The item I received had very clearly been worn.  The package was all taped up.  The bra had nubs all over it on both sides, you know, that kind that come from being worn, plus it was stretched out.  It was so obvious it was not new.  I was so upset, I put it aside.  By the time I got to dealing w/it, the time expired for me to return it.  And I wasn't sure they would believe it wasn't me who wore it.  I have checked out what a new looks like, and that is not what I got from this company.