I didn't want to post this publicly, but I could see no way to contact Amazon or the seller privately about this issue. I bought this exact handbag about a year ago. I loved the design and color, but I had problems from the outset with seams in the liner coming undone. I repaired them by hand and the handbag was a wonderful go-to piece for about a year. Three months ago, I decided to buy the same handbag again. The first problem with the new bag was that the gold on the bottom of the handles is more of a coppery color and doesn't match the rest of the gold. I didn't like that, but I thought that no one would really notice from a distance, so I went ahead and kept the bag. However, About 2 weeks ago, one of these coppery-gold things, that holds the handle to the bag, fell off. I've tried to put it back on, but it keeps falling off. I am past the time for returning this product, but, as it was defective, I think I'm entitled either to a refund or a replacement. All that said, the new bag's liner seems much better than the old one and I haven't had any problems with the seams coming apart (I think the company may have addressed this issue).