I received my watch right on time; I opened the box, saw it was pretty and the hands were ticking, and I put it away in my jewelry box. About 3 weeks later I decided to wear it, and went to set the time before I put it on. I realized I was unable to get the hands to turn no matter how hard I pulled up on the dial. I contacted the seller, concerned that it had been too long, or was going to have to shell out return shipping cost (hardly worth it, by the time I paid for the gas to get to post office and pay for shipping, would've cost more than the watch!) but they didn't bat an eye, said this never happens, that they care about their customers and would do whatever to make it right, and they did! Got a shiny new necklace in the mail just days later and it works great!(I gave the malfunctioning one to my 5 yr old daughter to play dress up with) This looks real nice, much nicer than expected for the low price. My only (very small) complaint would be that the watch face does seem like it should be oriented toward the wearer, but oh well...not that big of a deal. Highly recommend!