Step 3. Click âFile,â select âDevicesâ and click âBack Upâ to back up the files on your iPad so that you do not lose them during the reset. Click Ctrl-B to unhide the Menu bar if you do not see the File menu. Step 4. Click the iPad button at the top of the iTunes window.lick âFile,â select âDevicesâ and click âBack Upâ to back up the files on your iPad so that you do not lose them during the reset. Click Ctrl-B to unhide the Menu bar if you do not see the File menu. Step 4. Click the iPad button at the top of the iTunes window.