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Today 's customer requires access in many forms of media to meet their preferences and lifestyle , such as traditional voice agent , outsourced/offshored voice agent , automated voice ( interactive voice response or IVR ) , Email , traditional mail , web chat , web collaboration , web co-browse , text , point of presence ( PoP ) such as sales register or kiosk , faxes , etc. .
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Please list all entity words in the text that fit the category. Output format is "word1, word2". 
Option: location, person, organization 
Text: {0} 
Answer:
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