I really wanted these shoes to work for me. They were super cute and a bit tight on the first try, so I sent them back to get a half size up. The half size up was still a bit snug but I decided this was ok. I went to put them on in the morning and one of the top hook eyelets totally snapped in half. Upon closer inspection, I was disappointed to discover that the hook eyelets are made out of plastic, not metal. Fortunately the return and refund process is awesome and I was quickly refunded. I guess you get what you pay for though.