When I first got this, I loved it.  Roomy enough to carry my stuff and stylish.  But then after less than a year of irregular usage the grommets were pulling out which was causing the leather to tear.
I contacted the company and said "what can we do about this?" hoping just to be able to send it to them and have them put in new grommets. I also said that they might want to use heavier grommets.
Their response was horrible. First they told me that they would not give me a new one for free as I had gotten good use out of the old one. Ok - less than a year or irregular use is good??? Second, I never asked for a free one.
In the end, they offered me a discount on a new one. I declined and ended up putting new grommets in myself.

Bottom line - quality is not great, they don't want to improve it, and their customer service attitude is poor.