These are beautiful shoes and are very good quality for the price. The heel is well balanced and very comfortable to walk in. My only complaint is that they tend to be sized somewhat small. The web site advised that I buy a half size larger to accommodate the enclosed pad for the instep which I did. I normally wear a size 9 1/2 and I ordered a 10. I did not have room for the foam insert and I tend to have a somewhat large knuckle on my big toes and the shoes slightly pinch there. Perhaps they will break in eventually, but probably not since they are plastic. My advice is to buy a full size larger if possible.