I'm giving this lovely bag the full 5 stars because it doesn't seem right to penalize the bag for Amazon't amazingly poor service. The bag has a lovely assortment of pockets and pouches, and the purple color is rich.  My bag arrived without the shoulder strap that is shown in Amazon't main photograph.  When I contacted Amazon's customer service this morning the rep who called me back gave me a giant, uninformed run-around, and said "It don't come with a strap" (his poor grammar, not mine!), when I asked him how he knew that so quickly, he said "I researched it."  I asked how he did that and he said he looked at the item listing and since it shows three other photos without the strap that it "don't come with it".
I contacted the manufacturer, Lipault, and received a very prompt and helpful reply saying the strap does indeed come with the bag and should have been in an inside zipper pocked, and that since it was not there that they would send one out to me right away. Up to now Amazon has shown me such good customer service, but today's experience has truly shaken my confidence in the company. Highest marks for Lipault, and a total black eye for AMAZON!!!