I bought this a year ago. 2/3/17. I travel at least once a week. Yes, it is scratched up but who cares. It gets my clothes to and from wherever I go without any problems. No problems with the wheels or the case itself. I haven't used the lock because it doesn't matter. If they want to search your luggage they will, and there is nothing that the baggage handlers will want to steal. I traveled 72,000 miles last year with this bag. The reason I'm putting up this review is that I am buying the 20" and I hope it will be just as strong. I don't need the space for 3 day trips. I tried to add pics but I couldn't  figure out how.