hat
Liv sa a referans otè pa de nan fòmatè ki pi respekte ITIL - Helen Morris, ak Liz Gallacher. Li elidye modil lavi lifecycle yo nan pi senp lan nan fason ki fè li byen fasil a konprann. Gen yon itilizasyon jenere nan grafik, tablo ak ilistrasyon ki pèmèt elèv yo etidye sou pwòp yo. Kontni an se nan yon sekans ki lojik e li elabore ak egzanp lavi reyèl ak kesyon nan fen chak chapit pou fasilite konpreyansyon.
eng
This reference book is authored by two of the most respected ITIL trainers – Helen Morris, and Liz Gallacher. It elucidates the ITIL lifecycle modules in the simplest of ways that makes it quite easy to understand. There is a generous use of graphics, charts and illustrations which allow students to study on their own. The content is in a logical sequence and is elaborated with real-life examples &amp; questions at the end of each chapter to facilitate understanding.