I wasn't really happy with the customer service when I emailed them for help when my pants were too small... The person told me 3 times that people prefer it small and that there are10 employees who agree.

The jeans were cutting into my private areas and Im typically a 0 (but have been working out so my bottom has greatly increased so I knew Id be in between sizes). Customer service was no help at all, now I have to buy a complete new pair so I can have them by my photoshoot next week :-(

UPDATE
I ordered another pair of jeans bc I didn't have time for the return and recieved a cheaply copy cat made pair of pants from China that took an entire month and not the true Vibrant Jeans.

I cannot believe that its taken me over a month just to get one pair of pants when Im a Prime Amazon member. Currently on the phone with customer service and they're trying to help me the best that they can but this was hands down the worst experience Ive had with Amazon. If I didn't have these for my photoshoot, I at least wanted them for when I went out of the country on vacation but it looks like that won't happen. Funny, I thought I planned ahead for errors but I guess 2 months prior isn't long enough. Rant over.