I read the reviews and bought my normal size 8 1/2.  They are tight, not too bad in the toe box but are tight on the heel that I will need to wear something so that I don't get a blister.  They feel hard or stiff if that makes sense even with the padded insole.  Heel height is great not too high. if you don't like toe cleavage you will like this shoe. I'm not going to return them, but if I order a different color I will go up a 1/2 size.  The packaging was great.  Each shoe was in a protective sleeve. I have to say that these shoes are beautiful! They are a nice soft pink, suede type shoe.  These will go great with black, blue, and gray pants.  Dress up a pair of jeans.  These are going to be very versatile.