In the last 3 months, I have purchased 8 pairs of Allen Edmond shoes through different channels. I have purchased them through Amazon, Nordstrom, and directly from Allen-Edmonds (online, and brick and mortar stores). I have done this as 5 of the 8 purchased pairs had to be returned. Why? Because the heels were either slightly seperating brand new out of the box, or they were practically hanging off after 1-3 wears! I have come to the conclusion that no matter where you purchase Allen Edmonds shoes you will have this problem. I have also returned one to Nordstrom as the "broguing" on the shoe wasn't finished properly, the leather didn't terminate into a seam, it just stopped. And that bit of leather wasn't the same consistency color-wise. Quality control seems to be a problem, especially in the heel department! I kept 3 pairs that were up to snuff, but 3 good pairs out of 8 sold is not a good ratio! Allen-Edmonds for some reason has a great reputation. Perhaps it's because they are made in the USA (part of the reason I bought them), or they may have a great Marketing department. After having given their shoes a fair try multiple times, I have decided to look elsewhere for quality American-made shoes. I might save up a little more money, and give Alden a try.