I ordered these for my husband who has a wide foot with a very high instep, so because there were no 1/2 sizes I ordered these Woolworks Men's Australian Sheepskin Slippers in a size 14 and they were a little too big for him.  My refund was sent promptly and the customer service from the company could not have been better, with several personal follow-up email letters to make sure of our satisfaction. When we received the new size 13 shoes they were a nice color, thick and warm, obviously well made of good materials, but sorry to say my husband's high instep did not fit into the new shoe. I'm only sorry that I didn't give them a good review sooner