I had a problem with my order.  My 15yr old daughter had found very unique shoes for her mother for Mother's day.  She asked me to order them which I did.  Yesterday I received an email which stated that the shoes would not arrive until Monday (the day after Mothers Day).  I had ordered the shoes on May 3rd and they were the Mother's Day Navy Vegan Classics, an online exclusive specific to Mothers Day.  I thought that my order was placed with plenty of lead time to get them here.  So I was quite disappointed that they would not be here by Mother's day.

Although it takes some time to work through customer service (probably because of Toms popularity and growing pains) I ended up with a great customer experience.  I contacted Toms via email and chat and told them of my situation.  They worked with me to get me the shoes here by Mothers Day.  Now I don't have to explain to my daughter why dad didn't get the shoes here on time.  Thanks to Celia and Blake at Toms for great customer service and saving dad on Mother's day.