The hat was poorly packed and damaged in shipping. I was refunded quickly and easily. That aside, I ordered a small and I would have had to use the sponge insert to make it fit. It felt less like straw and more like styrofoam and I didn't like the way it looked so i didn't reorder it. Instead I went for a Ultrafino Monte Cristo Straw Fedora Panama Hat which I received and am happy with.