hat
Koute: Fè yon koute aktif. Pa koute jis pou prepare repons ou an epi defann tèt ou, men pou w konprann sa lòt bò la ap di. Kilti diferan gen diferan fason pou yo konpòte yo nan anpil sitiyasyon.
eng
Listen: be an active listener. Don’t listen just to prepare your answer and defend yourself, but to understand what the other side is saying. Different cultures have different ways to behave in many situations.