As others have said, yes the leather is hard, the heel cup is low.  But these are good points in my book! A lot of shoes nowadays are made with cheap thin leather--which is immediately soft, but doesn't hold up to a lot of wear.  This is hard leather but good quality--will soften up as it breaks in, and last for years.  The low heel cup is also a big plus for me (my heels are low and arches high, so many shoes with higher backs cut up the back of my heels/ankles excruciatingly painfully). I am a slightly wide sz 6, and the 6 in this is perfect right out of the box (I usually have to take 6.5 in Sam Edelman, since it tends to run small/narrow).

I got summer sand/black, and yes it's a gorgeous dupe of the Chanel cap-toe style.  The "summer sand" nude shade is a bit more pink and fair than my skin tone (I'm middle-of-the-road "light", not fairest fair but not tan at all).  It still looks natural and does that leg-lengthening effect you get with nude-colored shoes. The slope of this shoe is good and supremely walkable... Even with a measly 1.75" heel like this, some shoes (esp. standard kitten heels) are pitched awkwardly so your foot slides forward as you walk.  This one is sloped nicely--mostly flat under your heel, so you can stand properly upright and your foot doesn't slide around. The block heel is nice and stable too. (FYI, I bought my sz 6 through another vendor since Amazon was sold out, but reviewing here since it's where I did my research!)