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 12 Infosys PLM Maturity Model Reinventing the CSP Product Lifecycle  Management for the Digital Ecosystems © 2023 Infosys Consulting 

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 INFOSYS PLM MATURITY MODEL 13 2. Structured: In a structured state, a high- level PLM strategy and governance is  present which defines PLM objectives and  participating stakeholders. This structured  state incorporates basic process and  governance framework to increase  efficiency with a singular focus on reducing  time to market.  3.<|endoftext|>Integrated: An integrated maturity state  increases the PLM coverage with different  product variants and parties included in the  PLM activities. Considering disparate  product variants, integrated state CSPs are  able to modularize their product  architecture that is scalable across different  product offerings and operating models.<|endoftext|>4. Automated: In an automated maturity  state, CSPs incorporate multiple systems  and tools to automate their PLM  implementation. This includes use of a  centralized product data management  capability and use of process support  systems to track and manage product  lifecycle stage.  5. Adaptive: CSPs in the adaptive maturity  state, increasingly use AI and Machine  Learning algorithms to analyze and predict  the performance of the marketed products.  AI-based tools help CSPs to analyze  customer behavior to recommend product  offering ideas and process automation  opportunities for better PLM outcomes.  Common Pitfalls On their path to achieving PLM  transformation, CSPs need to avoid certain  common pitfalls: • Lack of executive commitment - PLM cannot  be treated as a siloed initiative, its  sponsorship must have the right  organizational backing.<|endoftext|>• Fragmented governance - where PLM is not  defined or limited with no real controls.<|endoftext|>• Limited process standardization across  departments, making it more a free for all  rather than centralized and cohesive  • Lack of empowerment and resources  allocated to the PLM organization to  implement change  • Visibility of product data – to support  decision making and product performance • Inability to utilize new emerging technologies  – use newer technologies to support PLM  process e.g., advanced data analytical tools,  AI, ML etc.  • Proliferation of products –With the  improvement in product go-to-market  timelines, avoid creating new superfluous  offerings  Although daunting, it is not an impossible task  to move away from more traditional CSP  behaviors, the key to progression and moving  forward is to first understand where you  currently are and how incrementally you can  move in the right direction.<|endoftext|>Hence, it is now very important for CSPs to  consider self-maturity assessment.  Reinventing the CSP Product Lifecycle  Management for the Digital Ecosystems © 2023 Infosys Consulting 

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 Take the Maturity Health Check NOW The Infosys consulting maturity health check  will allow CSPs to:: • Evaluate PLM health and performance  against best-in-class operationalized  processes and technology  implementations • Quickly identify and pinpoint areas with  biggest improvements and business gain • Execute a plan of how to take current as- is and “upgrade” to the next maturity  state  • Use a scientific approach to objectively  assess performance against PLM  company wide objectives • Implement a PLM monitoring framework  to assess different components on a  continual basis INFOSYS PLM MATURITY MODEL 14 SAGAR ROONGTA Consultant Singapore +65 8264 6036 Sagar.Roongta@infosysconsulting.com MEET THE EXPERTS AUTHORS KIRAN AMIN Senior Principal Singapore +65 9742 7657 Kiran.Amin@infosysconsulting.com Reinventing the CSP Product Lifecycle  Management for the Digital Ecosystems © 2023 Infosys Consulting THIAG KARUNANITHI Associate Partner Australia +61 4064 2736 0 Thiag.Karunanithi@infosys.com 

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 1.<|endoftext|>https://www.gartner.com/en/articles/see-the-key-findings-from-the-gartner-2023-board-of- directors-survey 2. https://www.idc.com/getdoc.jsp?containerId=prAP49619722 3.<|endoftext|>https://www.bain.com/insights/digital-transformation-what-matters-most-in-your-sector- interactive/ 4. https://www.researchgate.net/publication/204100092_Next_Generation_Telco_Product_Lifecy cle_Management_- _How_to_Overcome_Complexity_in_Product_Management_by_Implementing_Best- Practice_PLM 5. https://www.tmforum.org/oda/information-systems/information-framework-sid/ 6. https://www.modularmanagement.com/blog/all-you-need-to-know-about-modularization 7.<|endoftext|>https://www.productfocus.com/product-management-resources/infographics/product- management-lifecycle/ 8. https://link.springer.com/article/10.1007/s00170-013-5529-1 REFERENCES 15 Reinventing the CSP Product Lifecycle  Management for the Digital Ecosystems © 2023 Infosys Consulting 

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 consulting@Infosys.com InfosysConsultingInsights.com LinkedIn: /company/infosysconsulting Twitter: @infosysconsltng About Infosys Consulting  Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable  brands transform and innovate. Our consultants are industry experts that lead complex change agendas  driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys  brand, our teams help the C-suite navigate today’s digital landscape to win market share and create  shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of  consulting firm, visit us at www.InfosysConsultingInsights.com.  For more information, contact consulting@infosys.com  © 2023 Infosys Limited, Bengaluru, India. All Rights Reserved. Infosys believes the information in this  document is accurate as of its publication date; such information is subject to change without notice. Infosys  acknowledges the proprietary rights of other companies to the trademarks, product names, and other such  intellectual property rights mentioned in this document. Except as expressly permitted, neither this document  nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,  electronic, mechanical, printed, photocopied, recorded or otherwise, without the prior permission of Infosys  Limited and/or any named intellectual property rights holders under this document.    


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