I have bought shoes on-line several times with no complications, until now. These shoes out of the box had an arch problem in the left shoe, quality control I guess. I had to return them. I am a FedEx courier and needed these shoes for work so it was very disappointing. I have owned this style before too so I know what they are like when they are built right. I will probably not buy shoes on-line anymore. That said, In all of my order history with Amazon I have never had to return anything, so when I started into the process I kept' waiting for the other "shoe" to drop. When will this be difficult? Will I be stuck with these useless sneakers? What will it cost me? But Amazon was great! Amazing! I hit the return button, and went through the process. It could not have been easier! I printed out a return form and put it on the box the shoes arrived in. The UPS guy showed up on that Monday, gave me a receipt and was on his was. That day I received notice that the box was retrieved, and within a day or two I received notice from Amazon that the shoes were received and my account credited. Thank you Amazon. Great job!