I needed black leather shoes for work as I will be walking for much of my shift. These were described as 100% leather but it sure did not appear so. Also there were no insoles! When I called customer service, I was told that it was listed as part leather/part synthetic. I had to tell him I was looking at the "100% leather" description on line as he was speaking to me. They were back at the post office within 2 hours of receiving them and I bought a different pair right after that.