This is the second one that I own.  The first one was purchased over 10 years ago besides the fact that the band has gotten a little scratched up from the wear and tear, and a few battery replacements, the first one is good as new.  I only brought a second one because I love it so much and I wanted to wear it only on very special occasions because of the band.  The band on this watch when first purchased is totally beautiful and worth every penny.  You will love this watch and band so much you will over wear it which is the reason why the band gets worn out from being scratched up.  I have not had any problems listed by previously customers in any of the two that I now own and wear.  Like everything, there are defective purchases.  I suggest that you either return it for a replacement or have it repaired at a jeweler watch repair. I have gotten so many complements on this watch.  If purchased, you will not be disappointed.