more than 2 years ago, I ordered a phone XXXX on-line, while the phone was said to be out of stock online after I had placed the order I called an agent and asked them to cancel the order, the next day not only did I receive XXXX phone, but XXXX. I rejected the receipt XXXX and sent it back to XXXX, what was I to do with XXXX phones? Since this was a very high end phone, it required a high end data plan. which I got. On a monthly basis I kept getting billed for XXXX additional lines ; 1 ) for the phone I kept 2 ) for the phone I sent back. I called XXXX about this and they said that they had not received the second phone yet but that I should check back. A few billing cycles had happened and I kept paying it. My account then had gone to collections as I refused to pay the excess fees because I only had XXXX phone, their records did n't show any calls coming in to the second line they were charging me for. My account was sold to the collection agency called Diversified Consultants with whom I tried to settle. Before I tried to settle I called XXXX and asked them if they had received the phone in their inventory, by then they said yes, but I had to deal with the collection service to settle the account. I spoke to an XXXX XXXX, several times to attempt to settle this, even though they say the conversations are recorded for quality, they have still not been able to produce XXXX. They agreed to take XXXX payments from my account totaling {$450.00} to clear this debt up and to send them a letter. This was back in XXXX 2014. Recently I ran my credit report to see if I could qualify to get a home loan, and this thing pops back up in my credit, but now the account has been sold to XXXX XXXX and there is still a balance of {$800.00}. I called XXXX XXXX and explained my situation and they were unable to help me as they said I needed to get a receipt of payment from Diversified Consultants. I called Diversified and they are not stating that all I paid was the fees I felt I owed and not what was really due, that I had to dispute the rest of the amount XXXX, I asked them what about the letter I sent them, they said that they did not receive it. I have moved and can not locate the blasted letter but I know I sent it. I 've tried to get a hold of them, they are not helpful. I spoke with someone who actually wanted to help and said they would send me a letter confirming the amount they had received. I received the letter a week late stating that I still owed THEM XXXX {$800.00}. I received the letter by email, attempted replying to it and the email bounced back. I also attempted calling and only go routed around and eventually dropped. I need this removed from my credit report, it was a mistake on XXXX behalf not mine.