I'm an airline employee, so this luggage was being used 10-15 times every month.  It handled the usage very well but the carbon fiber appearance did eventually wear off.  After about a year, the handle tore off.  The screws basically ripped out of the metal rods because they are drilled very close to the edge of the metal.  I wasn't necessarily surprised since I've used this luggage extensively, however, my attempts at contacting customer service to make a warranty claim (10 years for defects in material) have all ended in failure.  I've only been able to leave messages, and those have all been ignored.  So this is a decent piece of luggage, but the customer service when it comes to a warranty claim simply so far doesn't exist.