hat
Nan 1980, Teknoloji Enfrastrikti Teknoloji (ITIL) devlope pa Santral òdinatè ak telekominikasyon Ajans (CCTA), li te tan an lè UK a te ap goumen ak defi nan IT Depatman. Nan vèsyon inisyal la te gen yon anpil nan liv ki kouvri pratik patikilye nan ITSM.
eng
In 1980’s, Information Technology Infrastructure Library (ITIL) is developed by Central computer and Telecommunications Agency (CCTA), it was the time when the UK was struggling with Challenges in IT Department. In the initial version there was a lots of books which Covers the particular practices within ITSM.