Zappos actually sent me WORN shoes. It was so disgusting. The buckles were adjusted to the looses adjustment. But that's not all. The tread had been worn- and I noticed the insole was popping up- I was actually considering keeping the shoes because I thought "hey well at least someone with a fat foot like me broke them in." But when I lifted the insole, there was black stuff (mold?) and a giant, black HAIR underneath! I'm so grossed out. Shame on zappos for selling such junk, and shame on the person who wore these shoes- for a long period of time (not just trying them on), cut all the tags, put your own orthopaedic insole in, and THEN decided to get your $140 back by returning them to a sap like me. I actually paid more so I could order from zappos, because I am leaving for a trip tomorrow and I wanted a 100% guarantee that they would arrive on time and in excellent shape. This USED to be zappos' guarantee, but boy, has quality control slipped. Now I have no shoes for my trip up north to visit my Dad's gravesite- I guess it's my fault for waiting until the last minute. But who knew a winter storm was brewing in April! Anyhow... but I digress. VERY disappointed on all levels!