Arrived well packaged.  I love these black Loretta Oxford shoes!  Ordered size 40 (9.5-10 USA) and the fit is perfect with the Dansko inserts out and custom inserts in.  Without custom inserts I'm a solid size 9.5. They are very comfortable and easy to put on.  Very stylish with zipper and laces. Will get a lot of wear as they look good with skirts or jeans, even leggings.  Very pleased.