I suppose you get what you pay for, but I wasn't expecting it to be this bad.  I ordered the sterling silver version of this necklace as well and it was fine (only 1/2" too short).  But the gold plated one wasn't fully plated - the underlying silver was showing through in splotches around the clasp.  And the supposed "20 Inch" was only 18.5".  I measured it carefully.  Needless to say, I returned this.  The design is pretty and sparkles a bit, so if you want this design, get the silver... DO NOT RECOMMEND THE GOLD!!!!