It took three tries to get shoes that weren't damaged or defective in some way. However, I'm glad I tried one more time. These shoes are a perfect fit and cute as ever. I love wearing them because they are super comfortable and they don't kill my feet after a couple hours. The heel height is modest which allows you to go pretty dressy or casual (though I don't recommend jeans with these). I am so glad I have these in my collection now.