Crocs Mary Janes are hard to find in my area, and I wanted a pair for work this summer. I ordered these once and got the wrong size, although the correct size was on the order form. I returned them and received a new pair, which were the same wrong size. In 10+ years of buying on Amazon, this was the first problem I've ever had with an order. I wish I could remember the name of the CSR I spoke with, but he was very courteous, professional and efficient, immediately applying a credit for the price of the shoes to my account. So I made an even exchange for some books, which are not the wrong size. Thanks, Amazon for acknowledging and correcting a mistake on your end so quickly.