We ordered the tall black Ugg boots for my wife as a Christmas present after an unsuccessful search for them at the local outlet mall. We got them as promised and the quality looked fine, but we learned a few life lessons along the way. I bought this pair for my wife through Amazon, while my wife bought another pair through a local business for our daughter. The local business let her know that the boots tend to run a size larger than what you would typically wear, no such warning was on the Amazon site, there were also tips she received on maintenance and styles from the local business, not so much with Amazon. The end result was my daughter got a great fitting pair of boots and my wife got a pair of boots that were too large. The difference in price? 95 cents. The local economy got a boost from my wife's purchase. For me, the UPS store will make a couple of pennies on the $5 return charge I have to pay Amazon to return the shoes, no exchanges on Shoes or apparel. For that though, it may be a blessing as I will now use the refund to purchase the shoes locally.