title: improving business process quality through exception understanding , prediction , and prevention. authors: fabio casati , daniela grigori , umeshwar dayal , ming-chien shan. venue: vldb. year: 2001
title: improving business process quality through exception understanding , prediction , and prevention. authors: daniela grigori , fabio casati , umeshwar dayal , ming-chien shan. venue: very large data bases. year: 2001