As a diabetic, I needed a walking shoe that was comfortable, ventilated, padded and had no rough inside seams.  This shoe fits perfectly with what I needed.  The toebox is ample enough that I didn't need to order a wider width to avoid rubbing, the tongue and inside heel wall of the shoe is soft and well padded, and the inside side seams are fabric covered.

As noted by other reviewers, there are 2 insoles in this shoe - the top insoles have a soft fabric top/moulded foam rubber bottom with formed heel cups which provide less friction and more stability while walking.  They also feature comfortable, moderate arch support.  Underneath is a second, flat thin rubber insole for added comfort and cushioning while walking though also as noted in previous reviews, this does make the shoe feel a bit high.  I removed this second set of insoles for a more natural but still well-cushioned walk.

I can see where the use of orthotics may make the shoe feel even higher, though the removal of one or both insoles should correct this problem.  These shoes provide ample ventilation, medium arch support and required no lengthy 'break-in' period.  As soon as they have my size in Black, I will be ordering another pair!