First I have a pair of these boots and they are great. The issue is with the provider. The leather was damaged. I was very disappointed that someone didn't check the boots more closely before shipping, especially since it was so close to Christmas and more than likely they knew it was a Christmas gift. It tied up a $114 of my money and I had to find another gift and wait on my money from the boots. I understand that things can be damaged, but especially during Christmas, shippers should check things before shipping.