The box came intact, shoes were neatly wrapped. Slight smell but that's to be expected from non-leather.  I absolutely loved the shoes and pattern, but there was a gap in the insole between my arch and the shoe base which looked kind of awkward to me. I tried walking in them and it seemed like it would be ok, if the shoes actually fit me. I read the reviews and ordered 1 size up. BIG mistake.  I had a gap back there too. Perhaps the other gap was also due to the shoe being too large. So order your true size, or maybe 1/2 size up if you aren't sure. Overall, i gave the shoes a 4 due to the fit (I would have given a 4.5 but that's not an option lol).  I'm going to try again in my correct size this time. Hoping they will fit perfectly with no issues. They really are beautiful shoes and will definitely be a head turner!!