I purchased my first umbrella a year ago. It is perfect for rain with strong wind. I love it! Just recently I noticed that one of the ribs is not functioning properly. I send e-mail to the customer service and was really amazed with the quality of service I received. The next day I received a reply from EEZ-Y Team. They asked me to send a picture of my umbrella. And in two days I received a brand new replacement umbrella!!! Thank you EEZ-Y team. This is really the best customer service experience I ever had!