I originally gave this item a 5-star review because I liked the length and style of the bellyring. Within 24 hours of posting it, however, the ring broke in 3 places while I was walking down the street (technically the 4th day I had worn it). It wasn't pulled or caught on anything, the chain merely broke away and the anchor/wheel fell apart.

I contacted the seller, JKL Novelties, who claims on their storefront to be "committed to providing each customer with the highest standard of customer service." Their response to my email was absolutely SHOCKING.

I asked if they would be willing to replace my damaged item, as I had already posted a positive review for the product and liked the look, suspecting it was just a faulty piece. I also included a photo of the damage for reference. Not only were they unwilling to replace my item, they cited some bogus "7 day return window" which is listed nowhere on their seller page. I told them it had only been 9 days (48 hours from their window) and would they be willing to make an exception? They said "sorry we stick firmly to our policy" and then accused me of LYING and BLACKMAILING them when I said I would be modifying my review?! Since then, they have sent me a number of harassing emails telling me to "never buy from them again," etc. etc.

JKL Novelties is the only seller for this product so I strongly suggest any buyer avoid them. Their items may appear affordable but they are of shoddy quality and refunds appear to be the exception, not the rule. I cannot believe this is how they treat their customers and will be contacting Amazon if this harassment continues.