This shoe has a soft comfortable feel to the insole, but the length is a little long for my foot and I ordered my normal size 9W. Also, because I have a very high instep, the elastic is too tight and I can only wear them for a few hours at a time. The elastic is exceptionally strong quality and although I tried to stretch it by placing a hot iron on it for a minute or so (I got instructions on line that this works well, but probably only for narrower elastic) but so far after doing this several times, I don't see much change. I asked two different shoe repair shops if it could be stretched and both said no. I kept them anyhow because I felt stable and sturdy wearing them. I am a senior citizen with lack of stability and have to use a cane or walker.