Several issues:

(1) The product listing and pictures are a bit misleading. The first picture show a diamond cut chain, but the second picture is a regular chain, and the Q&A indicates it is not diamond cut. The chains I received appear partially diamond cut.

(2) My main discontent is the color. The color is very pale, almost silver like. I've attached a picture of the chain side-by-side with the 14k gold diamond cross pendant I was planning to use the chain with (the picture is of the back of the cross, because it shows the color difference better that way).

I was briefly planning on just keeping it, because it's such a hassle to have to return it and find another chain, but ultimately I decided to return it because the color on the chain looks so cheap, especially when I put my 14k gold pendants on it.

Also, to clarify, I do not think that there was a problem in fulfilling my order, because the chains I received look exactly like the picture. The problem is that one of the pictures shows a diamond cut cable chain whereas another picture and the Q&A states that the chain is not diamond cut, which is confusing.