I bought the 12 slot watch box of the same make 2 months ago and ran out of pillows compared to my watch collection so I bought this 20 watch box. I have purchased a few new watches and have always found that the pillows they come on inside the factory box were bulky and honestly somewhat difficult to slide the watch on and off. This watch box as with the 12 slot watch box is ideal for ease of displaying and storing watches. the pillows are rigid on the sides/soft in the middle so if you have a very small wrist you will have to unclasp the watch and install it on the pillow before locking the clasp. All my watches fit very well over the pillows since I have a large wrist. I love the design of the pillows. Nothing fancy but very easy to remove and store watches. They are not bulky and look uniform inside the box unlike some boxes I have viewed where the pillow are so fluffy the watches never sit exactly the same in the box. The black leather look makes putting the box in any room and next to any item since its 'neutral' and doesn't clash with other woodgrain items. I also like the glass viewing top. Nice to have a display look along with secure storage. No complaints about this or the 12 slot box. For the price its ideal for the average watch collector. Since I wear all my watches I needed a display case that protects and also make sit easy to remove and install watches. This one does the trick.