Ive been on the hunt for the perfect backpack for months. Ive been making do with the Everlane commuter backpack, which is workable but has some significant design flaws that over time have become really annoying. So I was thrilled to find this backpack and to read the glowing reviews. It is indeed compact but holds a surpassing amount of stuffI tested its capacity and was able to fit a 13 Mac Air, a scarf, a hardcover book, a stack of papers and file folders, a crossbody bag, and a quart size toiletry bag and there was still room left for my packable lightweight down jacket and some snacks. Then I zipped it up: the first flaw. One side of the bag, which has cloth accordion folds on both sides for easy entry, got caught in the zipper and it got badly stuck. I finally got the zipper unstuck but I realized you have to be sure to tuck in the accordion fabric every time you zip the bag. Im a pretty careful person but this would drive me crazy over time. Then I hefted this stuffed bag on my shoulders to test it out. And I found the second flaw. I was expecting it to be heavy but the weight didn't distribute well on my back, and I realized that the straps are too far apart for my particular build. I am 5 2 with broad shoulders for my size and these straps were sewn too far apart to be comfortable. I then asked my 5 7 husband to test the pack, thinking it might work for him. He too felt they were too far apart especially when we compared it to a Victorinox pack which has been his go-to. I am so sad because the backpack is perfect for me in every other way. I love the pockets and overall sleek design and of course Briggs & Rileys lifetime guarantee is a big bonus. But I cant pay this much for a backpack that isn't exactly right. Regretfully, I am sending it back and continuing my search for the perfect one.