I am writing this review as I can't figure out how to message the seller privately regarding this briefcase bag that I purchased for work about two years ago. It is a nice looking bag and the leather feels of good quality. A few months after my purchase, the hardware on the sides of the bag that connect to the longer shoulder strap warped and are unusable, so it must be carried by the short handle on top. When I purchased the bag the site noted a 3 year warranty. Can you help me get the hardware replaced so that I can carry this as a shoulder bag as well?