So the first time I ordered these, I got the wrong ones, and it was a bit of a hassle getting the right ones in time for an event. HOWEVER, I must say that the company got back to me and refunded 10% for my trouble, with me asking. And now that I have them, these shoes are everything I had hoped for. I just wore them all day at work and I don't really even need to take them off. Worth the big bucks for sure!