I wanted to love this pack. In fact, I still do. I bear no ill-will whatsoever because I'm a devoted Osprey customer and will always be. I'm only 5' tall and about 110 lbs. I brought this to Indonesia for a month and I was very surprised at how the weight of the pack did not feel centered at all. I felt like I was going to fall backwards and it caused a lot of pain in my shoulders. And yes, I always use the waist belt and I ordered the smallest size. It just wasn't the bag for me. I'm guessing it's my size, but maybe not...so take my review with a grain of salt.

I contacted Osprey and customer service was great!  They could not let me exchange the bag since it was used, but they gave me a special discount on a future item (which I took them up on) and sold my used farpoint on eBay. I'm super-happy with my current bag, the Osprey sojourn 60L.