Customer Service was excellent but I ordered my usual Jambu size - one shoe slipped on the back and the other one was very tight across the base of my toes - it was weird - lose on one, tight on the other - very disappointing as the shoe is nice looking, has the great Jambu cushion - I still want the shoe but I want it to be comfortable - don't know whether to try again or not - the return process went smoothly - Hope I can find this shoe and it is comfortable