The biggest surprise to me when I got this bag was that the clasps to hold the zippers closed on the top pocket and highest front pocket are very hard to get open!  The one for the front pocket is on a bit of elastic so that you can pull it out a little to unclasp it, but the one for the main pocket was extremely awkward and I ended up not using them. They don't open very far, so you have to hit the side of the zipper head to get them on and off.  Of course if your main concern is security, then they are great!  The bag does weigh a little bit even empty and it did cut into my shoulder some as I wore it everyday.  I just kept switching cross body directions.  The other issue with comfort was the metal piece for the strap length adjustment hit me right on the top of the shoulder when it was adjusted to the right length for me.  I solved this by wearing the bag backwards, but it wasn't ideal.  Otherwise, I was able to stuff just about everything I needed in there, although I was more careful towards the end due to weight.  It worked just fine for me on my trip and I liked that I could unhook the main strap to wrap it through my chair or just hang onto it when needed.  The one suggestion I would have for Travelon is to tack down the inside pocket in the main section of the purse.  That entire side is loose, so it's very hard to get the zipper open without sticking two hands down into the purse to hang on to the start of the zipper.  If you are trying to make up your mind on color, I can suggest to go with black rather than the pewter/gray. I really didn't like the gray color and think black would have worked much better.