Pretty nice travel bag. Bought the large and it definitely fits alot of stuff. I really like the fact that it is packable although it can be a little bit of a pain to properly fold and tuck away. I am a little bit concerned about its durability as the material is quite thin and I'm a little paranoid that it might rip; however, I guess I'll have to wait and see what happens when I finally take it with me for an upcoming trip. One other reason I deducted a star is that there is no cardboard or any plastic sheet included to help serve as a stiffener for the base so if I pack it with clothes at less than a full 100%, the bag sort of sags and everything inside shifts around a little bit. I understand the very fact that it's packable means the frame of the bag itself can't be reinforced and stiffened, however, I would've really appreciated having some other method to help the bag maintain it's shape. I have installed some cardboard I had lying around so it's not a very big deal.

Customer service is top notch though. My bag arrived without the shoulder strap but upon emailing the company, they immediately sent the strap in the mail and arrived promptly.