hat
Si ou vle jwenn nan yon wòl konsiltasyon ITIL ®, ou bezwen yo dwe branche yon fason diferan. Ou ta dwe yon moun ki otomatikman remake enkonsistans nan pwosesis ak panse sou optimize. Ann pran yon senaryo ki pa IT pou egzanp. Nan yon restoran, yon otès plas ou. Yon gason pran lòd la. Yon kourè manje transpòte manje, ak busser a efase tab la. Okenn nan wòl sa yo ka fè nan izòlman. Lè ou vizite yon restoran, èske ou obsève pwosesis sa a? Èske ou remake chanjman epi reflechi sou sa k ap travay, ki sa ki pa? Si ou wè ak panse nan fason sa a, ou ta ka trè byen briye nan yon pwosesis konsiltan / pwosesis pwomotè pwosesis. Konsiltan Pwosesis anjeneral gen yon eksè de ane 10 nan eksperyans ak renmen fouye men yo byen fon nan tout aktivite, andedan ITIL® ak soti. Li se yon travay trè respektab nan endistri a, men ou gen renmen dokimante pwosesis ak kreye tablo koule.
eng
If you want to get into an ITIL® consulting role, you need to be wired a different way. You should be someone who automatically notices inconsistencies in processes and thinks about optimization. Let’s take a non-IT scenario for example. In a restaurant, a hostess seats you. A waiter takes the order. A food runner transports food, and the busser clears the table. None of these roles can be done in isolation. When you visit a restaurant, do you observe this process? Do you notice changes and think about what works, what doesn’t? If you see and think in this manner, you could very well excel in a process consultant/process developer role. Process consultants typically have an excess of 10 years of experience and love to dig their hands deep into all activities, inside ITIL® and out. It is a highly respectable job in the industry, but you have to love documenting processes and creating flow charts.