I called XXXX on XXXX/XXXX/15 to ask about packages and I specifically instructed the representative not to pull a credit report from any major bureau such as Equifax , XXXX, or XXXX. I found out the next day that a hard pull was done on Equifax. I filed a dispute with both XXXX and Equifax. Equifax says it was an authorized use of my credit report as far as they know. XXXX has a form that I filled out to dispute the inquiry and have not heard back from. On multiple calls with XXXX, nobody has been able to give me an answer as to the status of the investigation. In fact, I have had more than one person explain that a credit check is not necessary and that the representative should have asked for my permission before running a credit check.