UPDATE: I have tried to get my bag back from warranty and they cannot find it. Not did they bother looking. They issued a refund which I am not mad about but they literally lost a purse I had for almost a year! So incredibly dissatisfied.

Right now the manufacturer is apparently fixing this bag that I have owned less than a year and it has taken absolutely forever. It has been weeks! I invest in my things and was severely disappointed and I am the only one asking questions. They are not keeping me up to date on what is going on and it is not great customer service!

I liked the bag until it broke and then this happened.