I bought this backpack as a gift to my close friend, she was happy with it for about 2 months, after it upper handle came off with part of leather((( I knew it only today, and decided to leave review as soon as possible.
Probably it's not enough sturdy clamping of it, or probably she used it for something heavy... but backpack is BIG, and it suppose to use it for big and heavy item. very dissapointed (( But, overall it's very very beautiful backpack, and it's transformer (adore it in backpacks)

Update: UTO company provides great service! I leaved my review with 3 stars after several months after I bought it, but this seller was so kind and provided me new one without any additional charges, highly satisfied.