This bag is made well, of excellent materials.  However, it doesn't hold very much without looking lumpy.  The main zipper is hard to open and close; you need to use both hands, which is awkward when you're on the go.  There are too many open, inside pockets that get in the way of placing things into the main compartment.  This bag needs a gusset, even one 1 1/2" wide to keep it looking neat and professional.  I thought this was going to be the perfect work/town bag, but instead, I keep reaching for my baggallini bags.  Because of its excellent construction, it's heavy for its size, and the rings connecting the strap to the body of the bag are oversized (poor design).  A major flaw is the poor quality strap, which keeps getting twisted, too.