I ordered this bag as a birthday gift/going away present for a friend. The first to arrive had deep scratches, was missing the dust bag, and the leather just wasn't attractive. I understand leather is a natural item and there will be large variations, but it was really off. Since she was leaving in a few days, I quickly ordered the replacement instead of sending back the original bag and getting it replaced that way. The difference between the two was amazing. I should have taken a side-by-side picture. The bag arrived properly packaged, with the dust bag, and the leather was gorgeous! She loves the bag. Ive noticed some large variations in the Frye bags. Some arrive and look wonderful, others arrive without appropriate packaging, missing the dust bag, etc. Ive now returned four Frye products and reordered two of them. The reordered bags have been gorgeous and were keepers.