this tote is great!  the shoulder straps are very comfortable, which was the main reason for my choice.  my old bag did not have shoulder straps, and was very awkward to carry.  everything I need for my day fits in it, and the top zips to keep it all in.  sturdy construction, ample room, lots of pockets.  a great item and a great price!  no complaints at all, I definately recommend, and may get another color for winter!