I am the owner of a Travelpro Platinum 4se 22" rollaboard. The handle tubes were made of square tubing, and of course split at the corners. When I contacted Travelpro to utilize my supposed "Lifetime" warranty, I was told the part was no longer stocked. Ahh, ok. So I had the suitcase 4 years at the time, and already a LUGGAGE part is no longer stocked. I could get 5 year old parts for a COMPUTER if I wanted to, but a 4 year old part for LUGGAGE was apparently too much to ask. What happened next was completely ridiculous. I was sent to a repair center, that tried to charge me $90 to retrofit a completely different handle, without the "T" feature. So in other words they were going to charge me NINETY DOLLARS to hack up my luggage, that I only paid so much for because I thought I was dealing with a reputable company. So now I use it to store things, since the luggage itself is perfect. It's the handle that renders it useless for travel.

I replaced it with a $60 American tourister 22" rollaboard. When that breaks, as I know it will, I'll toss it and buy a new one. For the price I paid for this piece of junk from Travelpro, I could've bought FOUR or FIVE American Touristers.

DO NOT WASTE YOUR MONEY ON TRAVELPRO PRODUCTS! They are not what they used to be as far as quality goes, and they certainly aren't what they used to be when it comes to standing behind their product. Buy discount luggage instead, and just replace it every year or two. You'll spend the same money(or LESS) and have less trouble in the end.