sentence: voxeo products include : prophecy interactive voice response ( ivr ) platform voiceobjects multi-channel ( ivr , sms , im , web , social ) service creation environment prism sip/http/xmpp java application server and media server ( previously sipmethod ) tropo multi-lingual cloud-based communications platform for voice , sms , im and twitter imified hosted instant messaging application development and deployment platform smsified hosted sms ( text messaging ) application development and deployment platform phono web-based softphone and coloboration sdk customers have developed a wide range of applications on voxeo 's platform , ranging from traditional customer service ivr systems to conferencing systems to outbound notification systems .