I love the design of this cute charm. However, when I put it on my bracelet within a few minutes the "turqouise" inlay piece on the reverse fell out. I glued it back in and it's been fine since then. I would expect good quality, given the price of the charm. When I advised the seller, without prompting, they sent me two other very nice charms free of charge. I must say I was taken aback at their excellent customer service. I would purchase from them again...perhaps my incident was a fluke.