Had one of these for 10 years and loved it-no probs. Bought a new one 4 months ago- ...2 breakages so far. First, the connecting clasps for the strap (metal) broke and it was unusable...Ogio responded immediately to the email and replaced it with no problems and no questions. But..now after 4 months the grommet connecting the frame to the exterior popped out- all on its own- no pressure..not used heavily.  Both times the metal connectors just broke. After several back and forth with customer service, they say we'll replace it, you pay to ship it back and get it here in 2 weeks or the authorization expires..Guess Ill Fedex it for $50 to get a $50 replacement bag!...Really not very customer oriented..This isn't the Old Ogio- the quality is definitely not like it was and the service policy is poor compared to some of the best in the industry. Maybe they're cutting corners on quality? The bag is really nicely designed but...if you are looking for something to last, this right now probably isn't it. Gave it a 2 only because the design is really great and will be worthwhile if they improve their quality issues.

The grommets inside the bag have quickly rusted and stain clothes, The plastic covering of the inside shelf split open and is now duct taped together...Ogio...take a good look at your quality control processes and suppliers...this isn't the old high quality ogio.