The first scale we received was off by more than 10% and i immediately contacted the seller.  They were excellent with their customer service, responding the same day.  they immediately sent a replacement for the one that was not working properly, which i received within two days, and the new one works great.  I am very happy with this luggage scale.  It is very easy to use...the handle is wide enough so that you have plenty of room for your hands to hold the scale out in front of you while weighing your luggage.  the strap that goes around the handle of your luggage is very sturdy and the webbing is very thick and strong.  the digital dial is easy to read and you are able to change the weights from lbs to kg very easily.  i travel a lot and i'm sure this handy scale will be beneficial to weigh my luggage to make sure i am not over the desired 50 lb limit for most airlines.