I received the bag with no issues.  Its a great bag - nice and roomy with a back area for a notebook or laptop.  It also has a piece that fits over luggage.  I've only used it once so far.  Its a bigger bag than i am used to but so far its been great.  I wore it on the NYC packed subway so was a bit cumbersome for me at only 5 ft tall.  Once i get used to it i am sure i won't be able to live without it!  I have the smaller pack but wanted one with padded material as the other one can be too heavy on my shoulders when its full.  The other problem with the smaller bag was the strap adjustment just can't be made small enough for my frame so the bag hung awkwardly.  This bag can be made very small or very big.  Buy the bag.  You won't be disappointed.