I received a pair that look USED. The bottoms were scuffed, there was a stain on the side of the shoe, and I could even see the "toe marks" on both of the shoes. It was pretty disgusting. I decided to try them on quickly, just to make sure they would fit if I were to exchange for another pair. Well, as it turns out, they were too large and my feet slipped out of the shoes. I ordered an 8.5 Medium, my usual size. I noticed just now that they sent me an 8.5 Wide. No wonder they seemed too big! What a big FAIL this purchase was. I'm also going to contact the seller about sending used shoes. That should never happen. I'm not going to order another pair, even though they are very pretty shoes. It's a shame.