I bought this to replace my shoulder bag, which I noticed was causing pain in my hips and neck.  It has been great so far.  It's easy to change from backpack to cross-body bag to even shoulder bag.  The various compartments make organizing my stuff easy, and it holds everything I need with room to spare.  Aside from using this as a daily purse replacement, I also used it on recent trip abroad, using it to carry documents, water bottles, snacks, as well as the usual wallet and cellphone.  I was also able to put this through the washing machine with no issues.