Bought this for my daughter as an Easter gift. She put it on then asked me how to keep it closed. It was broken right out of the box. She was so upset, I would love to just exchange it, but am afraid it will happen again. The locket itself is beautiful and exactly what we wanted. I reordered it and have been very happy with the quality since. Up until she broke the ring that holds it to the chain, it has been good!!