First off, the company has great customer service -- I contacted them, and they promptly offered to send me a new chain (due to issues with the clasp).  Replacement wasn't an option, though, because this is just not a nice chain.  It looks really cheap, and the clasp is terrible -- like, to the point of being non-functional.  The two parts of the clasp don't fit together.  I've bought several inexpensive chains from Amazon, and they've all been pretty decent for the price, but I returned this one.