I ordered this yesterday for the best friend of a 16 year who passed away from cancer last week. I paid extra to have it arrive in one day so I could give it to the young lady today at the visitation. This is how it arrived. Too exhausted to even be angry. Just cant believe a company would send this out. Advice: quality co tool keeps customers. I chose to give it to her as it was due to the situation. Felt awful giving her a damaged item where you could barely make out the sentiment.