Very frustrated. I have ordered this dress twice now. The first time, the straps were disconnected, stringy, and completely unusable. I submitted a request for refund, sent back my package, NEVER HEARD BACK. No refund, no nothing. I decided to cut my losses and try again (because the dress was very cute, I just couldn't even see it on my with the straps busted). So, I re-order in the same size and once received the straps are intact at lease, but the sizing is completely different and much smaller. At this point, not sure what to do because when I returned the first time around, I sent back and got nothing for my return. Cutting my losses again and just very frustrated. I'm bummed because this dress is very cute, but the product you receive is very inconsistent and good luck getting your money back if you do return.