It was a pleasant surprise to open the box and see a boot with some decent quality and the buckles were even protected with tissue paper. The zippers seem nice and strong. The inside lining is extremely soft and the inserts soft as well. The wedge portion of the heel is barely even noticeable. To be honest you don't even feel like you have a wedge or any type of heel. Which is a little bit of a bummer I wanted a little bit of height but everything else about this boot makes up for it.