Another reason your printer might be offline is a problem with the driver software. This is a small piece of code that Windows and the printer use to talk to each other. If the driver software is outdated, corrupted or incompatible with the version of Windows that you have installed, you may need to update it.f your printer is working and is properly connected, it should be there. Under the Printers and Faxes menu, click on the printer that you are trying to use to see its status. If the box next to the Use Printer Offline option is checked, uncheck it.