9/23/12, I was very excited to receive these shoes they were unusual & stylish. The shoes were to small, I have long, narrow, high arched feet, that are difficult to comfort. I called and spoke with a very nice lady about the proper procedure for returning them. As nice as she was, Naot does not pay return shipping. I returned the shoes on 10/4/12, on 10/17/12 I became tired of waiting checked my UPS receipt. Naot received the shoes on 10/5/12, the shoes are on back order. I have never been notified, despite them telling me they did leave a voice mail & sent an email. I can see maybe the email going to junk or something and being overlooked, but both? They think I may receive the black/pearl hash combo Matai's by 10/31/12, if I would like I can switch colors and receive the shoes quicker.
This is not what I was expecting when I ordered the most expensive shoes I have ever ordered. I normally wear Birkenstock, Merrell (no longer) work, I was searching for a fall/winter shoe I loved as much as my birkenstock sandals. Birkenstocks, fall/winter shoes are clunky and ugly looking to me...my feet are clown looking enough. I don't see anyway I can rate this higher than a one. If something dramatic happens and my opinion changes I will reconsider this rating. I hope that this is an unusual situation but my feet are getting chilly. Inserts have not worked to well for the arches yet, but I am still looking.
Good luck...Jo clown foot