Arrived in an overly large box with an inadequate amount of cushioning, and was pressed almost flat, apparently before it was even put in the box. I liked the distressed look as it appeared in the online photos, but there is a difference between tastefully distressed and bedraggled looking, as this hat was. The chin strap was very stiff leather, and would have been uncomfortable without manually softening up first, which I didn't feel I should have to do. Also, this hat appears to be mass produced and identical hats sold under different brand names. On the positive side, the fit was almost perfect. Overall, this was a thumbs down experience, and has made me want to avoid this company in the future.