I trust the Samsonite name and this suitcase is nothing short of the Samsonite quality name. The built in lock is easy to program. I took this suitcase from Florida to New York. I wanted luggage with a hard exterior because it is much easier to clean and maintain. New york has a big problem with bed bugs (in hotels) and it can be fairly easy to carry these bed bugs back home with you, especially within the material on your suitcase.  The suitcase took a good beating because when I pick it up on the conveyor belt, it had a bunch of dark scuff marks. The marks were easy to clean and suitcase did not have a scratch, chip, or crack in it! I am very happy with the purchase and it is well worth the money.