I was issued this bag for a recent deployment.  Day one of being on the ground, the shoulder strap's stitching came completely unraveled.  At the time, I had a uniform and a pair of boots in the bag.  Nothing else.  I had to make due by knotting the strap so I could use the backpack.  It's sad that my knot was actually stronger than the factory stitching for a bag that's supposed to be used in the field carrying MUCH HEAVIER items than a uniform and a pair of boots.

I emailed SOC customer service a month ago and have yet to receive anything back from them in response...not even an automated email saying they've received my inquiry and will get back to me.

Shoddy product and sub-par customer service.  They should be ashamed of themselves for putting this crap into the hands of troops deploying.