Arrived in good condition.  The case body is nicely done and the inside materials feel great as well.  The product is pretty quiet when operating, I can barely hear it in a silent room.  Only issues I have is the timer for the 3hrs on / 9hrs off runs a bit long so the start time creeps ahead with daily use.  Simple solution is to turn the unit off then on again when you want the cycle to begin.  The other issue is that I have a wrist size that (for metal bracelets) is a wee to small for the normal pillow sleeve and much too large for the inner pillow itself.