I just purchased these flats, and I couldn't be more pleased. I own the grey patent pair, and they are perfect for my needs. I consider grey to be my favorite "neutral," so I plan to wear them often this spring and summer. The back of the shoe is that scrunchy look, but I had no problems at all. Some shoes built like this are rough on the heels and produce blisters, but that hasn't occurred with these. I really want another color b/c the price was so right. I'm also thinking of picking up a pair for my mom.