Continue # Infosys Whitepaper 
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Author Saji V.S     Principal Technology Architect References 1. Customer Experience Validation - Offerings | Infosys 2. https://www.gartner.com/imagesrv/summits/docs/na/customer-360/C360_2011_brochure_FINAL.pdf 3. The Future of CX 2022, a trends report by Freshworks    


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