The garnets themselves only rated a single star-only because there is no zero) but the service was five star. So I split the difference. FWIW I bought a string of the purple jade and was EXTREMELY  pleased with them. It was a much better graduation, and a very attractive translucent look to it. don't be afraid of this seller, I'd just suggest steering clear of the garnets-honestly they looked more like bloodstones than garnet. Completely opaque and full of ugly streaks.