I love the 2 pockets for water bottles on the outside. I like the lack of velcro, and while the snap closure is difficult to operate one handed, it is preferable to ruining my sweaters. The material is sturdy. The straps are not the most comfortable I have ever had on a bag but I do like how they can convert from crossbody to backpack style. My only suggestion for improving this bag is to make it fit (without need for folding) full sized sheets of paper/magazine/etc. as.it would make it possible for me to use it for work purposes as well.