The good:  It feels really durablemore so than my last Harley pack, lots of pockets for organization, and looks great. I like when I find Harley products that aren't so loud or flashy. Their designers nailed it on this one.

The bad:  The dimensions are incorrect in the product description, which is why most reviewers say its smaller than expected. CORRECT DIMENSIONS ARE 18 TALL, 10 WIDE, 4 DEEP. Product description says 14 somewhere, making it seem like its 14 wide and 10 deep, but that is inaccurate.
Also, the adjustable webbing of the straps is ridiculously long. Manageable (I just knotted then to shorten) but annoying.

So yeaha little smaller than expected, but overall a great backpack.