It was smashed  in a box that was way too small for the product causing it to be misshapen to the point of no return. The hat actually says  bend the way you want it  but once there is a severe bend,  there will always be crimps. Whats worse is the crown of the hat which is rigid and not shapeable, it was smashed in on one side.  Its too bad because the style is nice, but either laziness or stupidity of the packing people,  ruined the product.