I needed a pair of green flats, and although this one was more expensive than I usually buy, I know the reputation of the Naturalizer brand, so decided to go for it. I initially didn't realize that the shoe is sold in three widths (probably gives you a clue about the type of shoes I generally buy), and mistakenly ordered the narrow width.  It arrived, didn't work for me, so I set up a return, and ordered the medium.  Or thought I did -- in fact, I ordered the wide!  I quickly attempted to cancel the order and place it correctly, and it seemed to work.  But two days later I had a pair in each width.  It was actually nice to be able to try both on before deciding, and the return process on the pair I did not select COULD NOT have been any easier!  I am very pleased with this purchase, and look forward to purchasing shoes on Amazon.com more often!