The bag is very roomy - holds my laptop and many other things as well, so I love the size.  My only complaints are that the zippers are a bit weak and get a little stuck - so far no problems, but I'm hoping they last.  The second this which is not really an issue -  This bag can be used a back pack, a shoulder bag and has handles, which is exactly what I was looking for, but maybe an improvement is that it would be nice if there was a zipper to hold the straps that are not being used