I purchased this necklace to mark a memorable, but catastrophic event in my life, where my sister played a life saving part on my behalf. She is not a big "jewelry girl," so I wanted something simple and classic and when I saw this, I KNEW it was the perfect gift. Little did I know that when it arrived, it would feel like a gift for me! Every detail from the packaging, messages, gift bag, tissue paper and card, were so incredibly personal and thoughtful. This is obviously a company that prides itself not only on it's incredible products, but friendly, customer service as well, as we've exchanged some fun emails back and forth. I couldn't make a higher recommendation!!