hat
Jounal ITIL (Teknoloji Enfrastrikti Bibliyotèk) kad se fèt yo estandadize seleksyon an, planifikasyon, livrezon ak sipò nan sèvis IT nan yon biznis. Objektif la se amelyore efikasite ak reyalize nivo sèvis previzib.
eng
The ITIL (Information Technology Infrastructure Library) framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels.