When you are sent a whole size too small do you think the buyer should be happy with that . The shoe says 10 on it but no way that  it's a , 10 it is definitely a size 9 or smaller . I have ordered too many shoes and only once in a while have I been sent the wrong size . This is either a manufacturing mistake at the factory or a deliberate label sizing error . I ordered 2 different times size 10 shoes and both pairs are no bigger than a size 9 at best . Absolutely terrible on the sellers or manufacturers part .