This is my first business backpack, which means I obviously waited a long time to find one that I would like. I took it on my first trip this September and found it to work well, with some minor items: This is a small pack, which to me is aimed at the female market. As such, another compartment or two inside would be very helpful. Not adding more weight, just some very simple separators. As it is, I used ziplock bags to keep things compartmentalized. The side pockets work well for either a 16 oz water bottle and my cell phone. The straps are adjustable, but are different lengths--I still haven't figured out why. The pack is very comfortable against my back with enough padding for both me and my laptop. I carry a 13" Mac Book Pro and it fits quite easily in the section. I carry a small notebook, a paperback and a travel book. This weight was all very easily managed with this pack.

Around the zipper areas, black thread is sticking out in sporadic places. No idea what it belongs to. Quality issue? The two locks are very simplistic and make me wonder if Parker (see Leverage TV show) could easily make her way into the bag or not. Hm...But it's still safer to have this pack on my back in a crowd than a regular pack without the clasps that hook and get tucked away.

So overall, I am pleased with the pack and fully intend to wear it out with usage! When the next pack comes along, I'll buy again.