I was very disappointed that the hat came in a flat envelope and crushed down. This is the way it was sent to Amazon by the manufacturer as well because the cellophane the hat came in was also a flat clear envelope. It was disappointing that I had to block the hat to shape it before wearing it. It was creased and wrinkled as well so I had to sort of iron it out a bit. Also, whoever installed the cord toggle did it wrong. The only way to threat it properly was to cut the cord and rethread the toggle. The cord is sewn into the hat. This hat took too much work even for the price.  I should have sent it back but bought it for a trip and needed it. I guess I am upset that now days I keep getting items that need work before I can use them. Whatever happened to ready to go, good quality right out of the box? I spend too much time sending products back that do not fit or break....very sad.