text: I got the impression that Rankin wrote this book in a short period of time without the assistance of a proofreader or editor. It was superficial, with such helpful hints as "People come in all sizes and shapes," and "People with a warm smile are perceived as being more friendly." I didn't need to read her book to figure those out. Her logic is also flawed. She states that, "Doctors touch patients, not vice versa because doctors are more privileged and powerful than patients." Did she consider that doctors need to touch their patients in order to examine them - not because of any power status? Using the book to promote her feminist beliefs, numerous typographical errors, and trite comments also distracted from what little substance the book had to offer
  