Hats in the Belfry Belfry Tammany Derby Hat with 4" crown (much nicer than the taller 5" crown derby hats) and curved up/narrow brow is a great looking hat and reasonably made for the price.  However I have had two issues on two orders.  The first hat arrived in a mailer cushioned envelope which was not marked 'handle with care' etc so the mailman shoved it in my normal size mailbox.  So it got dented.  The order was correct, but badly dented in two places.  The one dent at crown popped out, but the brow was deformed. I have photos.  Amazon was great however and was happy to assist in issuing a refund.  I love love love the styling - nice narrow brow/brim, wide satin crown ribbon, elegantly simple feather detail make this a very gender neutral hat that looks good on a man or woman.  So I decided to Hats in the Belfry once more - maybe the packaging issue was  fluke.  So I reordered another.  I ordered a medium this time in same color as first as the Small is very tight (petite frame/head measures 21.5").  The second order I ordered the medium and same color as first - black.  This order arrived in a box this time!  But the order is wrong!  They sent a  medium luckily so I can try the fit, but they sent Navy!  Uggh.  I have a formal equestrian event coming up next week and worried I may not have my show attire pieces in time for the competition due to all these inconvenient bad shipments. Hats in the Belfry - help me out here with a quick ship Black Medium!!!!  I can advertise for you during the ring event if you can help me out!!  :)  I need many colors for the show season!