i got these for an elderly lady who live in my apt building who needed help finding boots, and she liked them very much....she loved how soft and fuzzy the lining is and how they look, and the style, and the fit in the foot region was good. But her ankles were too swollen to zip up the side so we had to return them. The 9.5 fit her, she wears 9.5 wide, except for the ankles were too tight for her to zip up. she was sorry to see them go but could not wear boots that could not zip up.