First, this is a fabulous bag that holds a lot and it made well. No problems with the product. However, this is one of the few times that I've ordered something from Amazon and wondered where the heck it was a week later. It arrived the day AFTER I left for vacation. I assumed that I would have it within 7 days since Amazon suppliers are usually awesome, however eBags is lousy in this respect. Very unhappy with shipping but I will use the bag on my next trip.