When I first received this, as a gift for my 4 yr old's birthday, I opened it and the ballerina broke in half!  I was so disappointed b/c my daughter was really looking forward to getting a ballerina music box.  I went through Amazon's return process link to send an email about my problem and within a couple days I had a new music box!  At first I wasn't sure I liked that it was a "purse" style, but my daughter carries it with her everywhere, so now I'm really glad that I got this style.  She even took it to church last Sunday.  Great product & great customer service!