Greatly disappointed!

I received the watch the other day. It is bigger and heavier that I expected. When I opened the box it came in the watch look like it was just put in there any old way and the box itself had some kind of color stain on it.  When I went to set the time I realized that the watch was not working. This tells me that I was sent a watch with a dead battery. I am very disappointed, since now that I have to go to a jeweler to get the battery replaced. Don't get me wrong I like the watch, but I feel like I was taken for a ride in buying this watch. If this company wants to keep customers buying their products, then they better make sure that when sending the item out that everything is in working order.