Vendor was fast both ways, as I unfortunately had to return. I wear an 11wide. Vionic usually runs wide and long to where I need 10s in mules and thongs. These are beyond words adorable and I have been coveting them for over a year. If they had fit, I would have purchased all four designs. I can only wear this brand and it's killing me I can't just order the next size up to remedy the fit! The foot bed is great and these were the kind of small I could have possibly lived with in other shoes, but not a tennis shoe. The ankle fit my larger ones very comfortably. The picture doesn't do this on trend shoe justice! Please Vionic, make more 12s AND be consistent in your 11s, I wouldn't be searching for holy grails.