Client Service Representative
**Будь-яка мова завжди має культурний контекст - тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI.Потужна R&D командa у Києві та приголомшливі умови! Пишіть - з радістю розповім деталі!**


**Responsibilities**

-  Manage large amounts of incoming email/phone/chat conversations.
-  Identify and assess clients’ needs to achieve satisfaction.
-  Build sustainable relationships and trust with clients through open and interactive communication.
-  Provide accurate, valid, and complete information by using the right methods/tools.
-  Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-  Follow communication procedures, guidelines, and policies
-  Take the extra mile to engage with clients

**Requirements**

-  Fluent English writing and speaking- a must.
-  Proven client support experience.
-  Track record of over-achieving goals.
-  Familiarity with Microsoft Office and CRM systems and practices
-  Client orientation and ability to adapt/respond to different types of characters
-  Excellent communication skills
-  Ability to multi-task, prioritize, and manage time effectively

**We offer**

-  Flexible shifts schedule (mix of mornings, afternoons, and sometimes evenings).
-  Possibility of advancement and career growth.
-  Above-average base salary + bonuses.
-  Meals, events and other benefits.
-  Friendly team and a young atmosphere.
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