They do not pay for you to return the shoes. I think the shoe runs narrow and the european sizing chart is different from other eurpean sizing charts, I am not sure what that is about. They site told me to order the 9.5, but with eurpean sizes that would be a 9.5 to 10size us. They shoe is really cute. the leather is thin and comfortable. I am not sure I would use with as a walking shoe but great for a movie out or going to work if you sit at work. It is not what I would call a substantial shoe. But very cute!