So glad I chose this one out of the many offered. Shaping is excellent...flattering and still very comfortable. Sizing is just loose enough to allow for layering with a vest or heavy sweater underneath, while still looking great with lighter ones so not necessary to order up a size. Collar is high (to the chin) so keeps wind off the neck area. I'm 5'7" and this reaches the very top of my thighs, so a perfect length for standing or sitting. Hood is detachable via a well-hidden zipper. Stormy Night is blue/gray (sometimes called slate blue) and is a good color choice because it goes well with most shades of blue, gray, brown and black. I didn't need customer service, but after ordering I received an email explaining how to get in touch if I had any problems. So...I couldn't be happier with this purchase and highly recommend it to all fellow wanderers.