Before I ordered this necklace I read the reviews, so I knew the necklace would be smaller than it seemed, and I was okay with that. When the necklace arrived, I loved the setting, but the stone had a crack in it right across the middle, which was very obvious and distracting. The necklace was to be an important gift, for my daughter's high school graduation and her most expensive piece of jewelry to date. I contacted the seller about the flaw and asked if I should return the piece for a refund or for a replacement. I was assured that they would happily replace the necklace for one with a better stone. I returned the necklace to Silver Insanity, and from my perspective, that's where things started to go badly. I never received the replacement necklace. When I queried Silver Insanity, they said that delivery of the necklace had been attempted, but failed, and the necklace had been returned to them. (My husband and I were at home at the time of the attempted delivery, and don't know how we missed being aware of the delivery attempt. I also wish there had been more than one attempt before the necklace was returned to the sender.) By that point I had given my daughter a different graduation gift, and since Silver Insanity already had the necklace back in their possession, I asked to be refunded the purchase price. At this point the transaction completely fell apart. It was ONE DAY after the deadline of having Amazon help me resolve the issue, and I never heard from Silver Insanity again, nor did I ever see a refund to my credit card.

UPDATE: Immediately after I posted the above review, I heard from a quality assurance team member from Amazon. They contacted the seller for me and I WAS REFUNDED THE FULL AMOUNT of the purchase. TERRIFIC JOB, AMAZON! YOU WERE GREAT. I honestly don't know what went wrong with my transaction--in the beginning my contacts with the seller were very agreeable--perhaps I just let too much time pass in between my inquiries. I hate to only give the transaction one star, but I honestly don't know how else to rate the experience overall. Other people have been very satisfied.