I have given this beg 3 stars not because the bag is defective but the sizes stated are wrong.

The sizing of this bag must be taking into account from the bottom of the bag flat to the very top of the bag where the straps connect.  The bag is A LOT smaller than I expected (and measured).  My kindle barely fit into the bag in the center & wouldn't fit into either of the zipper pockets.  I am keeping the bag to gift.

It is constructed with Baggallini's wonderful quality and lots of pockets.  If it were a few inches bigger it would be perfect but I ordered the Big Sydney as a replacement.  I haven't received it yet but other reviews say it is a perfect size upgrade for this bag.