I was so excited to receive this off of my Amazon Wish List for Christmas as I took a new job requiring a lot of travel.
One trip and the handle will no longer extend to full height, it will only come up half way and locks up.
I've had a number of people try to get it to work with no success.  So although I loved it on the way to my destination when the handle worked properly, I was beyond irritated to have to hunch over to push the bag with the handle half extended on the leg back.
Very dissapointed and I do not see how to return an item from Amazon that was purchased as a gift from your wish-list when all paper receipts included in the box are long gone.