In XXXX 2015, I filed a FTC complaint regarding multiple collection phone calls for an account that I did not open. The investigation was complete ; it was verified that I did have an account with XXXX and did not owe them any money. Today, I received a call from a collection agency regarding a XXXX account. Today, I contacted XXXX and they did verify that an account was opened in my name in XXXX 2015 and it has been placed into collections. My issue is that customer service has repeatedly provided me with the incorrect information, and was withholding information that I requested and facilitated account fraud. I believe that this issue could have been resolved months ago.