I purchased this duffel for an upcoming birthday gift. I personally love the bag and hope the recipient love it as well. What I know at this point is that the leather is beautiful and the workmanship if of fine quality. The seller included care instructions and has contacted me to be sure there were no problems. So, customer service is excellent. I feel the bag will last a long time. Im wishing for a large tote bag for myself and hope the seller extends his line.