I purchased this item back in June 2010 and as time went on the stones started fall out and i loved this charm/bead. It is more beautiful in person. It had been several months and this charm was no longer looking pretty because most of the stones had fallen out. I contacted the seller "Sabrina Silver" and I got an immediate reply...they just asked me to take a picture of the item and I did and they requested me to send it back and sent me another (which arrived very quickly). Because I loved this so much and think it's so beautiful regardless of the missing stones I will give it 5***** because of the beauty of the bead and the response to replace it so promptly. You won't go wrong ordering this bead or purchasing from this seller A+