The bag had great potential when I bought it. Has good pockets & inside storage. The biggest problem, which is major to me, is that it doesn't quite fit down the aisle on the plane. Because the wheels are not spinners, I had to literally drag it sideways down the aisle. It was awful & awkward. It fit fine in the over head compartment, but the fact that it doesn't wheel down the aisle is really bad. How do you call something a boarding bag, when it can't be wheeled down the aisle! I intend to return it. Very disappointed!