I loved these boots. Sadly, the heels wore through to the block in 3 weeks and Columbia/Sorel has a ridiculous warranty claim process. I emailed their customer care center, who told me I had to call them from 8-5. It took me some time to find time during my workday to call. When I did, they told me I needed to fill out a claim form online. I don't understand why they couldn't have said that in the email. Additionally, it turns out that the customer has to pay shipping for a warranty claim. Totally unreasonable and I won't be buying Sorels in the future unless they change this policy. For the cost of shipping, I may as well just have them repaired. I had a similar claim with another brand and it was all handled with photos sent online and they issued a gift card in 24 hours, no shipping costs at all.