Really impressed with this companys customer service.
 Very important: register for the warranty within 30 days after purchasing.
My daugters first pair got lost, but I never registered it, so ended up buying a new one. The second one got stomped o the first day and broke. They send me a new one, which has taken a lot of hits and abuse from my 20 month old. Fits great since she reached about 12 months: