I already had this same exact pair in brown that I had purchased from a department store while on vacation. I LOVE them. I decided to get a black pair and ordered from here. I already knew how they fit so there was no guessing as to the size/style to order. When the shoes arrived they were not in a Lucky Brand shoe box, but in a plain generic box that would fit a huge pair of men's sneakers. They also sent the wrong size. I returned and waited for the correct size. Once the new pair arrived, it was in a different box but the correct size. I tried them on and they fit differently than the ones I already had, the foot bed was not as soft and the leather was not as soft either. I put on my other pair just to compare and they still felt amazing, not like these. I'm not sure if they were a knock off or what but I returned them. I'll just buy from the same store I bought that other pair from when I go back in a few months.