This is a comfortable shoe if you have a low arch and narrow-ish feet (like me). I'm a size 8, got the 8 and it fits fine with a bare foot or thin socks. I can see how it would not suit high arches or wide feet. The shoe is well-made and the leather has a nice matte finish, free of nicks or scuffs.  It is comfortable, but I wouldn't hike all day in it, as there is not a ton of padding or a walking/hiking shoe insole. But a great run-around-town shoe.
It is definitely a casual look that is better for pants. I've worn it with capris and a tunic, and although it's a cute look, there is no way to make them dressy. I took off a point because of the low arch issue and I would prefer this as a skimmer. If they had cut the vamp lower, these would have been more versatile. and easier to dress up.