Lets start with great customer support. I thought I was going to have a delivery issue. I emailed. Their response was timely and they checked back to make sure I received my order and in good shape. NICE! These umbrellas seem to be well made. The open close mechanism is agressive. When I pushed the "close", it did it with such gusto that it actually surprised me. In our area you get just about everything, sun, wind and rain, I have gone through MANY, TOO MANY umbrellas. This one certainly appears better made for the task than the others. Time and weather will tell for certain, but I have confidence in the customer service if I ever need them! As these are new, I will check back in after a few weeks of use for an update.