Recommendation to receive and file a report from City Manager regarding the issues the City has experienced since the transfer of assets from Verizon to Frontier Communications, including issues with the City's network, the City's communications with the California Public Utilities Commission and Frontier Communications, and how residents and business owners can register and resolve complaints about service.
Thank you. Next item, please. We're going to do item number seven. Communication from Councilman Austin, Councilwoman Price and Councilmember Super Non recommendation to receive and file a report from the city manager regarding the issues the city has experienced since the transfer of assets from Verizon to Frontier Communications. Okay. There's a motion and a second. But let me go ahead and turn this to I got to turn this over to. Just the staff, too. Okay. So let me turn it over to Councilman Austin first. Let's take you on. And first of all, Mr. Mayor, I'd like to thank my colleagues, council members Pryce and Supernova, for joining me on this item. I really didn't want to bring this forward, but since Frontier Communications took over landline Internet video operations from Verizon on April 1st, I have heard a steady chorus of complaints from residents , as I'm sure many of my colleagues have with concerns about problems that they have with their their service. I spoke with a senior at our eighth District senior program a couple of weeks ago who was extremely concerned that she would not able to contact 911 because her landline was not working on her phone, home phone. She did not have a cell phone. I've been personally impacted because as a customer of a former Verizon and now Frontier, my cable television or file system is not operating as it has in the past, and I know many of others have had the same problems because this transition has transaction has impacted so many residents throughout our city. We thought it would be important to have this discussion before the City Council and invite Frontier Communications to come and address these challenges and what customers can expect moving forward. It's very important to note that each and every one of these council members pride ourselves on promoting quality of life and when quality of life is impacted . We hear from our constituents on whether or not we control or having control over the issues or not. After my coauthors have an opportunity to speak, I would like to ask for a brief staff report about the city's communications on this issue. Understanding that the city does not have regulatory oversight on the issue. We'd also like to thank Frontier for having a team here tonight, including their regional vice president, Melinda White. Understand that she will be able to provide some comments and the team will be available to answer questions from the council as well. Frontier also has representatives in the lobby if any residents here are having issues that they can work to resolve this evening. We also have representatives from Assembly Member Patrick O'Donnell's office, who is hosting a town hall this Saturday at the Expo Art Center and in my district. And I'm sure that we'll have an opportunity Saturday to go into greater detail. So I'd like to turn it over to my colleagues. If anybody has anything, if not, we can go to a starting point. I guess first let me go to Councilman Price. Sure. I echo what Councilman Austin just said. We have received a number of calls. They seem to be unending. They've lessened over the last couple of weeks. But even as recent as last night, we received an email from a resident who did not have access to their landline and could not call 911. And I have some concerns about safety issues for them. I, too, am a customer, so I've experienced a lot of the disruptions in service. But that's not really my my priority. You know, my service is not a priority. But I gather from my own experience that my residents are going through the same thing. One of the other concerns that we've heard a lot from residences. Why should they be paying for a service that is has been diminished over the last few months? Why why should they be paying for the full service if they're not getting the full service? So I'm sure that's a question that Frontier has has heard and is prepared to answer. We honestly don't have an answer for them. And I think, Councilman Austin, for initiating this discussion, because I think that we've done our very best to refer our residents to Frontier, and I can only imagine how overloaded the team is. However, what we've heard from a lot of residents in our council office is that there have been a lot of missed appointments, cancelations, not a lot of notice. Again, granted, everyone is probably busy working day and night to make this transition smooth, but it has not been as smooth as we'd like it to be. I understand that only a half a million, a half a percent of of a million people have. Are continuing to have disruptions or had disruptions. But those those numbers for us mean individual people, residents who are calling our office, people who want help, people who want us to help them. And we really don't have the tools or the resources to be able to help them. So we're looking forward to Frontier being partners to us and helping us figure out how we can help them because we really. Are unable to assist them with this particular issue. So I want to thank you for being here and look forward to hearing an update as to what the plan is moving forward. Okay with that, I'm going to turn to first blush as any objection, turn to city staff and then allow public comment and it'll come back to the council. Is that okay? All right. Mr. West Mayor, council members, I'm going to turn this quickly over to our director of technology services, Brian Stokes. Honorable Mayor, City Council. On April 8th, our city began receiving complaints from our residents in regards to landline telephone, internet and cable service during the transition from Verizon to Frontier Communications. On April 13th, the city reached out to the senior vice president of Frontier Communication, Steven Crosby, and notified him of the problem. Since then, the city has also communicated to the California Public Utilities Commission and noted them of the problem because they are the franchising authority for this matter. The CP you see is fully aware of the difficulties that residents are experiencing. The CPU commission has also assured the city that a new frontier consumer point of contact has been established for residents so they can call directly for issues concerning services and or outages. Further, the CPC will be attending the town hall this meeting Saturday, May or May 14th so that they can have a better understanding regarding the problems that are still present. Also, Letv is running a public service announcement informing residents on where to send their complaints via email as well as the complimentary phone number. With that, then as my staff report. Thank you. I turn this over now to Mr. Mr. Messenger of anything to add to that? No, sir. Okay. So why don't I go to public comment and then we'll go back to the council? This is an objection. So to I know we're going to start off public comment. We're going to have actually Melinda White, I think, is going to make some comments. First, from what I understand, who is the regional president of the Western region president and then any anyone else that wants to make comment during public comment, please come forward. And then we'll go back to the council. Mayor and city council. We do appreciate the opportunity to be here this evening. I am Melinda White. I am the regional president for the West region, for Frontier Communications. And as a part of the acquisition that commenced on April 1st, where we took over and began the operation across California. Verizon's wireline business, consumer and business, including FiOS, there was a lot of activity, as you might imagine. California was one of three states that commenced operations California, Texas and Florida. And as a part of such a large transaction, we did expect that there would be some gaps. And as we move forward through the transition, we realized that the gaps that we were that we were experiencing, many had something to do with the fact that our network is an IP network, Internet protocol, which means that it's largely software. So we do operate IP networks today across our 29 states. And what we identified across the California network, fortunately, is that the disruption was minimal. And you're right across the state, it was actually less than 1% of our customers who experienced any disruption as a result of the conversion. Our focus, as you might imagine, being a local team, we all live here, we work here, we play here in California. And in fact, our local manager, Randy Campbell, is here this evening. He is responsible for the entire Long Beach area. This, by the way, is our largest market, very important to us as part of this California acquisition. Our focus is on addressing and resolving all customer issues as quickly as possible. And that's what we've been doing over the last four weeks, four plus weeks. And we did bring a team this evening. And if there are any folks here who have issues or concerns, we have the right people here this evening to help you as a part of ensuring that we had outreach through the community. We did set up a couple of local channels so that customers would have an easier way of getting to us. You probably heard of the email address, let Melinda know at Broadcom. And we received several folks who outreached from Long Beach, in fact, through that channel, and we were able to help them very quickly. So we, too, are very serious about the fact that we are moving forward into this community. And we have now many community members that we want to make sure that we work hard to regain their confidence. And that starts with getting their service back in order and ensuring that they have an experience, which is what they paid for, what they expect from us and what we commit to them. Thank you. Thank you. I'd like to do any other public comment on this item, and then we're going to have the council. Please come forward. Again. My name is Ben Rockwell. Council member. Mayor. And members of the city. When I moved just before I moved here to Long Beach 28 years ago. My entire phone bill. Including our long distance calls, was only approximately $28 a month. I was paying another $25 a month for TV or cable TV. Just today. The new charges from my frontier phone bill. To $188.13. After I pay my gas, electric and my rent, I have approximately $600 a month to live on. Now almost half of my income. Has been charged to me. I frontier. My bill before from Verizon was approximately $176 a month, which I thought was high. But to go up over 100. And $11 a month as. Beyond belief. That's difficult. They promised to work with me, but I still. My voice mail is not working properly. Every time I try to go in to pick up my voice mail. The code word has been changed. When I do have voice mail in there, I haven't had but two calls. Go to voice mail. And the last. Uh, 37, 38 days since Frontier took over. My voicemail has not been working. My TV is not working properly. I was on the phone talking with one of the members of the president's office back. Back East. And my phone, my TV and my Internet all went off at the same time, and they were off for almost 2 hours. Most of that time, I was forced to use my cell phone. Which brought my cell phone usage to over double the usage that I'd had in the previous six months. Per month, this has made it so that I've had almost double the cost of my cell phone for the month of April May. Thank you, Mr. Rockwell. Thank you. Speaker, please. Good evening, Mayor. Members of the City Council. My name is Alison Gallagher. I'm here tonight on behalf of Assembly Member Patrick O'Donnell. We want to say thank you for bringing this forward before the city council. Like each of your offices, our office is also experiencing a number of calls related to this transition, which is why I will be hosting the town hall that Councilman Austin mentioned just a little bit ago this Saturday, 11 a.m., at the Expo Art Center. Those who are interested in attending, we do encourage to call our office at 5624290470. We will have representatives from the Public Utilities Commission, as well as Frontier Communications, who will be bringing a large group of their technicians to assist residents one on one with any problem that they might be facing. So thank you very much. Thank you, Speaker, please. Hello, Mayor and Council. My name is Joseph Hoffmann and I had no plans to be here tonight. But driving into work, I heard about this meeting on Frontier, on the news radio, and I said, I'm going to be here tonight. So first I'd just like to say thank you for the Frontier executive who came here. I would question statistics, though, because they're claiming less than 1%. I'm here as one of the 1%. I don't know how they determine who's affected, but, you know, that's a whole nother matter. I'm here because I'm affected. I experience service outages and stuff. And, you know, it's kind of funny that it was April Fool's Day, right, that the transition happened because it was quite a foolish thing we had to go through. And I've gone through many phone calls and really resolved my most of my technical issues. I'm here because I have really an ongoing concern about how this is all going to turn out for everybody. And what I mean by that is the frontier customer service representatives are very nice. They're very accommodating on the phone. I think they would have to be going through this transition. My issue is the only way to communicate with them is via phone. That is it. We're all on hold forever. There's no record of the conversation. And so that leads me to why I'm here. I've had documented communications via email with Verizon. I've told Frontier I'm willing to pass these on to you. That document, you know, the programs and stuff I had and all they said was, we'll bring it up to our managers. So tonight was the first time I heard about Let Melinda Know or something like that. I don't think that that's necessarily going to address this completely going forward. So my experience has been I renewed with Verizon in November of 2015. For 24 months, I had promotional inducements in order to do that. Frontier is now telling me we're not sure if we're going to honor those promotions. So that's not a technical thing. That's just I sign up for 24 months. I have no way of communicating with them in a written way that documents these problems. So this is really what. What I'm concerned with. There's no email to communicate with them, to show them what I've already agreed to, to have them look at that. There's no records now going into records. All of my Verizon records. Hey, I'm for the environment. I agree to paperless billing. Those records are now all gone. I have no access to my Verizon records. Frontier has no access to my records and not giving me any of that. And I feel like a fool because I signed up for paperless billing. I have no records of anything that I've done. When you call Verizon, they require you to enter your phone number and it says you are no longer of a Verizon customer and they refer you to Frontier. And then we get on the phone and to circle repeats. So we really need professionalism in documented communication with this company is really what I'm hoping to achieve. You know, that's what we need going forward. Thank you. Thank you. Is there anyone else that would like to address the Council on this issue? Okay, we'll take it behind the rail. Councilmember, your anger. Thank you, Mary. Obviously, we've been through this before. We had Southern California Edison last year that experienced many problems. And then we had to address sort of California Edison and their issues. And we even had to go all the way to the CPC to get an understanding as to what occurred. And I think that's where the situation that we're at. I think right now I'm not sure why there's a big issue with that transitioning from Verizon to Frontier. It might be that the Verizon's systems were faulty or weak or needed work that was delayed or not done. And Frontier is sort of like stepped into it. Or it could be that Frontier was just totally unprepared to take over a system that was weak and didn't have the data protocols necessary to evaluate what was going on with Verizon before they before they made that deal. And I'm uncertain as to what would occur here, but I would want to direct staff to write a letter to the CPC requesting a full investigation as to what's going on here and perhaps provide some testimony at the next meeting to determine what it is that is going on here. Because up to this point, I'd be getting the same types of complaints from residents as far as billing or being overbilled for services that were not rendered or not provided for services that were billed that they never they asked for and never got. And, of course, the public safety issues in terms of for our elderly who are who had limited access to dial 911 or emergency services. So there's a lot of there's a lot of moving parts to this issue that I think needs much more in-depth investigation and study. So I would that would be my my concern at this point is that I think we need to have more than we do need a town hall. No question about the town hall. But I think that we also need to have the CPUC present and review it and look at it from their point of view as to what took place here, because we're not going to get full answers locally. We need full answers as to what happened at the state level with the CPC and the transition that took place between Verizon and Frontier in exchange for the services. Because it is there's just too many, too many issues going on here in terms of not only the services but the billing. And people are asking, well, at least I was told people have been asking for refunds and none is being provided. And as well as a situation where people are getting billed for services that they didn't ask or didn't get. So that would be my comment at this point. Thank you, Councilmember, your younger Councilmember Richardson. Thank you. I want to thank the sponsors of this motion for bringing this forward. We all have received some of those concerns about overbilling access to 911 emergency services. And some of this is to be expected with a transition. But I think I think it's great to see that we do have the representatives here with us today. And I, I was very pleased to see the quick response to the gentleman's concern most immediately. I also want to acknowledge Frontier for being one of the first sponsors of the My Brother's Keeper Community Challenge, Mentorship Challenge. So welcome to the community in that regard. So the way that you've approached the community, I'm confident that we will be able to work together through these community concerns. Two of which that I'm aware of is the concerns with the DVR. That's important to me. I got to get my Game of Thrones on. But but also about the call center in jobs, that my understanding is that some of that call center, you know, was maybe contracted out on a temporary basis. And that's very concerning. If you have people who, you know, haven't necessarily worked with this constituency and may not know how to engage with this constituency, my hope is that and maybe this is a question that can be answered. My hope is that whatever transitional workers are brought in, that we make sure that the existing workers are sort of maintained through this process. Thanks. Councilwoman Price. Thank you, Vice Mayor, and I appreciate Frontier being here, too, and I appreciate hearing from Ms.. White. I think that this is it is going to be a great partnership long term, I'm sure of it. But there are still a few concerns that I have that I think it'd be nice to have some answers, too, and that is the issue of fees. So although I understand that that number, a half of a percent of a million customers, seems like a small number. And while I appreciate that when we have a transition this size to have such a small number as is actually a successful project, and I get that and that in the business that may be a successful project, but I don't know where that data is coming from because I can tell you just here on this council, we've got I mean, if we're a representative of what that population would look like, several of us have personally had complications. And then when we go to community meetings, we have swarms of people come up to us saying that they too have had disruptions. So I'm not saying I'm sure that the data is accurate, but is that data out of Long Beach specifically? Is it statewide? Because if it's statewide, the chances of three or four or five members of out of nine all having disruptions and that being an unusual circumstance in relation to the other the main population, it's highly unlikely. So I think that maybe it's just this I don't know, I'm not familiar with the market, but maybe it's just this this area geographically that's experiencing the most disruptions. In any event, I think a lot of the community has legitimate concerns that if they weren't able to access certain aspects of their cable, do they have to pay the full cable costs? And I don't know what the answer to that question is. I don't know if you're prepared to answer that tonight or if we should have people email specifically about their their specific bill to this email address that you gave us. We can do that. I'd like some further direction on that and then I'd like a little bit of direction in terms of outreach. You know, one of the complaints that we've received a lot of is there's not a lot of notice. And I get that when we have a transition like this, we don't know what the gaps in the system are going to be. We can't anticipate those. That's why there's efforts to try to resolve it. But people are saying that they didn't receive a lot of outreach. So the only thing I would ask is, as we move, as we as we move forward, if we're going to have any sort of changes in the system or any upgrades in the system or anything that might potentially disturb the system, that we do some sort of an outreach to the community, whether it's in the utility bill or whether it's in, you know, on the Internet or some some kind of outreach if you're going to do any sort of upgrades to your system, because sometimes there's disruptions and they're totally unintended. So those are the you know, the fees and the outreach would be the only other things that I would I would say we would need a little bit more direction from Yuan in terms of what your company plan is. Yes. Is it okay if she a thank you, Ms.. White, if you'd like to. Thank you. So I will address three things that I heard that I think are important to get in front of you this evening. One, if a customer was out of service for any amount of time, certainly we will be crediting and we have been crediting the accounts and we will do that proactively to. The question came up about outreach and I believe it was in January. Verizon did send a notice to all Verizon customers at that time, letting them know about the transaction and the timing of that. And then Frontier sent a communication out at the end of March just before day one, to ensure that the customers knew that Frontier would be the new service provider. A question or comment came up about the call center, and I'd like to address that, sir. And that is that it's right that we used an outside sourced or an offshore call center during the conversion period and still are. And part of that is because as we brought over almost 5000 employees in California, there was that thing called We need to train them. And they were not trained yet on our systems and our processes and we needed to ensure that that was done. It is in progress now and we are beginning to put California based call center reps in support team members on the phones. But in the meantime, we have an offshore that we're using interim. It's the same offshore organization, by the way, that Verizon used for many years. It has been a bit disappointing. Yes. So we're very excited to get the California based employees on the front lines in the interactions with customers. The field techs, by the way, have been out there since day two, working very hard, very, very proud of them. They've done a fabulous job interacting with the customers, resolving issues, answering questions since day two. So I hope that helps fill in the blanks. Thank you, Councilman. I'm sorry. Is that okay? And thank you very much, Councilman Gonzales. Thank you. I, too, just appreciate Frontier being here as well. I think it's important that we know our residents ourselves are able to speak with you directly on many of these issues. The constituent that was here in the wheelchair is one of my constituents. And we hear from him very regularly. And, you know, it's it's unfortunate that his rates have gone up. But what's even more striking is that people aren't able to get to 911, which I think is just incredible. So I ask, I mean, we have had similar situations with other utilities or with Edison, I should say, where, you know, communication is the key, and especially if we're your top customer, your largest customer. Hopefully it will be crystal clear in terms of getting to residents. And sometimes it needs to be not just the mailing, perhaps informational meetings where you're out in the community, additional methods that aren't, you know, the regular, regular email or letters. And I know that I have faith that that will happen and also information back to your customer service, because I know some residents have complained about connecting with customer service. And, you know, there's a disconnect and I know that happens. But, you know, there may be disconnect where they're not being able to get the information. You know, they're not understanding that there was some issues here in Long Beach and, you know, all that might happen. So there might be some miscommunication with customer service. So as I always say, communication is key. And I think if we move forward from here, hopefully things will get a lot better. Thank you. Thank you. Council member Supernova. Thank you. I, too, would like to thank Frontier for being here tonight. And Steven Crosby is not here. Oh, you're Steven. All right, well, nice to meet you. We we met informally over email, but I just like to say, Steph reported that the problem started on April 8th and that afternoon or early evening, I got a call from a constituent. It actually was a voicemail in my office and I called her and she happened to be disabled and she lost both her landline and her internet. And she was calling me on her cell phone. So I sent an email to Steven Crosby and she had her landline up the next day on a Saturday and her Internet back on Sunday. So I was very happy with Frontier at that point, as you can imagine. So was my constituent. So well, first of all, we should commend my constituent for her resourcefulness. I've lived for all my life and never would. It occurred to me to contact my councilman over my telephone not working. But she did. And it worked out for. And the other piece is what struck me about that is, as I think it was mentioned, the field techs were obviously very, very good. But that following week we got an email from our city manager saying that we're going to turn this over to the California Public Utilities Commission because it wasn't working out for others. But it just strikes me it looks like that could have been just a numbers game, because if you're if your techs could jump on that so quickly and do it so well, but if you're just overwhelmed by that problem multiplying itself all over, you wouldn't have enough techs to do the job. So if that's the case, it sounds like just something that will be caught up with eventually. The other thing I'd like to say, and the speaker mentioned that we no longer exist to Verizon, and I think that's a kind of an inherent problem. And it also manifests itself in the addresses like if you had a Verizon dot net email address that's can been converted to AOL. So for instance, in my case, I want to change one my aliases. Guess what? I cannot do it because I don't exist anymore to Verizon and you can only go back to Verizon. So if Frontier has any way to resurrect that relationship for us and our constituents, I think that might be another thing we can look into . So thank you. Councilman Mongeau. I echo the comments of my colleagues. I appreciate you being here. It has been a frustrating several weeks as so many of our constituents have been, without valuable phone lines and internet. I was a frustrated member of this community back when Verizon closed up shop to the fire's FiOS locations in the community. And so, like one of our public speakers here tonight, there isn't a place to go and stand in line to talk to a live person. And I think that that is something that was very important, especially in our low income community. And the prior location of the Verizon facility that was local was at the blue line station. And often when I would go there, there was a long line of individuals there ready to pay their bill and oftentimes in cash, because some of our most needy residents are in a tough position where they can only pay the last minute. But those services, phone lines are just crucial to our ability to be able to reach public safety. So on top of the work you're doing now, I to encourage you to look at an option of a new storefront in the community. I think it's a big part of our ability to touch some of our most needy residents. I know there's some kinds of funding that are being utilized through fees that actually go to our L.B. Cat program, that help our low income residents with their cable bills and their phone bills and the such. So I don't know what kind of partnerships could be in play, but I know that Derek Samson's a community leader who's open to opportunities to help our our neighbors and our our businesses. And finally, I would just like to say that it's very frustrating to a community that worked so hard to get online. Many of us communicate with our residents through our newsletters, and those email address changes are hard for them. And so whatever we can do. I thought it was funny that I had discontinued my Verizon service recently because we did a little experiment in my community where when Verizon laid down the lines, they cut charter lines literally underneath homes, they cut charter lines. And when Verizon was here before and they had to put in the infrastructure, when they poured those sidewalks, they poured them crooked and they poured them in a terrible way. So when you were taking over Frontier, I was like, great, a new community partner, a fresh start. Let's look at what opportunities we have. So I hope that in a few weeks, once this is all behind us, we can start that fresh start and then we can look at those opportunities because the lines that were cut by the company you purchased and do need to be repaired. If customers want to convert or change over, they need to have those options. This is a free market. And then we also need to look at repairing the relationships of the past and how we can work through to the future. And I know you can. You're a strong company. We're glad to have you here in Long Beach and we look forward to a future of partnership. Thank you. Thank you. Council member Ringo. Thank you, Mary. So I want a little bit of a clarification at this point in terms of where staff is with this issue. There was some discussion about the that staff has already made contact with the CPC in regards to what's taking place. Where are we at at the present time? Brian Dennis Yeah. Council member, Urunga. We're actually the CPC will be going to the town hall meeting and they need to have a better understanding as well. And in regards to that. Okay. Now, I understand that the CPC is also going to be having a a meeting on May 18th. Is this going to be part of that agenda? Are we going to be there at that discussion? Councilmember Your Honor, I'm not aware of that. Okay. Well, I think that we should have a presence at the CPAC meeting whenever that comes up in Sacramento so that we can like I say, I see this as the same issue that we dealt with with Edison. And we need full disclosure for a full investigation, a full clarity as to why this happened in regard to whether it's infrastructure cabling, whatever it is that took place in that transition between Verizon and and Frontier, whether it's the you just to determine who's at fault, if a fault needs to be laid anywhere would basically like to have that kind of clarification on this here. And Councilmember, if I can add, so we did immediately it once we started receiving calls not only reached out to to Frontier but also to the CPC, called them and let them know that there's an issue they've provided it's information that we can give residents to help log complaints because they are the they are the regulatory agency. They have. Assured us that they are looking into the matter and that they're. Going to be doing an investigation. At this point, we don't have any information about the status of that investigation and what their discussions have been with Frontier. But as Mr. Hunter mentioned, they will be listening at that next meeting that's coming up in the town hall. And we can certainly follow up with them and ask what the status of their of their review efforts are going to be. All right. Thank you. Vice Mayor Lowenthal. Thank you, Mr. Mayor. I know I missed the bulk of the conversation and I've heard council comments as well as some customer feedback, and it may have been discussed or the mayor may have mentioned it, but Long Beach is not the only city. Unfortunately, I work in the city of Santa monica, as you know. And at the big blue bus, we take 5 to 7000 phone calls from customers a month. And our phone customer service lines have been down since Thursday. That is a historic outage for us. And it's not 911 service. But if you think of transit, it is often times service for those of us that don't have the greatest agency of resources. And so it's it's quite disappointing. But I do understand that you are doing your best and. But I think you. Can appreciate how those of us that are here representing a city of 450,000 people, whether it's 1%, half a percent, and I don't necessarily agree that it is, because if I look at the big blue bus in Santa monica, a city of 92,000 people and 5 to 7000 phone calls are missed monthly if this continues. But it's about 300 calls a day. So it is a lot for us and we do have to respond to our constituents. And I appreciate that you are here in person, but I think providing us updates through the city manager's office will allow us to be abundantly honest and transparent with our customers, with our residents. And even if it's not good news, we. We are of the mindset that we want to be able to communicate as much as we can. And that is what we had made very clear during our utility outage some months back. Even if it's not good news, people want to hear from us. Thank you. Thank you, Councilman. Thank you. And finally, I just have one question to to just follow up on on Vice Mayor Lowenthal, the comments regarding the city of Santa monica. Has the city of Long Beach expressed or been impacted in any way by, by services through, um, frontier negatively? Okay. Councilmember Olson, we've had challenges within our billing system. We're working closely with Frontier right now to obtain some online access to pay our bills electronically. But as for a system standpoint. We are not impacted for any type of connectivity. It's more of an administrative level. So with the billing issue, deal with Internet. It's telephone. Telephone systems. Yes. Okay. Thank you. Finally, I just also like to just think of staff for the report and the work that you're doing on this. I want to thank Frontier for for being here. And your candor is why for standing here and taking the tough questions and representing your company. Certainly, we are rooting for you to get this right. As a council member, Richardson said, I mean, Sunday nights, we look forward to Game of Thrones. We missed it this week, but I know many of our residents are are certainly inconvenienced by this this transition right now. We were rooting for you and look forward to a long partnership in the city of Long Beach if these issues are not corrected. I certainly I think we all know that the market will make the necessary corrections as well as the consumers. And so thank you very much for being here. Thank you. See no other council member comment at this time. Killers emotionally sickened members. Please go out and cast your votes. Motion carries. Okay. Thank you. Item number six, please.