The bag was damaged.  There was a big glob of paint (?) on the front of it.  I tried to wash it off but was unsuccessful.  Then I tried covering it with silver nail polish.  It still looks bad.  I have decided to try to decorate over the glob with some sort of glitzy do-dad, but not sure if it will do the trick or not.  The bag, aside from the glob, is beautiful and I would have loved it if it hadn't been damaged.