The pendant is lovely, and more delicate than I thought (a plus for me). But the chain was clearly broken and crudely repaired with jump rings that are slightly bigger than the chain width, so it kind of ruins the effect of the necklace. I was so caught up with filling the urn part that I only saw it right after I was done, so that's a bummer.

Update: after talking with the seller, they immediately sent me a whole new chain/pendant. Unfortunately, the second one they sent has the same "defect," so now I'm guessing that the jump rings are there on purpose, maybe to prevent the pendant from sliding off? I don't know, but it still bothers me. However, I upped the review from 2 to 4 stars because of the prompt and courteous customer service, and overall I really do love the necklace as a whole.