These shoes are really cute!  I think they fit mostly true to size, maybe a smidge on the small side.  Usually ballet flats slip off my heels, but these are perfect because the straps hold them on.  They are soft and have a bit of padding in the footbed, but no arch support.  The pewter color is darker than I expected, but I like that because it will be a good neutral that will match different outfits.  All in all I'm very happy with this purchase.