Continue # Infosys Whitepaper 
 IT services may  want strong governance and gating  mechanisms. While, another organization  that does testing in-house, and leverages  vendors for development, will have a much  wider focus on maturity in processes and  practices. Basically, the model should  be flexible enough to account for the  intent of assessment, as outlined by the  organization.<|endoftext|>Detailed and comprehensive view  of areas of improvement and  strengths The model should also be one that helps  determine the maturity of the testing  organization in a detailed manner. The  methods and the systems of the model  should provide a robust mechanism of  objectively calculating the maturity level  of the testing organization, based on the  behaviors exhibited by the organization.  It should provide the members of the  QA organization with a detailed view of  the areas of strength (and hence to be  retained) and the areas of improvement.  The model should enable the testing  organization to understand the measures  that should be implemented at the  granular level, rather than at a high-level  and thereby help the organization to focus  on their key QA dimensions,  2 External Document © 2018 Infosys Limited 

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 and strengthen the maturity of these  dimensions.<|endoftext|>A frame of reference for  improvement initiatives The comprehensive maturity model should  provide the organization with a roadmap  to move its QA/Testing processes and  practices to a higher level of maturity and  effectiveness. It should provide a reference  framework for selective improvement of  capabilities, keeping in mind the business  context and organizational objectives.  This will help the organization design a  roadmap for improvement and devise ways  to implement the same effectively.<|endoftext|>Conclusion So, in order to meet the needs of a  dynamic business environment and  rapidly evolving technology space, IT  organizations need to respond quickly  and efficiently with high-quality, high- reliability and cost-effective processes  and systems. This calls for a robust and  scalable QA organization that can guard  and ensure the quality of solutions that  are put into operation, and assess itself on  its capabilities and maturity, periodically  to ensure business-relevance and  effectiveness.<|endoftext|>Hence a comprehensive QA maturity  model, which assists organizations in  this assessment, should move away from  certification-based models with “generic”  and “hard-to-customize” stages, to a  model that is adaptable to the context in  which business operates. It needs to be a  model that evaluates factors that influence  maturity and quality of processes at a  detailed level and helps the organization to  embed quality and maturity in processes,  governance and development of key  competencies. This would help ensure  the maturity of operations and promote  continuous improvement and innovation  throughout the organization.<|endoftext|>3 External Document © 2018 Infosys Limited 

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 About the 
Authors Reghunath Balaraman  (Reghunath_Balaraman@infosys.com)  Reghunath Balaraman is a Principal Consultant, and has over 16 years of experience. A post graduate in Engineering and Management, he  has been working closely with several large organizations to assess the maturity of their test and QA organizations and to help them build  mature and scalable QA organizations. Raghunath is also well versed with several industry models for assessing maturity of software testing.<|endoftext|>Harish Krishnankutty (Harish_T@infosys.com) Harish Krishnankutty is a Industry Principal in Infosys’ Independent Validation Solutions unit and has over 14 years of experience in the IT  industry. His area of specialization is QA consulting and program management and has extensive expertise in the design and implementation  of Testing Centers of Excellence/ Managed QA services. Currently, he focuses on the development of tools, IP and services in different areas of  specialized testing, including Test Automation, SOA Testing, Security Testing, User Experience Testing, Data Warehouse Testing and Test Data  Management.<|endoftext|>External Document © 2018 Infosys Limited 

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 © 2018 Infosys Limited, Bengaluru, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys  acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this  documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the  prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.  For more information, contact askus@infosys.com Infosys.com | NYSE: INFY Stay Connected   


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