My 1st one came beautifully packaged, was very sparkly and pretty = I was VERY excited to wear!  Unfortunately, clasp broke first time I attempted to put on = didn't think it should be that fragile, so contacted seller/Amazon for return/refund.  Easy, breezy return instructions (and no charge to me).  However I so liked the bracelet that I have ordered and now am wearing my 2nd one (also beautifully packaged).  I'm very careful to make sure I keep both ends straight (do not bend) when inserting clasp together so as not to risk breaking one end again.  I do really like it so I'm willing to be extra careful in my handling of it.