When I placed the order I was under the impression because the item was in stock that it would ship immediately. Not the case. I tried to cancel by sending 3 separate emails before it shipped. I was told each time that it was too late. It had either been processed or shipped. Even though it actually had not shipped. the shoes are cute but in my case too narrow. I have never had a problem with the wide size in this brand before. As for the vendor, NEVER again will I purchase from them. I did end up sending them back.