Continue # Infosys POV 
 innovation at  scale New, customer-friendly insurance products are  easy to design on paper, but legacy systems  and processes might hinder their realization.  Set up an innovation pipeline with  industrialized approach for each of the stages  from idea incubation to prototyping, market  testing, market launch and scaling. Product  portfolio requirements will increase  substantially from modularization,  disaggregation, parametrization, and  personalization. Define requirements for  technology and data to realize the new  products.<|endoftext|>6 Design the to-be processes and  operating model Powered with the new technology, design the  to-be processes to realize the target customer  experience. Focus providing near-immediate  turn-around time for all customer-facing  activities through process elimination,  simplification, automation, and parallelization.  Support the own and 3rd party manual  processes, e.g., with AI image analysis, next- best action, recommendation engines, and  price calculators. Define the new capabilities  and roles needed, set training paths, and  recalibrate staffing needed to operate the new  processes.<|endoftext|>Thriving in the Post-Covid Insurance Growth © 2023 Infosys Consulting 24 

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 1.<|endoftext|>https://www.imf.org/en/Publications/WEO/weo-database/2022/October 2. https://www.imf.org/en/Blogs/Articles/2022/10/13/asia-sails-into-headwinds-from-rate-hikes- war-and-china-slowdown 3.<|endoftext|>https://stats.oecd.org/Index.aspx?QueryId=25444 4. https://www.insurance.gov.ph/ 5. https://www.bakermckenzie.com/-/media/files/locations/thailand/insurance-outlook-14th- edition.pdf 6. https://www.lexology.com/library/detail.aspx?g=7ce23ebe-600e-482d-aeb8-fe8e386c498c 7.<|endoftext|>https://mof.gov.vn/webcenter/portal/btcvn 8. https://www.febis.org/2022/04/01/vietnam-s-insurance-market-to-see-double-digit-growth-in- 2022/  9. https://equityhealthj.biomedcentral.com/articles/10.1186/s12939-021-01578-0  10. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6008596/ 11. https://www.globaldata.com/media/insurance/general-insurance-industry-vietnam-reach-3- 5bn-2026-forecasts-globaldata/  12. https://pubmed.ncbi.nlm.nih.gov/33853361/  13. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9532955/#:~:text=Results%3A%20The%20pre valence%20of%20health,the%20Indonesian%20population%20is%2062.3%25.  14. https://services.google.com/fh/files/misc/e_conomy_sea_2022_report.pdf 15. https://www.swissre.com/reinsurance/life-and-health/l-h-risk-trends/consumers-embrace- digitalisation-points-better-protected-future.html  16. https://www.mckinsey.com/industries/financial-services/our-insights/emerging-markets-leap- forward-in-digital-banking-innovation-and-adoption  17. https://www.ey.com/en_ph/insurance/why-insurers-must-adapt-to-meet-the-changing- philippine-landscap 18. https://www.swissre.com/dam/jcr:f5cfd028-b7c9-4958-a5c3-06f7d2e720fc/ep_en_digital- adoption-in-personal-pc-insurance-in-southern-asia-webb.pdf 19. https://www2.deloitte.com/content/dam/Deloitte/sg/Documents/consumer-business/sea-cb- gacs-study-perspective.pdf 20. https://www.bain.com/insights/how-insurance-customers-are-responding-to-COVID/  21. https://insuranceblog.accenture.com/reimagining-end-to-end-customer-experience-drive- growth  REFERENCES Thriving in the Post-Covid Insurance Growth © 2023 Infosys Consulting 25 

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 REFERENCES 22. https://www.aia.com/content/dam/group/en/docs/annual-report/Annual Report  2021_E.pdf.coredownload.inline.pdf 23. https://www.aia.com.hk/en/about-aia/about-us/media-centre/press-releases/2022/aia-press- release-20221014 24. https://www.the-digital-insurer.com/award-application/aia-thailand-alive-powered-by-aia/ 25. https://www.bangkokpost.com/business/2286146/aia-aiming-to-help-1bn-people-across-asia- to-live-healthier-longer-better-lives-by-2030 26. https://www.fwd.com.ph/-/media/pdf/documents/fwd-ph-annual-report-2021- 2.pdf?rev=20b476bd356540fe93fb6a0b02ccb947 27. https://www.allianz.com.my/content/dam/onemarketing/azmb/wwwallianzcommy/pdf/financia l-reports/annual-reports/AllianzAnnualReport2021.pdffwd-ph-annual-report-2021-2.pdf 28. https://www.allianz.com.my/content/dam/onemarketing/azmb/wwwallianzcommy/personal/ca mpaigns/allianz-ceo-programme/AllianzCEOProgrammeBrochure_EN.pdf Thriving in the Post-Covid Insurance Growth © 2023 Infosys Consulting 26 

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 JITIN SHARMA Associate Partner Singapore +65 8849 7197 Jitin.Sharma@infosysconsulting.com SAGAR ROONGTA Consultant Singapore +65 8264 6036 Sagar.Roongta@infosysconsulting.com MEET THE EXPERTS AARO KAUPPINEN Principal Singapore +65 8870 2590 Aaro.Kauppinen@infosysconsulting.com Thriving in the Post-Covid Insurance Growth © 2023 Infosys Consulting 27 

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 consulting@Infosys.com InfosysConsultingInsights.com LinkedIn: /company/infosysconsulting Twitter: @infosysconsltng About Infosys Consulting  Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable  brands transform and innovate. Our consultants are industry experts that lead complex change agendas  driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys  brand, our teams help the C-suite navigate today’s digital landscape to win market share and create  shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of  consulting firm, visit us at www.InfosysConsultingInsights.com.  For more information, contact consulting@infosys.com  © 2023 Infosys Limited, Bengaluru, India. All Rights Reserved. Infosys believes the information in this  document is accurate as of its publication date; such information is subject to change without notice. Infosys  acknowledges the proprietary rights of other companies to the trademarks, product names, and other such  intellectual property rights mentioned in this document. Except as expressly permitted, neither this document  nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or