Item arrived on time. Thats the one star for. Another star is for the fact that the bag can fit a lot of items. I took out 3 stars because the strap hurt my shoulder. No, I didn't put heavy items in it. In my opinion, I put about average amount of items in it as a normal person would do. The strap buckle is also placed weirdly. If I extend the strap, its too long and keep hitting my legs when I walk, but the metal buckle didn't lay on my shoulder bones. If the strap is at comfortable length, it hits my shoulder bones. I brought this during a tour and I was very miserable.