This product from a size and function standpoint is exactly what I wanted. I loved the bag as soon as I started using it. However, within a week of use I discovered a non-seam rip in the outside flap pocket. I was not able to return the bag within the Amazon time window and discovered that Plambag makes NO provision for direct customer contact or service. If you have a problem... tough luck. So... My single star is simply for quality of product and zero customer service.<a data-hook="product-link-linked" class="a-link-normal" href="/Plambag-Canvas-Messenger-Bag-Small-Travel-School-Crossbody-Bag-Fit-iPad-Coffee/dp/B01G1N9YMO/ref=cm_cr_arp_d_rvw_txt?ie=UTF8">Plambag Canvas Messenger Bag Small Travel School Crossbody Bag Fit iPad Coffee</a>