This bag taught me everything I never knew I could dislike about a suitcase. bought this bag after a ton of research as it showed up on all of the "best luggage" lists and comes with a lifetime warranty.

Reasons why I returned this bag:
1. when I packed it and tightened the straps, the handle wouldn't extend
2. the pocket is on the front face of the bag so there is a defined "lip" all around the edges - when you are packing, you have to stuff things under this lip
3. the "extension" is worthless as it's only a 3/4 zip on the front face pocket
4. the handles are extremely stiff so they stick off the bag quite a bit and cannot be compressed when trying to fit in tight spaces
4. the travelpro tag on the front sticks off the face and would get stuck when trying to fit in tight places

otherwise, it's solid, the wheels are smooth, and you will feel like a rockstar since this is a stylish bag.