I bought this bag for my son who is a HUGE Ghostbusters fan. When it arrived I was excited because it looked like a sturdy bag. I wrapped it up & put it under the Christmas tree... Christmas morning I had one very happy boy! Then the first day of school after the winter break my son proudly heads to school with his proton pack. When I picked him up from school that day he was in tears. The darn thing broke!!!
It was a pain to get in touch with the company and then I had to send the pack back before they would return my money. I feel it took a long time for them to tell me how it was going to be handled & then it took a long time to get my money back. And in the middle of all this I had to go buy my son a new backpack!