First let me say this is a beautiful shoe and it does run true to size, however it took me sending them back two times to get it right. The first pair that I received were very spotty & missing parts of pony hair. The second pair I received looked as if they sent  me two different shoes??! I guess the third time was a charm. Glad they finally got it right. At least it didn't cost me anything to send & exchange them. Overall I would recommend these to everyone.