I loved these shoes when I first tried them on so I just knew we would have a long, happy life together. I broke them in carefully, only wearing them indoors, on my carpet, with socks, for a couple of hours a day for a full week.  Well, I just went on a trip with them and let me tell you, they tore my heels apart.  The ridge on the back is rougher than you think and until you walk awhile in them, you don't realize it. Yes, the footbed is comfy.  Yes, the toe box is wide and roomy.  The quality of construction (other than the heel fit) is excellent. So of course, I get back from my trip and go to return and only yesterday the window for return closed.  Now I have an expensive pair of shoes which will make me lame if I wear them for more than a couple of hours or walk anywhere in them. Sad.