Material seems crispy and cheap at first, but I think that's because of the thickness and water repellent qualities of it. The shoulder straps are cushioned, but they are also scratchy on any bare skin (especially around neck) because of the raw edge of material that runs all along the seam, facing the body.  The organizing pockets do their job, and more fits inside the main compartment than I expected. We stuffed the pack full of soft and hard things for an outing, and it was comfortable against my back (probably because of the cushioned laptop pocket).  Wallflower II print is pretty, and looks like it does in the photograph. Inside fabric is an okay, kind of cheaper looking, pale peachy color.