Look, listen, probe, ask some hard questions, get out of that very comfortable mode of knowing, walk into curiosity mode, ask more questions, have a little dignity, treat the person you're talking to with rapport.
Observen, escuchen, investiguen, pregunten cosas difíciles, salgan de esa forma tan cómoda de conocer, adopten un modo inquisitivo, pregunten más, sean dignnos y cordiales con la persona con quien hablan.