I like the shoes appearance and all. After 3 days of wear I have a nice skin tear in my Achilles from them digging into it. Have worn different socks with each wear to see if that would help.  As most runners know, and I did try, a band-aid is not going to stay in place in that particular spot.

I contacted customer service and was disappointed with the response. Not compassionate, no apologies for the skin breakdown  I received from the shoe.  He responded that I probably ordered the wrong size, though it is my consistent New Balance size, and have no similar issues with the other foot.  I can feel in the bend of material where it's harder and cutting into me.  I was told I could send it in, but they may not call that a defect.  Of course I would not pay $6 to buy a shipping label so they can examine the shoe, so I was kindly told I would receive a pre-paid one withing 5-10mins in my email. This did not happen.  If they deemed it was not a defect, I would have to pay for it to be returned. Why would I want a shoe that is going to cut into me? I don't. But guess that is how they make their money?  I understand there are policies, but I feel comfort and skin breakdown is not something a shoe store should just shrug off.