text: I have yet to use an actual phrase from this guide, but... it is good for re-charging my batteries when I have to write a review and feel uninspired.  After reading through some ideas in this guide, I usually find I can then find my own words to say what I need to convey.  The fact that all the phrases are positive, I see as a good thing because I feel it's important to have a positive attitude toward the associate you're reviewing.  If there are challenges in the persons performance, the manager should have been working with the associate on that throughout the review period.  I would recommend this book but only as a way to inspire the person writing a review to come up with their own way of phrasing... rather than use the phrases in the book. The people we manage deserve more than "copy/paste" reviews. 
  