I wear a size 9 in most shoes, but not in these! I tried using clear inserts, heel pads, etc...no go. I finally bit the bullet and re-ordered in 8. Perfect! And these shoes are just...pretty! They are comfy and really delicate looking, but they seem durable. I'm sorry I really paid double, but someone will benefit from it. Plan to donate them to our women's shelter. Hoping they bless her...whoever she is!!