If you are a new customer and require Order Entry Access, please register on our new eStore. To download the latest software to address the Trilogy FSN R-01-2016-A, login below and select the Service Software and Documentation link. Scroll and select the Trilogy Software Updates / PV Tool link. If you do not yet have credentials sign up now or contact customer service at 1-877-387-3311 or for international calls 1-724-387-4000.