I read other reviews before purchasing this chain that stated this was not a quality or sterling silver chain.

I disagree. I got a 14" chain and have had no problems with it whatsoever. I've worn it several times with various pendants. It is indeed sterling silver. I cleaned it with silver polish and ran it over with a silver polishing cloth and it shined up beautifully.

Customer service contacted me after my purchase to let me know that if I had any problems with the necklace, to contact them and let them know.

I like the chain very much and was pleased to find one so small to wear as a choker.