I absolutely LOVE this purse! It is extremely soft top the touch has plenty of pockets and compartments for a number of large and small items. The inside is roomy and easy to access. I love the ability to change with no effort from a shoulder bag to a backpack and then easily into a across the body bag! The only draw back I have experienced with my purse is that after 2 years + the zipper to the interior is constantly snagging on the interior lining causing a hole and driving me crazy because it snags even more now! Still would highly recommend this purse and am in fact buying another one in a new color. My first color was the burgundy and I am going to order the brown this time!