Absolutely love this bag. I've only used it for a week but it's so convenient. It only took a day or so to get used to where I put everything and now it all seems to be at my fingertips, no hunting or digging for anything. As an artist and avid reader I tend to carry my art journal and supplies with me as well as a book or my Kindle. It all fits so easily it's almost too good to be true. The only two things that kind of bug me is there really isn't a dedicated pocket for my cell phone, which in this day and age is vitally important. The second is the hidden side pocket with the elastic. I feel it should be big enough and sturdy enough to hold a water bottle but it really isn't, so I still have to stow my bottle inside the bag. Other than that it is very comfortable as a shoulder bag as well as a cross body and I hope to use it for years.