My husband searched and found these Flip-flops on line at Amazon and asked me to order them in black/grey.  I did order them in his size, 9.  He wears shoe size 8 1/2 but ordered a 9 to make sure being sandals they are big enough.  He worn this size all his adult life, so BELIEVE me he knows his size.  The product was shipped promptly by Amazon as usual and arrived in good shape.  My husband liked the way they looked and tried them on and realized that even though it says size 9 on them, they are cut much smaller than usual - he says they are at most a size 8.  So I decided to return the product and re-order a size larger that will probably fit.  While returning the product on line I had to pick the return category, and of course at the end of everything I input, the "system" conclusion was that this is not Amazon's fault but my husband's that they are cut too short and his regular size took a cut! So I am told that I have to pay for shipping almost $6 (while when shipped to me was estimated at $2.85 or so...).  So not only it is not your fault they are defective in size, but I have to pay DOUBLE to return them, when it should be free.  And he wants me to replace them, but I think I can find them somewhere else...  I think that you should revise this policy and do the right thing, and not deduct useless shipping from my credit.  Then maybe I will order the larger size...  This is the reason I gave the product only 3 starts, because honestly I do not know what they deserve... they just don't fit!!!!