I ordered these boots from Amazon Warehouse.  The packaging and shipment was perfect, as usual with Amazon, but these boots are very strange.  They are really cute, but I could not even get my heel in them very easily.  They are flimsy as well, so I did not want to force them on.  They are leather, but the under the flap is cloth, which is a bit strange.  Overall they are cute, but the fit is on the small side.  I am true size 10, normal width.  I am well used to pull on boots and these are cute, but the fit is on the small side.