I liked the looks and specs of the Seiko Men's SNZH60 Seiko 5 Automatic Black Dial Gold-Tone Stainless Steel Watch, and purchased one from bluedial.com through Amazon.  Follwoing my purchase, I was looking for additional information about the watch, and particularly was interested in learning if bluedial.com was an authorized Seiko dealer, yet bluedial.com ignored my requests for information and never did answer my questions, even though I repeatedly queried them.  It turned out that I was happy with my watch and the price I received, but I felt it was like buying from the black market, because bluedial.com never did contact me.  So for customer service, they get a ZERO.