The bag is great; I have one for my oldest daughter, purchased at a local store, and wanted to get one for my youngest daughter (but with a different theme than the local store had to offer). Just like my local store, the Amazon vendor states that it offers free monogramming with the purchase of the product. However, there was no section or link to enter monogramming information.  I didn't worry about it and purchased the product anyway because I have experienced a few Amazon vendors in the past that just contact you within a day or two by email to submit your monogramming information. When I did not hear from this particular company, I sent them an email and did not receive a response. I recieved my bag the following week and had to incur an additional expense to have it monogrammed by an outside company. It's one thing to just sell the bag as is, and it's another to advertise something extra to entice people to buy from your company then not follow through with it. Many other vendors are selling this exact bag, so I recommend buying it elsewhere.