Any product line is subject to some "lemons". I believe these pocket watches are coming from Hong Kong, so maybe that is a factor. In any case, I ordered this to use as part of a Victorian costume for my goddaughter's wedding. When it arrived, I was ecstatic. It looked even better in my hand than in the pictures. However, after setting and winding it per the instructions, I was devastated that it did not work. Not to worry. Shoppe Watch replaced it in short order and the replacement works perfectly. I wanted to try it out, so I began using it instead of my wrist watch. I discovered that I liked it so much that there is another hazard: I've become addicted to these lovely little time pieces and have now acquired 3 more from Shoppe Watch plus a couple from other suppliers. They seem a bit on the fragile side but, if you treat them gently, they will give you much satisfaction. And all for about $40! Such a bargain for the enjoyment I get every time I pull it out to check the time.