Where to start.  First the packaging.  It couldn't be cuter.  Then the story about the mittens and the handwritten note with a piece of yummy chocolate.  And most important of all are the mittens themselves.  I love the pattern and they are so warm.  I like that they're lined because not only does it add to the warmth but keeps them from being itchy.  You can wash them by hand in cold water and who doesn't love that.  I love them so much that I bought another pair in a different pattern.  I got the medium and they fit just right but I did measure my hand first.  I can't say enough good things about them--they're excellent.