1. I mail my payments a little early so they get there on time. Well, they are saying that I 'm not adhering to my payment agreement. For example, if the payment is due in XXXX and the payment gets there on XXXX XXXX, they say I did not make my XXXX paymeny. 
2. I talked to a representative earlier and get told me he did not see any payments. Then he changed his story at the end of the call. 
3. A supervisor told me that the only way I could avoid these issues was to set up automatic payments and was pushy to get my bank information.