These shoes were comfortable right out of the box! They have great cushion and arch support. I wore them to work all day and didn't have one complaint. They do however run a bit big. My normal size is 9W, and they kind of flop on my feet a bit. I ordered the black but in an 8.5M. Even if the new pair is a bit tight, they are leather and will stretch. I can loosen the laces as well, but I think they will fit just fine. Every time I wear them, I get compliments. Very happy with this purchase :)