the item I received was the wrong size.  I ordered 8 extra-wide and what was delivered was an 8-wide.  I literally could not fit my feet into either one of the shoes.

now why the 4 stars?

well you see, I had a veteran's case manager.  she's helped me for almost 10 years but now she works with homeless veterans.  she has a fellow veteran that desperately needed a pair of shoes.  his size?  8-N, as in 8 narrow.  well, he got'em and swears that they're the most comfortable and the best pair of shoes he's ever owned.

so AreaTrend, you're mistake with me was a blessing to another person.  Good Job!