I ordered the hat based on the generally postive reviews.  The hat arrived promptly but when I opened the box, found that the hat looked nothing like the picture.  It was really cheap looking (made from woven paper) and was a really ugly yellowish white color.  Considering that I had just paid $30.00 for it, I didn't even bother to try it on. I boxed it up and shipped it back the next day swallowing the disatisfaction of knowing that shipping both ways was non-refundable and totaled close to $15.00.  The one star is for the hat itself and over-pricing, but I should also say customer service tried very hard to make it right, they emailed me right away to see if they could send me another hat and when I returned the hat they credited my account right away. But I wouldnt order from them again based on quality and high price.