Ok, these are BearPaws.  Not Uggs.  I have been buying them for years and they are consistent in quality and fit.  I have never had a pair of Bearpaws that have had any arch support.  This is no big deal, that is not why I buy them.  I see some buyers fussing about that, but these type of boots are not for people with arch or general foot problems.  Besides, I have inserts to put in them if my feet do hurt.  BearPaws are cute, functional, fit my size 7 feet every time and are very reasonably priced.  This last pair set me back a mere $33. I typically do not pay full price and thus if a button eventually falls off, I don't care.  Having said that however, it has only happened once.  Look ,if you get them on sale, you have just gotten a fine bargain.  I own ten pairs.  They are fine.