I received these yesterday and they came out of the box in pristine shape. They are just a gorgeous shoe. The right one was slightly bigger than the left - strange because my right foot is my larger one - but they look fantastic and if I need to put an insole in that one later, I can. There is not a lot of support from the laces but once you've got your foot in there, you don't really notice it. They are a real classic and I know I'm going to love these for years to come. Indigo by Clarks are the GREATEST.