Fantastic Bag!  I have to admit that this is my second bag. I bought my first one around 1999. It served me well through many deployments. It was my Go-To bag because of it's usefulness and durability. Through the years and admittedly over-packing this bag, one of the straps started to fray.
I contacted Sandpiper, and they offered to repair my 17 year old bag, but gave me the option to replace it. (It was pretty worn, to be honest.)
Without question they replaced my beloved bag. This has now become my favorite Graduation Gift. I have only heard good things form the 5 bags I've given so far. I plan to buy another this week!
All things considered, this is a Great Bag! I'd recommend it to any traveler.