This was the second pair (same size same width) and she loved the first one which I purchased last year.  After I sent her the new shoes she reluctantly admitted that she is not wearing them because they don't fit the same way.  She said the heel feels lower than the first pair and they just aren't as comfortable. So, I sent her an orthotic heel insert but now it's too tight and the back of the shoe isn't high enough for the insert.  As she is in FL and I'm in the NE I can't do much about this.  She is 98 and said she wouldn't return them although she still lives alone in her apt, takes care of herself and still drives.  Oh well.  I won't buy mail order shoes for her, or anything that might need to be returned.