I bought this bag for a Mother's Day gift for my Mom. She loves it and will continue to use it although the main zipper recently started splitting when she closed it. When I contacted the seller to see if I could get any help with this, the reply was, "No".  My mother carries very little in the bag, so it is not overstuffed and taking it to be fixed would be more than the bag had cost. Had the merchant not been so dismissive, I might have considered buying another one as I do want the gift to be perfect for my mother. Very disappointed with merchant and I'll not buy from them again.