I had a problem with the Propper Tactical pants I ordered, the riveted snap broke the first time I put them on. I spoke with customer service several times and was promised a return UPS label, but it was never emailed. I wrote a very unflattering review (of which this is the edited version) complaining that I had to circumvent the Tactical Distributors LLC and go to the AMAZON website where I was issued a return label that required ME to pay the return shipping. Needless to say, I was very unhappy about paying $7.49 return shipping for a defective product.

I then received a phone call from a very nice gentleman from Tactical Distributors returns department (Robby) who apologized for the mix up with the UPS label. He  credited the return postage to my card and is sending out another pair of pants to replace the defective ones. Kudos to the Tactical Distributors customer service team. I highly recommend the company and will purchase from them in the future. Thanks Again!!