time ever I had to return shoes that I purchased online.  Fortunately, Footwear Headquarters knows what it takes to make happy customers, and they did everything they could to help the exchange process.  They were quick to reply, super friendly, and seemed to actually care about their customers.  I love that.  Oh, and the shoes look and feel amazing.