As much as I loved the first back I purchased, this experience was awful.  The bag we received was obviously used and sold as new.  We found a cigarette lighter, nail clippings and a hair clip in the bag. In addition, one of the zippers does not work properly and the name tag was not included. For the amount we paid and the number of these bags we have purchased, we are more than disappointed.  I have tried calling several times and have yet to receive as much as a phone call back.  I would suggest anyone purchasing these to be careful, you might just get a used bag.