First let me say that I've been an Amazon shopper for many years!! I've purchased an array of items from clothes to appliances to jewelry! Always happy!  This last purchase was complicated because it was stolen from outside my home on Wed and today (Fri) I received a brand new boxed one. The rep who I spoke with Wed was extremely patient and understanding & I'm saying that to say I wasn't pleasant to deal with because of the situation. She was absolutely amazing and eventhough a thief took off with my initial purchase it was replaced and as you can see extremely fast. That experience will not alter me from continuing to shop with Amazon because they've always been great in my purchases as well as outstanding with their customer service skills. The watch is beautiful, classy and appears to cost a lot more than what the price is.