After reading some of the reviews, I was hesitant to order this bag, but now I am happy that I did.  This bag arrived today, several days ahead of time, in perfect condition. I .love the bright orange strap and trim and the inside and outside pockets.  Some of the reviewers complained that it is too big, however, the dimensions are clearly stated.  I find it to be the perfect size, without being too big, bulky and heavy  The orange lining makes everything very easy to find. It comes with a serial number inside, but no box or storage bag.  That is not an issue for me because of the great price for the bag. I have compared it with my other Coach bags and the quality appears to be the same. I noticed that the zipper is not as heavy as the zippers on my other bags, but this one is light and does not really need a heavy zipper. This bag will hold everything that i need to carry, including my Kindle, coach wallet, sunglasses, cosmetic bag and more.  Thankful to have such a great bag at a great price. Perfect crossbody bag. Highly recommend!