And that gave them the opportunity to compassionately sit down with him and have a very difficult discussion, which basically amounted to, "Hey, we know you're sincere, and what that means is, you do hear something in your head."
Eso les dio la oportunidad de sentarse con él con compasión y tener una discusión difícil, que básicamente se redujo a: "Oiga, sabemos que Ud. es sincero, y eso significa, que sí escucha algo en su cabeza".