Not sure about the mixed reviews. We've used once to/from Mexico. Yes...they scratch EASILY. We didn't have pieces fall off or break. We didn't fill them all the way up and they didn't explode. These are Samsonite which are a very respectable brand. Well made and sturdy. They're not as heavy as the product info shows. They weighed in at about 11 pound empty. We were able to pack for a week trip to Mexico including pool, day, and nighttime wear, toiletries, and books and only topped out at 45 pounds. They roll well. They're beautify and distinguishable which we wanted but we never expected our luggage to be scratch free and not get beat up. That's just part of travel. Buy with confidence. You can't beat the price and we bought 'used' from Amazon. Saved 20% with a coupon through Amazon.