hat
Li ta pi bon yo rele li yon gid etid jan li ede elèv yo nan evalye nivo konesans yo ak preparasyon pou yo parèt pou egzamen an. Sa a se yon pwodwi ofisyèl ki lisansye ki se kategori nan kat seksyon - premye seksyon an bay yon BECA de jesyon sèvis la; seksyon nan dezyèm kouvri modil diferan nan lifecycle ITIL la, seksyon an twazyèm bay insight nan pwosesis ITIL & fonksyon; seksyon katriyèm lan se tout sou mezi & mesures.
eng
It would be better to call it a study guide as it helps students in assessing their knowledge level and their readiness to appear for the exam. This is an officially licensed product which is categorised into four sections –the first section provides an overview of the service management; the second section covers different modules of the ITIL lifecycle , the third section provides insight into ITIL processes & functions; the fourth section is all about measurements & metrics.