I have been buying the GT-2000 ever since they first released it. My podiatrist incidentally ordered to same shoe for their great staility and acceptance of orthotics. We'll, for the series 5 GT-2000 (ie, GT-2000 5), ASICS cowtowed to a small group of runners, and narrowed the heel width. This cause orthotics that previously worked to jam and squeek. My orthotic actually broke, and I had to replace it. When I called ASICS, they said that they were aware of the issue, and they would only offer me a 25% discount off their own (high priced) web site.

ASICS is not taking responsibility for their actions. They could have easily recommended to this small group of runners to add already available heel inserts. How do we remove a manufactured narrowing of the heel with imbossed reinforcement to keep it narrowed? Can't be done.

Even though ASICS customer service asserts that the narrowed heel has been removed from the series 6 shoes, I found an older series 4 shoe and ordered that. ASICS has done a very poor job of customer relations on the release of the series 5 shoe. This may portend what they will do with future mistakes.