Gift from my husband for V-Day... As I was taking it out of the box something broke,  can't remember what exactly (it's been a few months) but I think it was the heart. I was upset because I hadn't gotten to wear I and I was embarrassed because he was so proud of himself for remembering to get me something and here i'd broken it! I contacted the company and Peter bless his heart was very kind and replaced my necklace. Customer service is exceptional with this necklace. Will order from them in the future and recommend to all I know. The necklace is so cute. Chain is a bit too short for me but I'm seeing in other reviews I can let the company know and they'll send a new longer one. Will be trying that out!