THIS IS A CORRECTED  REVIEW IN 2 PARTS--FIRST ONE NEGATIVE THEN THE POSITIVE FOLLOW UP;
***The soles of the slippers are sewn to the leather upper portion.  I'll grant that they look and feel great out of the box.  However, just beyond the 90 day guarantee period, the rubber sole material cracked and tore away from the upper portion in both toe areas and along the side of one slippers.  Attempts to rectify the problem with the company were absolutely fruitless.  I sent photos of the defective slippers to the sales department and requested replacement.  I contacted "CUSTOMER SUPPORT'  which is a total misnomer.  They don't support anything.  THEY NEVER EVEN RESPONDED TO MY E-MAILS.  They never  acknowledged receipt of the complaint.  It is almost 2 weeks and I'm still waiting. That's the "support" you will get.  I checked YouTube and there is a negative video put up some time ago.  I wish I had taken the time to view it before committing to buy these.  This is a cheaply made product.  With no back-up for problems.  If you buy these slippers, you are throwing your money away if you do so.  That's it.  Just trying to be a good neighbor to the internet buying community***
After I wrote the above review between the ***'s I sent it to Old Friend.  Three hours later I received an e-mail apology and a promise to send replacement slippers.  That was October 10th.  By November 3rd I had received nothing.  I was totally perplexed.  I owned my own business several years ago.  Sometimes things don't go the way they should for whatever reason.  But you just don't PROMISE someone you are going to fix a problem AND DO ABSOLUTELY NOTHING.  There had to something going on.  I called the phone number on the company's website.  I got a very nice lady--Denise- who explained that they did not own Old Friend Slippers anymore.  The company had been sold in August to 3 men in Minnesota.  She gave me their phone and I called.  I got an answering machine-left a message.  Next day I got a call from Jill at Old Friend.  She was completely unfamiliar with my situation.  She spent a fair amount of time with me:  1) was able to find the E-mail correspondence 2) apologized for the mix-up.  We just had to write it off to my requests being lost in the details of the change in ownership of the company and all that that entailed.  Jill promised to send a replacement pair of slippers that day.  I have received them and they are perfect.  So I've gone from a one star to a five star review.  Old Friend is a quality product and if there is a goof-up somewhere along the line THEY WILL MAKE IT RIGHT.  Thanks Jill.