These are the most comfortable boots, even on the 1st wearing.  They have held up very well and are so cute.  Yes, I did exchange the brown laces for some grey ones.  The heel is a bit lower than I expected but that probably makes them more comfortable.  The zipper sides are so convenient.  Love these..great buy although a bit expensive but the comfort factor is worth it!!  I rarely buy boots/shoes online but the other reviews convinced me to try these.  So glad I did.