Fell apart after three runs. It was great for those three and a half run, but because unusable as the back strap came apart.

I reached out to customer service two weeks ago and have heard nothing. I even submitted a claim again in case I missed something in the submission process but still no feedback after a week.

It's too bad, because I've loved Asics runnings shoes, but this hat (A HAT!!!) is ruining my relationship with the company and will have to get workout gear somewhere that may actually solve product issues.