I love love love my necklace. I got the 18K with the 22" chain initially. This chain when I put it on was a bit long. In a regular Vneck shirt for example - it would sit directly above the V. I had emailed them asking if I could just purchase a 20" chain as that would make it the perfect length. She was so kind as to ship me a 20" free of charge. I loved the customer service I received on my order. All my friends want one now and I am preparing to purchase one as a gift. I never take my necklace off and will definitely purchase another one when this wears out. The shipping date that Amazon quotes is a bit off - I received my necklace about 2 1/2 weeks before it said I would. Give it a few weeks though as it is being shipped from Isreal.