The warranty is horrible. I only used this piece of luggage twice and the wheel has half falling off. I tried to get a hold of the manufacturer and there is no answer to the U.S.warranty phone number that they put on there website - 1-888-392-8800. Also the life time warranty doesn't cover any damage that may be caused from the airport. There is not too many other places that people use luggage. The warranty is crap.