These shoes are extremely well-made and VERY stylish.  People will notice you in these!  However, the heel is designed in a manner, to which it causes my feet to slide forward, and it sort of crunches my toes; which is why I gave it four stars.  Also, the back of the shoe has been scrubbing the back of my heel, and I'm hoping after wearing protective bandages, the shoe will stretch and give, but if you examine the curvature of the shoe, it looks as though it has this "fold-away" look, as if you could fold them with your bare hands.  The fold really grips my heel, quite well! I ordered these in a size 8M, but I generally wear a size 7 1/2M, so go up half a size.  The cushion insole is fabulous, and they come in a lovely box.  Wish me luck with the shoes, I don't want to go thru the hassel of returning them.  They're good enough to work with.