UPDATE 7/20/2018: Customer service reached out to me and sent a new pair of shoe trees that arrived in the proper condition based on my previous experience with the two-pack. That was very kind and proactive of them to make that effort and I can stick with the brand I like.

I originally ordered the two-pack of these shoe trees. They arrived in perfect condition and I really like the trees. I needed a third shoe tree so I ordered this single set. The box arrived with mold spots all over the box and there is sap exuded in spots on the trees themselves. Because of the mold, the trees didn't have that nice cedar smell they should have. Obviously, this set was not stored properly so I returned it and ordered another single tree set. The second set arrived in the exact same molded condition so it is also going back.

Unfortunately, there is no way that I can find to contact the company to inform them of this problem and I don't feel like continuing to place orders until I get one in good condition. Therefore, Ill be looking at other options for my third set of shoe trees, which is unfortunate since I really like my other trees.