I am also a small business owner and understand good feed back.  I feel everything was of very good, leather, shipping container and buckle. But when I'm wearing a  $1500 suite, with $700 shoes the glitter on the buckle does not work. I was looking for a belt to match the shoe's.  The leather is great, but the glitter just doesn't work.  Not to say others may really like it, it just is not for me.
I will order more of your product lines, but will ask more questions or look closer.  The glitter did not show on my screen.