I always buy TravelPro luggage, and buy most everything from Amazon. I have never been displeased with an Amazon purchase, with the exception of this order.

I received my luggage and the box appeared to have been opened several times. I opened it and found that it had obviously been returned. The plastic surrounding the luggage had been ripped open, and further to my dismay, all of the accessories were missing, i.e., briefcase strap, lock, manual, etc. Basically the accessory bag with all of it's content was missing, as was the original packing material.

Needless to say, I returned this bag for a full refund.