Original belt that was sent to us had a bent buckle that broke. Due to extreme family circumstances we were not able to return/exchange in allowed time frame. We ordered another, and shared feedback. To our surprise, we got another shipped to us to replace the defective one.
We are very pleased with the customer care given. If we could, we would give 6 stars.
Wife loves this style belt, and has purchased in several colors. They are a pure hue, perfect for her.