My Private student loan with XXXX XXXX was transferred to Navient. I joined the military in 2009 and was able to take advantage of a repayment plan. It helped when my loan was with XXXX XXXX. Ever since the loan was being handled by Navient I have been calling and calling and the automated operator would say please call during our normal business hours even when I am, and it would hang up. Then I called XXXX XXXX and they would transfer me to Navient but then they 'd attempt connecting me to another operator that is supposedly the correct department and it would say again " Please call during our business hours '' and hang up on me. I am tired of the treatment from Navient and I am a XXXX veteran trying to receive assistance with info and repayment options. I am going through financial hardship and it is close to impossible to get this matter resolved!