I bought this item for my work trip to accommodate laptop and one inch binder, along with some little personal items. At the airport before getting to the plane it already had this stich separation. Maybe caused by holding the backpack from the top fabric holder. I love the design and the string base with rubber protection underneath. But will have love it more if the stitches where made stronger. I feel I have to be careful and worry about not breaking it. My previous backpack from other supplier it still intact after 8 years approximately. I like the idea of having wheels to rest my back. Only recommendation to supplier is work on the sewing design. Make them stronger or change the material so atoches don't come apart. Thanks! I still will use it with care. Specially when holding from top fabric holder.