hat
Bay kliyan atansyon karakterize pa koutwazi ak efikasite, bay klè, egzat ak transparan. Kliyan an ta dwe jwenn repons, negatif kòm yo ka, aplikasyon pou yo byen epi nan peryòd la te espere pou menm bagay la.
eng
Provide customers care characterized by courtesy and efficiency, providing clear, accurate and transparent information. The customer must get answers, even if they be negative, to their requests, properly and within the time expected for it.