Well...at first glance, I assumed the backpack was used/returned. It seemed flat and dull. Didnt have that new leather smell or appearance. I opened it, to discover literature unrelated to FRYE not anything relevant. Apparently left from the previous customer. Further inspection revealed a missing rivot on the bags left side. I don't complain a lot, but this really disappointed me, that I would spend $450+ for a product that was returned by a previous customer and damaged without being inspected by Amazon. I intend to buy a second bag and hopefully will have better results and a different review. BTW...the only indication this is a FRYE product, is a small stitched logo inside the backpack. Im really disappointed