this shoe was gorgeous out of the box. the shoes arrived in very impressive little shoe bags & nice packaging. you can tell these shoes are good high-end quality. but since i needed them for a particular vacation that involved alot of walking in a dressy outfit, i returned them & kept a different pair that were not as pretty but made for easier walking. also, since everyone's arch is different, someone else might think they are comfortable. for me, the main issue was pain in the ball of the foot. if i was purchasing them for a wedding or some other function where i would only have to wear them for a couple hours i wouldve kept them.