I wore this sandal for quite a while with no complaints. It took a little getting used to coming from a Teva, buy for hiking and working outdoors this was far superior. This summer I knew the trade was getting low and figured I'd have to buy a new pair or have them resoled next summer. Then I noticed one of them had bubbled and there was a hole going though to the (undamaged) strap. rather than pay for a whole new sandal I figured I would send it in before the strap got damaged and just pay to have it resoled or possibly have it fixed under warranty. They told me it would be covered under warranty and they would repair it and send it back. Their website says turnaround time is 10 days after they receive the sandal. They have now had my sandal for 30 days and it has not been repaired yet, it "is still on the floor, but they should ship it out this week"...which is also what they said last week. So not only is it not repaired a month later, it still has to be repaired and still has to be shipped back and by the time that is done I'll be looking at 45 days MINIMUM before I get them back. If I had known it would be like this I would have bought a different pair of sandals 35 days ago and not bothered with this clown show.