Love the look and feel of birkenstock sandles I have had a few pairs for over 20 years that i can still wear. This is not the same quality I purchased years ago. At first I loved them (total of 3 months) then winter hit and it was time to put them in storage until May 2018. I have worn them for 2.5 months now and the cork is cracking by the inner toe strap. Totally bummed by the quality! I hope someone in customer care can help me exchange or return them.